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I called Microsoft with this problem although other computer says HARD DRIVE Failure. My UEFI components /tests decreased from over 10 to 2. Passed drive test then told me to enter a code with usb flash.

 

Problem is usb flash did not take windows os download, so I need to renter with different flash.

 

Then I think I can proceed. Last time told me to use USB 8 GB flash. Going to try different model. Where can I download or do I need to call MS and have them do remotely like yesterday. Might have worked if flash worked.

 

Where can I download windows os 10? Other comp company claimed os system and despite warranty would not help. I disagreed. First Ineed to fix change HARDWARE before install OS

 

 

If any one can help I would greatly appreciate. Thanks

 

Amy

 

 

 

 

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