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My Lenovo idea pad Laptop started win 10 udpate on 10/30/18. next morning had the bitlocker blue recovery key prompt screen. MS account does not have bitlocker for my laptop. I did not know about and therefore did not retain a bitlocker key at laptop set

up when new. I do not want to reimage if at all possible. Why is this happening now.

 

 

 

On 11/7/18 My HP laptop just started a Win ten update tonight & I force shut it down fearing another Bitlocker prompt ( no key on that laptop either) ...Can I start the HP in safe mode ?

 

 

 

MS customer support is not helping.

 

 

 

 

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