Not able to open file on network share

[BetaTime]

Hi,

 

We have a process that creates a .pdf file and writes the file to a users shared folder for example:

 

d:\Share\Docs

 

The shared folder is a network mapped drive.

 

Another process then attempts to open the file for viewing.

 

On a Windows 7 machine this take over 10 seconds to open and in the Sysinternals process monitor it shows as name not found.

 

On a Windows 10 machine the document opens up immediately.

 

Both machines have the same software and versions installed.

 

 

Any ideas?

 

 

More...