[Solved] I can't restore desktop to factory settings

[JL2008]

Hi,

 

I am trying to restore my friends desktop. He has an HP desktop with XP. I press F11 during bootup. I then chose the option to restore to factory settings. I click on Yes. And then less than a minute later, it says restore is done, to make sure there is no CD in the CD drive & to restart the PC. I restart the PC and logged in. The restore didn't work. The 1st time I had a CD in the drive. The 2nd time, I didn't have a CD & the restore still didn't work. I tried System Restore and the earliest I can go back in September 1. Could the hard drive have a virus that would prevent me from restoring to factory settings? My friend is going to run Malwarebytes tonight. He ran MCfee and it said it found 1 threat. When I clicked on fix it took me to website where I have to pay to upgarde Mcafee. Please help us.

[Armageddon]

Hi Jl when your friend has run Malwarebytes can you post the log here if theres a problem am sure our security guys will help out.

 

Dave

[KenB]

have to pay to upgarde Mcafee.

it sounds as if McAfee is out of date.

When you sort this problem dump McAfee and install MS Essentials ( free )

In fact it may be worth dumping McAfee and putting Essentials on to see what that finds.

 

(one of our security experts will advise further after you post the MBAM results)

[JL2008]

We ran malware bytes and it found 14 viruses. We also ran CC cleaner and deleted some stuff. Then I found the HP Recovery software via Start>Programs. I restarted the PC and it took me to the same screen that F11 took me. I chose restore to factory settings and this time it worked. Thank you to everyone for responding.

[KenB]

Good to hear that you are up and running again :)