Windows XP and Windows explorer crashes

[Bridget]

It is always when I go into 'my computer' and select c:, it opens, and when the first folder changes to an Icon or bmp view of windows directory , the error screen comes up and it forlds .

Bridget

[RandyL]

Hi Bridget;

Did you check seth's link above? http://www.helpwithwindows.com/techfiles/explorer-crashes.html

I would read it if I were you. I have seen trojans that can cause very similar issues. In any case try the scans listed there. That's what first caught my eye.

 

I forget. Did you run the Norton removal tool?

 

If it's a third party shell extension problem download ShellExView as per the above link to see which ones you may have.

 

And don't forget to wait for others to respond to this post. They most likely have some ideas.

 

RandyL

[AdvancedSetup]

Don't lose hope Bridget.

 

We're not tired of you - we may not be able to immediately correct your issue, but in time I'm sure we can pin it down. It's just difficult to fix everything without having physical access to the system.

 

It could be a trojan of some kind or maybe even a corrupt font.

[Bridget]

Bridget again, yes I did get and remove the Norton remnants thanks , and I think I checke d the tech file, but I'll follow up the latest suggestions and let you know.

I'll be back!!

 

have the shell ext looker upper and the windows techfile, thanks a lot I'll let you know.......

[Bridget]

Bridget here, by the way, I'm a Scottish lady with an Irish name ( My mum).

Well you solved it folks. the intruder was as follows

 

(MPEG2Thumbnail Class Yes Thumbnail

CyberLink Thumbnail extractor 2.0.0.1914 Cinema

CyberLink Corp. No No No

C:\Program Files\HP\DVDPlay\Kernel\Video\CLMedia.dll

{301AD7DC-ADDD-427f-9660-88A1062689A7}

27/10/2006 03:02:34 08/12/2006 17:49:31 No

.dat, .M1S, .m1v, .M2V, .mpe, .mpeg, .mpg, .VOB, .VRO A

57,344)

I have disabled it and everything else works. Is there anything else I should do.?

Back tonight . (uk time)..bye

[AdvancedSetup]

No, as long as all is working fine for you then you should be all set.

 

Let us know if anything else is causing an issue and we'll try to assist you.