Windows XP and Windows explorer crashes

[Bridget]

Hi all , I find when I try to access the c:Directory in windows explorer it throws out an error screen and shuts down. I have XP with Service pack 2. Can anyone help?

thanks.

Bridget

[Guest Wolfeymole]

Have a look here at an explanation from Microsoft Bridget.

 

If your running any Kodak software look here.

[Seth]

Another idea is to run complete hard drive error checking:

 

Start>Run, type in chkdsk /r and click ok. Note the space between the K and the R. On the black window that appears type Y and press enter. Restart the computer and the error checking will proceed as XP starts.

[Bridget]

I'll try this Seth, but I did spend three hours yesterday using XPs tools to check the Hard disk thoroughly and it passed all the tests.

Bridget

[Seth]

What XP tools are you referring to?

[Seth]

If the chkdsk /r doesn't help, please post a HijackThis log so can determine what software you're running and/or possible malware.

 

http://www.spywareinfo.com/~merijn/programs.php

[Bridget]

Wolfemole, I'd like to thank you, I havent checked it out yet, but I did install a new printer recently , and guess what it's a Kodak. Brilliant machine but more complicated than any I've had before. I'll let you know if uninstalling the add ons gets rid of the problems. Many thanks.

Bridget

[Bridget]

Seth, I'll have to go back and look them up, but I found them on the Help system, they seemed pretty thorough and actually checked the hard disk I think Lineally, Medially etc.. I hope I have that right, about seven checks in all. this was after I had done a scandisk and defrag.

'cos I was a bit worried.

bridget,

[Bridget]

Seth, It''s a PC doctor Diagnostic which checks all the hardware, I asked for a hard disk check, and have since made a diagnostice bootable CD, which may help if it all falls down. However I have uninstaled the Kodak Software which incidentally took the printer as well. Managed to put it back on without most of the extras, mostly image editing stuff, and I'll see how I go along. Will let folks know.

Bridget

[Guest Wolfeymole]

Please do Bridget, thank you.

[Bridget]

Did the Chkdsk / r and when i came back it had rebooted into windows so I presume it found nothing? would it have told me if it had? You didn't specify / F to fix so think you implied it would tell me.

 

Also the explorer still crashes if I Access the c: directory, so I don't think it can be a Kodak fault, anyway I installed the printer onto my Vista laptop and I can access everything there without any trouble, though I must confess I haven't used the printer from the lap top which may make a difference.

 

The laptop and Vista are very new to me and I am treating both with kid gloves.

Cn't think of anything else , except that I removed Magix Audio cleaning lab a few weeks ago, could I have done something wrong then. I only wanted it to transfer an old oudio file to CD.

Bridget.

PS Sorry I don't understand what is meant by the ( Hijack) instructions at the top, have had a look at the page and I wouldn't know where to start.

[Seth]

The F switch fixes errors in the files.

The R switch fixes errors in the files as well as the free space on the hard drive.

As such, R implies F.

 

The chkdsk will boot back into Window's when complete. A log is created under the heading Winlogon in the Applications section of the Event Viewer. However, that wasn't the problem but needed to be ruled out.

 

Check to see if you can access Explorer using Safe Mode (keep tapping F8 as the computer starts).

 

Following that, please post the Safe Mode results as well as a HijackThis log.

[Seth]

Bridget,

 

Once you download HT, double click it to run. Select "Do a system scan and save a logfile". Use copy/paste and post the log here.

 

Direct link:

 

http://www.merijn.org/files/HiJackThis_v2.exe

[Bridget]

Hi Seth, I got the hijack this log. which i'll stick on the end of this. I also did the safe mode access to Explorer and had no problems whatsoever.

Herewith hijack log. Many thanks. Bridget

 

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 17:34:27, on 13/01/2008

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Boot mode: Normal

 

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\ctfmon.exe

C:\WINDOWS\ehome\ehtray.exe

C:\WINDOWS\RTHDCPL.EXE

C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe

C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe

C:\Program Files\Visage\PDF Printer\vspdfprsrv.exe

C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe

C:\PROGRA~1\Yahoo!\browser\ycommon.exe

C:\WINDOWS\arservice.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

C:\WINDOWS\eHome\ehRecvr.exe

C:\WINDOWS\eHome\ehSched.exe

C:\Program Files\Kodak\printer\center\KodakSvc.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

C:\WINDOWS\system32\Tablet.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\eHome\ehmsas.exe

C:\WINDOWS\System32\svchost.exe

C:\HP\KBD\KBD.EXE

c:\windows\system\hpsysdrv.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

 

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=64&bd=PRESARIO&pf=desktop

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_GB&c=64&bd=PRESARIO&pf=desktop

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/customize/btyahoo/defaults/sb/*http://uk.docs.yahoo.com/info/bt_side.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=64&bd=PRESARIO&pf=desktop

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Lexico Toolbar - {11359F4A-B191-42d7-905A-594F8CF0387B} - C:\WINDOWS\Downloaded Program Files\CONFLICT.1\lexbar.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll

O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - (no file)

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll

O3 - Toolbar: Dictionary.com - {11359F4A-B191-42D7-905A-594F8CF0387B} - C:\WINDOWS\Downloaded Program Files\CONFLICT.1\lexbar.dll

O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe

O4 - HKLM\..\Run: [ftutil2] rundll32.exe ftutil2.dll,SetWriteCacheMode

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [AlwaysReady Power Message APP] ARPWRMSG.EXE

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE

O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run

O4 - HKLM\..\Run: [YBrowser] C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe

O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [vspdfprsrv.exe] C:\Program Files\Visage\PDF Printer\vspdfprsrv.exe --background

O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg

O4 - HKLM\..\Run: [iSUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE (User 'Default user')

O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')

O4 - .DEFAULT User Startup: PinMcLnk.lnk = C:\hp\bin\cloaker.exe (User 'Default user')

O4 - Global Startup: Ulead Photo Express Calendar Checker For My Custom Edition.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 4.0 My Custom Edition\CalCheck.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O8 - Extra context menu item: Search &Dictionary - C:\Program files\Lexico\Toolbar\dictionary.htm

O8 - Extra context menu item: Search &Thesaurus - C:\Program files\Lexico\Toolbar\thesaurus.htm

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll

O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file://C:\Program Files\Agatha Christie\Images\stg_drm.ocx

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper2007261.dll

O16 - DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} (MSN Music Mediabar) - http://sib1.od2.com/common/musicmanager/installation/MusicManagerPlugin.CAB

O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.broadbandassist.com/bbdesktop/PreQual/files/MotivePreQual.cab

O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file://C:\Program Files\Bejeweled 2\Images\armhelper.ocx

O16 - DPF: {F0E2D69A-DC2F-4E9B-A993-684FB1C21DBC} - http://dictionary.reference.com/tools/toolbar/lexico.cab

O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe

O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe

O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Kodak AiO Device Service (KodakSvc) - Eastman Kodak Company - C:\Program Files\Kodak\printer\center\KodakSvc.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: ProtexisLicensing - Unknown owner - C:\Program Files\Common Files\Protexis\License Service\PSIService.exe

O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

O23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exe

O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/COMPAQ~1/LOCALS~1/Temp/msoclip1/01/clip_image002.gif

 

--

End of file - 10285 bytes

[Seth]

Very good Bridget.

 

The fact that Explorer works fine in Safe Mode means that the computer is either infected, or one of your programs that auto starts in Normal Mode is causing an issue. I would however suspect the former.

 

First thing to do is remove the remnants of Norton. Download and run this tool (ignore the recommended download)

 

http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

 

Restart the computer, download, update, and run a complete system scan with SuperAntiSpyware from http://www.superantispyware.com. Post back with it's log that is found in Super's Preferences>Logs.

 

I'm also concerned about this line:

 

O24 - Desktop Component 0: (no name) - file:///C:/DOCUME~1/COMPAQ~1/LOCALS~1/Temp/msoclip1/01/clip_image002.gif

 

Do you know what that image is? If not, run HT again and put a check on that line only. Click "Fix Checked" and restart the computer.

 

I'll be back in a few hours to see how things went.

[Bridget]

hi Seth,

Did everything as you described don't know what the .gif file is but Ht deleted it after I had checked the item as instructed , downloaded and updated the super anti spam prog ,log file follows. Incidentally I tried explorer again and it still crashes but I noticed that it does it just as the folder view changes to Icon view with the first (windows) icon, and I did a screen shot and saved it as a .jpg.which I will send if you tell me how.

Bye.and thanks again.... bridget

 

SUPERAntiSpyware Scan Log

http://www.superantispyware.com

 

Generated 01/14/2008 at 10:46 AM

 

Application Version : 3.9.1008

 

Core Rules Database Version : 3379

Trace Rules Database Version: 1373

 

Scan type : Complete Scan

Total Scan Time : 00:39:37

 

Memory items scanned : 484

Memory threats detected : 0

Registry items scanned : 8015

Registry threats detected : 0

File items scanned : 48356

File threats detected : 18

 

Adware.Tracking Cookie

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@server.lon.liveperson[3].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@h.starware[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@adopt.euroclick[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@burstnet[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@tribalfusion[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@1069959687[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@click-now[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@doubleclick[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@richmedia.yahoo[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@www.googleadservices[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@server.lon.liveperson[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@imrworldwide[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@www.googleadservices[4].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@mediaplex[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@www.googleadservices[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@try.starware[1].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@atdmt[2].txt

C:\Documents and Settings\Compaq_Administrator\Cookies\compaq_administrator@statse.webtrendslive[2].txt

[Seth]

The HijackThis log as well as the SAS log don't show any infections, so I think the issue is one of the startup programs (especially since everything is fine in Safe Mode).

 

Try this:

 

Start>Run>type in msconfig and press ok. Put a dot on selective startup and click on the startup tab. Click on Disable All, then apply>ok. Restart when prompted. You'll know you did it right as when XP starts a message will appear that you used the startup utility. Just put a check on Don't show me this message again. Does it still crash now?

 

Go back to msconfig and put a check on the AVG entries only.

 

Also, when exactly is it crashing? When you right click on the C drive and choose Explore?

[Bridget]

I'll do that Seth , and regarding when

 

I noticed that it crashes just as the folder view changes to Icon view with the first (windows) icon, and I did a screen shot and saved it as a .jpg. which I will send if you tell me how.

Bye.and thanks again.... bridget

[Guest Wolfeymole]

To do a screenshot without specialised software Bridget just hit PrintScreen or PrtScn on your keyboard.

Nothing will appear to happen but open Paint in Accessories and press Ctrl +V

Your image will now appear.

I'm not saying this because you were unaware of how to do screenshots Bridget but for others who may be unsure.

 

Save it as a .jpeg file in a folder of your choice then go here to Photobucket and make an account.

Upload your picture to Photobucket and then tick the uploaded picture and the image code and copy that code back here like in the shot below.

Include the Direct Link too.

 

 

http://i192.photobucket.com/albums/z144/Wolfeymoles-Pics/FPCH%20files/photobucketpic.png

[Seth]

Don't forget about the Norton Removal Tool Bridget.

 

Thanks Wolfey.

[Bridget]

Well I got the jpeg into photobucket, and I did get rid of the norton remnants, thanks but I am lost as to how I get the picture from there to you as there isnt a copy and paste option on photobucket, or here. I am a 66 year old granny you know!!!

 

Also did all the MSconfig things without any joy, it still crashes and wont let me explore in explorer.

 

One new thing has occurred, the system pauses on bootup at the choose which system to start, windows media centre or Windows recovery, then moves on to start up. i think maybe I have bothered you guys too much, and I will understand if you wish to ' toss in the towel'. it's a real Sod of a problem. but i Expect I can live with it, many, may thanks.

Bridget

[Seth]

You're welcome.

 

If you still want to pursue it, have a look here:

 

http://www.helpwithwindows.com/techfiles/explorer-crashes.html

[Bridget]

bridget back again,

Haven't solved it . but think I know what is causing explorer to crash when I look at the C:\ drive. It's apparantly part of the XP Service pack2. and is called Data Execution Prevention.

I wont say where it lives as I guess you moderators wouldn't want the average punter in there. However I have used some of the options availabe, but find it is still skittish. there is quite a lot about it on the Microsoft site. I found it by accident when I wanted to move some mpeg files to another folder it actually,appologised but closed the window I was working in down . (In the interests of securitY ? who says there isn't a little man in there?) also the pause on start up , I sorted when I found boot.ini. the computer had added an extra line to the file, in case I didn't know how to press F8 I guess. I think that file had a different name once apon a time. Any way I can access the file structure in other ways if I really want to, I don't think there are any bugs or viruses about. This is a great forum, and finding answers isn't easy, there are so many variables. Thanks to Seth and Wolfy? bye for now.

Bridget

[Seth]

Thanks for the update Bridget.

 

Let us know if you would like further assistance.

[AdvancedSetup]

Does this only happen on ONE folder or any folder?