browser slow to open.

[peem]

For the last few weeks my browser(s) have been very slow to open. I usually use firefox but it just the same in IE.

I switch on, wait until the desktop appears. I click the browser icon and then I........wait. I timed it just before I came here. There was no sign of anything happening for exactly four minutes. Then a white screen with Firefox, on the blue bar at the top with menu and address bars underneath. The rest of the screen remained white for another three minutes.

Once the browser opened all worked fine.

I've run av scans, malwarebytes and cleaned up with Ccleaner, but it's still the same.

It's not a huge problem, I just go and do something else while it's sorting itself out but it is annoying.

When I remember I open task manager while it tries to open. Nothing seems to be using too much CPU.

[peem]

Oops sorry, it is XP.

[Armageddon]

Hi Peem do you have any toolbars etc installed to use with your browsers , and have you tried resetting them to defaults ?

[peem]

Hi Armageddon,

 

I only have the bog standard XP toolbar (and IE).

I have to say that my browser only took one minute 45 seconds to open this time (only :() but it is usually as I first described.

[Armageddon]

Hi again Peem could you download AdwCleaner from here (click the download from bleeping computer button) when its installed click the delete button allow it run and reboot when its complete it will create a report please copy paste that report with your next reply

 

Thanks

 

Armageddon

[peem]

Here is the report Armageddon, and thanks for the help.

# AdwCleaner v2.007 - Logfile created 11/16/2012 at 22:51:30

# Updated 06/11/2012 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Compaq_Owner - PETER

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Compaq_Owner\desktop\AdwCleaner.exe

# Option [Delete]

 

 

***** [services] *****

 

 

***** [Files / Folders] *****

 

File Deleted : C:\WINDOWS\Uninstall.exe

Folder Deleted : C:\WINDOWS\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

 

***** [Registry] *****

 

Key Deleted : HKCU\Software\AppDataLow\AskToolbarInfo

Key Deleted : HKCU\Software\Ask.com

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{201F27D4-3704-41D6-89C1-AA35E39143ED}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3041D03E-FD4B-44E0-B742-2D9B88305F98}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8736C681-37A0-40C6-A0F0-4C083409151C}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1CB20BF0-BBAE-40A7-93F4-6435FF3D0411}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{201F27D4-3704-41D6-89C1-AA35E39143ED}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3041D03E-FD4B-44E0-B742-2D9B88305F98}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B3803EA-5230-4DC3-A7FC-33638F3D3542}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8736C681-37A0-40C6-A0F0-4C083409151C}

Key Deleted : HKCU\Software\Softonic

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

 

***** [internet Browsers] *****

 

-\\ Internet Explorer v8.0.6001.18702

 

[OK] Registry is clean.

 

-\\ Mozilla Firefox v16.0.2 (en-US)

 

Profile name : default [Profil par défaut]

File : C:\Documents and Settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\jg2msdps.default\prefs.js

 

[OK] File is clean.

 

Profile name : peterm

File : C:\Documents and Settings\Compaq_Owner\Application Data\Mozilla\Firefox\Profiles\tf9yxupn.peterm\prefs.js

 

[OK] File is clean.

 

Profile name : default

File : C:\Documents and Settings\Administrator.PETER\Application Data\Mozilla\Firefox\Profiles\1bgbzo08.default\prefs.js

 

[OK] File is clean.

 

-\\ Google Chrome v22.0.1229.79

 

File : C:\Documents and Settings\Compaq_Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

 

[OK] File is clean.

 

*************************

 

AdwCleaner[s1].txt - [3267 octets] - [16/11/2012 22:51:30]

 

########## EOF - C:\AdwCleaner[s1].txt - [3327 octets] ##########

[Armageddon]

Hi Peem , how are your browsers responding now ?

[peem]

Oh dear, I don't know how to say this. Well I logged on today and it took 6min for the title bar (faded) to appear, another 30sec for it to be as it should be. It then took another 8, yes eight minutes for my browser to appear and another 45 seconds for the cursor to turn from a hourglass to a pointer.

 

Let me say though that it has taken this long in the past, just not lately. So all in all I'm afraid I would say, no change.

 

Thanks for the help though.

[Armageddon]

Hi peem sorry it's running slow still could you please download the following program and run it please.

 

Download Security Check from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically when the program has finished... called checkup.txt; please copy and paste the contents of that document in your next reply.
  
• 
  

[peem]

Hi Armageddon, Here's the latest report.

 

Results of screen317's Security Check version 0.99.54

Windows XP Service Pack 3 x86

Internet Explorer 8

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Avira Free Antivirus

ESET Online Scanner v3

Trend Micro Titanium

`````````Anti-malware/Other Utilities Check:`````````

SpywareBlaster 4.6

Malwarebytes Anti-Malware version 1.65.0.1400

CCleaner

Adobe Flash Player 10 Flash Player out of Date!

Adobe Flash Player 11.5.502.110

Mozilla Firefox (16.0.2)

````````Process Check: objlist.exe by Laurent````````

Avira Antivir avgnt.exe

Avira Antivir avguard.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 1%

````````````````````End of Log``````````````````````

[Starbuck]

Hi Peem,

 

It is not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:

1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.

2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

Therefore please go to add/remove in the control panel and remove either Trend Micro Titanium or Avira Free Antivirus .

[peem]

Hi Starbuck,

 

Yes I noticed Trend was there when I sent that last report. I thought I had removed it with Revo un-installer a while ago. I looked in add/rem but there was nothing there. I did a search immediately and I have removed it now.