Bella11

[Bella11]

My Laptop Acer E- Machines, keeps on freezing when going from one page to another, Then i get a message saying page unresponsive, When it freezes nothing works even trying to turn of laptop, at times when using keyboard letters do not appear?

[Armageddon]

Hi Bella could you let us know the spec of the laptop please and by freezing your saying the whole laptop gets unresponsive , once we know the spec we can advise further

[Bella11]

Specifications Acer E-Machines E520 Series Model No KAWEO, Yes the whole Lap Top freezes

[Armageddon]

Hi again Bella a quick look on Google at the model states you have 1gig of Ram and 160gig HDD , is ths correct ? in the meantime I'll ask one of the security guys to advise

[Armageddon]

Hi Bella could you run the following scans please this will let us know if the problems with freezing are Malware based

 

Step 1

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Make sure you are connected to the Internet.
  
• Double-click on Download_mbam-setup.exe to install the application.
  
• When the installation begins, follow the prompts and do not make any changes to default settings.
  
• When installation has finished, make sure you leave both of these checked:
  
  • Update Malwarebytes' Anti-Malware
    
  • Launch Malwarebytes' Anti-Malware
    

  [*]Then click Finish.

  [*]MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.

  [*]On the Scanner tab:

  • Make sure the "Perform Full Scan" option is selected.
    
  • Then click on the Scan button.
    

  [*]If asked to select the drives to scan, leave all the drives selected and click on the Start Scanbutton.

  [*]The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.

  [*]When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".

  [*]Click OK to close the message box and continue with the removal process.

  [*]Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.

  [*]Make sure that everything is checked, and click Remove Selected.

  [*]When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)

  [*]The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

  [*]Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

 

 

Step 2

• Download OTL to your desktop.
  right click on the link and select 'Save Link/Target As'.
   
  if you have problems, try this download link:
  OTL
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Check the boxes beside LOP Check and Purity Check
  

.

 

.

http://img.photobucket.com/albums/v708/starbuck50/new/newOtl2.png

• right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.
   
  http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png
  .
  
• Click the Run Scan button.
   
  http://img.photobucket.com/albums/v708/starbuck50/runscan.png
  
• Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.
  

Note:

Running the above script with OTL will :

turn on your system restore and set a new restore point (XP only)

set a new restore point (if system restore is turned on) Vista & Win7.

 

In your next reply, please submit:

MBAM scan report

Both reports from OTL

 

 

Whilst we are helping you, please don't run other programs/scans without our knowledge .... it only confuses things.

 

Thanks.

[Bella11]

Ive been on Google as you suggested, Entered Acer Machines Lap Top E520 Series. Answer was this Lap Top does not exist?

[KenB]

Hi Bella

 

Is this it?

click here

 

Please run the scans that Armageddon requested.

 

Your problem could be the 1GB RAM - this is barely enough to run Vista.