MS Apps like Calculator, sticky notes, and others are greyed out and will not open

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OK before any jumps on me for this issue let me explain the full scenario as I know there are other postings about greyed out apps but I believe my scenario is different.

 

 

For our computers we do not allow users access to the internet. We have had windows 10 for about 1 year. recently we have been getting a lot of calls that calculator and sticky notes are no longer working. When I investigated I found that

shortcuts were greyed out and when you click on them it gave an error to go to windows store. If I were to login with internet access the app works just fine until I log off and they log back in.

 

 

I am trying to figure out why it took nearly 10 months for this issue to start to show up for us. Was there a windows update that changed these settings? Does anyone know how to fix this with granting user internet access to the store.

 

 

 

All the post I have seen deal with this issue but with people that have internet access and it is not working.

 

 

 

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