HP Pavilion dv6 wireless not functioning consistently

[crl]

Plugged in via ethernet cable, no problems. The second I try to go wireless, it drops out regularly (evey few minutes). The PC is about 2 years old. Any thoughts? Thanks!

[KenB]

Hi

 

Is this the only pc connected to the network ?

 

Do other PCs drop the connection ?

 

I have had this before and it has been the router at fault.

[crl]

Yes, only the one PC connected..........

[KenB]

I think this is related to your router ........

 

It could possibly be the channel it is broadcasting on.

Do you know how to change this?

 

What is the make and model number of the router ?

[crl]

It's a Sky router (with the typical lack of info on the box)

No - I can't remember how to change the channel.....

[KenB]

Hi again

 

Try this:

 

Click on the Internet Explorer icon ( as if you were going on the net )

In the address bar ( where it says http//www. ........) delete everything there and type in:

192.168.0.1 ......hit Enter

 

You should be prompted for a login and password

This should be login = admin ...........password = sky

 

Let me know if you can access the router software.

 

=============

 

There should be a label on the back of the router telling you the make and model

[crl]

Yes, am in the router settings page now

[crl]

It's on channel 09 at the moment

[KenB]

Can you change it to 11 - if no better try 6.

 

It could be radio interference from a neighbour / your house phones if they are not permanently wired.

[crl]

Have changed to 11 - will see what happens. Cheers.

[KenB]

Give it a go.

I recently did this for my sister and it solved her problems :)

 

Now that you have access to the router software please be careful if you decide to change anything else.

[crl]

Stopped working again this morning. have just moved to room with the router in, and it seems better here!!!

[KenB]

If you point the screen curser at the icon bottom right of screen that looks like a monitor how many bars do you get ?

If you move away from the router to another room - how many bars now ?

[crl]

All 5 in the room with the router.

Still all 5 upstaiurs in my office. Oops, no connection just disappeared completely. And didn't come back until I plugged ethernet in.

[crl]

Have now unpliugged cable again and in room with router, still 5 bars.

[KenB]

If the connection is dropping from 5 bars to nothing on wireless and you have tried different channels I would suspect a problem with the router and suggest that this needs replacing.

I have had this before with my own ( some time back ) and eventually bit the bullet and replaced the router.

I have had no problems since.

 

To confirm that it is the router you could ask a friend to connect too.

If both drop out at the same time .....

 

You could try switching the router off - leave for 2 minutes - switch on again.

( I don't really see this solving this particular problem )

 

One other thing....

You could download the blue wireless test from my signature below and when the machine drops out ---run the test.

I would specifically be interested in the results when there is no connection.

[crl]

Now trying channel 6.....

[KenB]

OK if it is still a problem let me know the results of post #16