Computer locked: Prompt for BitLocker recovery key on blue screen - without previous BitLocker configuration for disk encryption

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Computer locked: Prompt for BitLocker recovery key on blue screen - without previous BitLocker configuration for disk encryption

 

The problem as above - the notebook functioning correctly and out of the blue while starting it requests the Bitlocker RecoveryKey.

Never

before has the bitlocker been configured (consciously by the user) on this hardware to encrypt the disk, the bitlocker has been run once, a few months earlier, solely to read data from the encrypted external disk.

Trying to use that password - unfortunately, it does not give positive results.

 

 

There are no saved keys on MS accounts (which were not intentionally

transmitted), nor printed or saved – as it has not been set by user. The computer has never worked in AD, so it’s

not the case that the settings are given administratively "by the organization".

 

 

Checking

the status of the bitlocker from the console indicates that the disk is encrypted and the password is in TPM, but for unknown reason, at the start of the computer bilocker does not read it from there.

 

 

There

was no attempt to interfere with hardware, BIOS, etc. Searching

the web shows that the problem has recently appeared not only i: https://www.dell.com/community/Windows-10/BitLocker-need-a-key-but-I-never-installed-it

/ td-p / 6019486 / page / 5

Unfortunately, the solutions provided in this forum - did not bring a solution.

 

 

Although this is a Dell forum - it can be seen that it is not dependent on the hardware, the XPS13 user writes there, my notebook

is Asus. BTW the hardware manufacturer

claims that it has no affect on this problem, disk encryption has not been configured by the manufacturer (the system was not installed and configured on the computer).

 

 

Any

ideas what it can be and how to get around it?

 

Error after upgrade?

 

 

How is it possible that the disk is encrypted without the user's knowledge?

 

 

And why the password stored in the TPM (where

did it come from?) Was no longer available for the bitlocker?

 

 

 

 

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