Johop Posted October 28, 2012 Posted October 28, 2012 Hi Guys I hope you can help me I have an HP PC running XP home edition which has stopped connecting to the internet. Its an older pc with no wireless capability. The connection is fine as i have 2 laptops which connect to it wirelessly. Its a sky wireless router. All services that should be running are all on automatic start. Device manager shows no problems with network adapter. Here is the results of my ipconfig /all command and ping test Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Johop>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : 100153080307 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth ernet NIC Physical Address. . . . . . . . . : 00-0F-EA-AA-20-F7 C:\Documents and Settings\Johop>ping http://www.google.com Ping request could not find host http://www.google.com. Please check the name and try a gain. C:\Documents and Settings\Johop> Any help would be greatly appreciated. Quote
KenB Posted October 28, 2012 Posted October 28, 2012 Hi and welcome to ExTS This doesn't look like a complete ipconfig /all How did you run it ? From a command prompt? No Wireless - so you are connecting directly to the router with an eternet cable ? Try one of the laptops and use the ethernet cable. (turn the wireless off - there may be a switch to do this on the front / side or top of the laptop ) Can you connect this way ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 Hi Thanks for the quick reply. That is all the dos window showed. Yes i ran it from a command prompt. When i tried to type it in the start>run box it wouldn't show. Now we're onto something. the netbook i usually use wirelessly would not connect via the ethernet cable either. I don't think its a problem with the cable itself as i had sky issue me with a new router and cable when this problem started. Could it be a phone line problem? My phone works ok and sky said they checked and it was working fine. So confused Quote
Johop Posted October 28, 2012 Author Posted October 28, 2012 Hi Thanks for the quick reply. That is all the dos window showed. Yes i ran it from a command prompt. When i tried to type it in the start>run box it wouldn't show. Now we're onto something. the netbook i usually use wirelessly would not connect via the ethernet cable either. I don't think its a problem with the cable itself as i had sky issue me with a new router and cable when this problem started. Could it be a phone line problem? My phone works ok and sky said they checked and it was working fine. So confused Sorry ^^ this is nonsense. I tried again and actually opened a browser and it worked fine on the laptop. The not connected message i was getting was due to the wireless network being off. Sorry. So the cables and line are working fine. Its got to be a pc problem Quote
KenB Posted October 28, 2012 Posted October 28, 2012 Hi With the ethernet cable connected to the router.... Click on the orange "Network Test" from my signature ( bottom of post ) Copy the results and post them here please. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 Hi Ken I hooked my problem pc up to the router and ran the test Got these results Windows IP Configuration Host Name . . . . . . . . . . . . : 100153080307 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Broadcast IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC Physical Address. . . . . . . . . : 00-0F-EA-AA-20-F7 Pinging 194.119.131.66 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 194.119.131.66: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), Ping request could not find host plus.net. Please check the name and try again. Tracing route to 194.119.131.66 over a maximum of 30 hops 1 Destination host unreachable. Trace complete. These Windows services are started: Alerter AOL Connectivity Service Application Layer Gateway Service ArcSoft Connect Daemon Automatic Updates COM+ Event System Computer Browser DCOM Server Process Launcher DHCP Client Distributed Link Tracking Client DNS Client Event Log Fast User Switching Compatibility Help and Support MBAMService Nero BackItUp Scheduler 3 Network Connections Network Location Awareness (NLA) Plug and Play Print Spooler Protected Storage Remote Access Connection Manager Remote Procedure Call (RPC) Remote Procedure Call (RPC) Locator Security Accounts Manager Security Center Server Shell Hardware Detection Simple TCP/IP Services SmartLinkService SSDP Discovery Service System Event Notification System Restore Service Task Scheduler TCP/IP NetBIOS Helper Telephony Terminal Services Themes TuneUp Program Statistics Service TuneUp Theme Extension Universal Plug and Play Device Host Windows Audio Windows Driver Foundation - User-mode Driver Framework Windows Firewall/Internet Connection Sharing (ICS) Windows Image Acquisition (WIA) Windows Management Instrumentation Windows Time Wireless Zero Configuration Workstation The command completed successfully. Microsoft Windows XP [Version 5.1.2600] The following command was not found: interface ipv4 show subinterfaces. =========================================================================== Interface List 0x1 ........................... MS TCP Loopback interface 0x2 ...00 0f ea aa 20 f7 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport =========================================================================== =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1 255.255.255.255 255.255.255.255 255.255.255.255 2 1 =========================================================================== Persistent Routes: None Local Area Connection: Node IpAddress: [0.0.0.0] Scope Id: [] No Connections ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run GrooveMonitor REG_SZ "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" Malwarebytes' Anti-Malware REG_SZ "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray ! REG.EXE VERSION 3.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run ctfmon.exe REG_SZ C:\WINDOWS\system32\ctfmon.exe ! REG.EXE VERSION 3.0 HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce Microsoft Windows XP [Version 5.1.2600] thanks mate Quote
KenB Posted October 28, 2012 Posted October 28, 2012 Hi, Absolutely no connection at all. Tracing route to 194.119.131.66 over a maximum of 30 hops 1 Destination host unreachable. This is significant. The first hop should have been to the router Start > Run ....type in ......devmgmt.msc .....Enter Click the + next to Network Adapters It should show Realtek RTL8139/810x Are there any yellow exclamation marks or red Xs ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 No problems on device manager. no exclamations or X's Properties says its working properly Quote
KenB Posted October 28, 2012 Posted October 28, 2012 When you connect the cable from the pc to the router does the Connection LED light up? If it does ..... Does it go out if you disconnect from the pc but leave it connected at the router ? Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 Sorry you'll have to clarify which led we're talking about. My pc has no LED's at all. The router has 3 lights on, a power symbol, a transmitter symbol and an @ sign. No change in any of these when i unplug the ethernet Quote
KenB Posted October 28, 2012 Posted October 28, 2012 Let me have the make and model number of the router please. There is usually an indication that there is a LAN connection when you plug in the ethernet cable. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 The router is made by Sagemcom. There is no obvious model number but it does have V.6 in the corner of the label if that helps. Quote
KenB Posted October 28, 2012 Posted October 28, 2012 Is this it? [ATTACH=CONFIG]865.vB5-legacyid=1690[/ATTACH] Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 i see there is supposed to be a port number light on the right of the sky logo. I do not have that light. Quote
KenB Posted October 28, 2012 Posted October 28, 2012 I do not have that light. That is what I was going to ask :) It looks very much as if your NIC card has died. ( the card you connect the ethernet cable to ) You can take it out and try it in another PCI slot if you have one spare. Or you could put it in another pc to test or borrow a card to try. There are a couple of other things we can try... Download Winsock Fix to a memory stick click here Run it on the problem PC. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
KenB Posted October 28, 2012 Posted October 28, 2012 Take a look here: ( Start > Control Panel ) [TABLE=class: numberedList] [TR] [TD=class: listNumber, align: right]1. [/TD] [TD]Open Network Connections [/TD] [/TR] [TR] [TD=class: listNumber, align: right]2. [/TD] [TD]Right-click the network connection that you want to configure, and then click Properties. ( in your case it will be the LAN ) [/TD] [/TR] [TR] [TD=class: listNumber, align: right]3. [/TD] [TD]On the General tab (for a local area connection) or the Networking tab (all other connections), click the Internet Protocol (TCP/IP) component, and then click Properties. [/TD] [/TR] [TR] [TD=class: listNumber, align: right]4. [/TD] [TD]Check that ...... Obtain an IP address automatically, and Obtain DNS Servers automatically are both checked. [/TD] [/TR] [/TABLE] Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 28, 2012 Author Posted October 28, 2012 Thanks. Ran that program, it doesn't appear to have made any difference. Also checked in tcp properties and both Obtain an IP address automatically, and Obtain DNS Servers automatically are checked. My pc only has one ethernet socket, so if that's gone, i'm screwed! Quote
KenB Posted October 28, 2012 Posted October 28, 2012 My pc only has one ethernet socket, so if that's gone....... They are replaceable - quite cheaply. click here I did suggest that you try it in a different slot on the motherboard. Is this possible?. We can also try deleting the drivers and re-installing from device manager. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
KenB Posted October 28, 2012 Posted October 28, 2012 There is a post above to read too :) Start > Run ....type in ....devmgmt.msc ....Enter Click the + next to Network Adapters > right click on device > uninstall Reboot the computer. Windows will find "New Hardware" and should re-install the drivers. Check again in device manager. I will pick this up again tomorrow :) Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 29, 2012 Author Posted October 29, 2012 Ok I tried uninstalling the network adapter and nothing changed once it reinstalled. The card link you sent me unfortunately looks nothing like mine. I told you it was old lol see attached pics. Quote
KenB Posted October 29, 2012 Posted October 29, 2012 Hi What you have is an on-board Network Adapter. ( attached directly to the motherboard ) You do have empty PCI slots ( The white ones at the bottom of the right hand pic ) You could try a PCI NIC card ( previous post ) Alternatively you could borrow one or ask at a small pc repair shop if they have a used one you could buy cheap to try. We are running out of options and really need to take the NIC out of the equation or confirm that it is at fault. =========== You have a big build-up of dust that needs cleaning away. I would do this outside. Can of compressed air ( any computer shop ) or a soft brush. Pay particular attention to the fans and vents. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Johop Posted October 29, 2012 Author Posted October 29, 2012 I have ordered a usb to ethernet adapter. http://www.amazon.co.uk/Max-Value-USB-Ethernet-Adapter/dp/B000TV0640/ref=pd_sim_ce_2 I'm hoping that will be enough. I will give that a try when it arrives in a few days. If that doesn't work i'll go for a PCI card. Thanks for your help mate and i'll let you know if you were right. Quote
KenB Posted October 29, 2012 Posted October 29, 2012 That is worth a try - I would be interested to know the results. Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
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