BSOD stop errors

alexsurridge · November 21, 2012

hi guys,

i have now oficially given up on my pc (which works fine at the mo)

so I have taken on a new project now but it is so annoying! I'm going round in circles. Basicaly the memory was maxed out and i think its got some dodgy hardwear installed, it just crashes all the time and comes up with stop errors.

here is speccy;

Operating System

Microsoft Windows Vista Home Basic 32-bit SP2

CPU

Intel Pentium D 820

SmithField 90nm Technology

RAM

2.00 GB Single-Channel DDR2 @ 333MHz (5-5-5-15)

Motherboard

ASUSTeK Computer INC. P5VD2-VM (Socket 775) 40 °C

Graphics

W2261 (1920x1080@60Hz)

128MB GeForce 7300 SE (Undefined) 38 °C

Hard Drives

75GB Western Digital WDC WD800JD-75MSA3 ATA Device (SATA) 18 °C

Optical Drives

LITE-ON DVDRW SHM-165P6S ATA Device

Audio

High Definition Audio Device

Motherboard

Manufacturer ASUSTeK Computer INC.

Model P5VD2-VM (Socket 775)

Chipset Vendor VIA

Chipset Model P4M900/CN896/VN896/PT890

Chipset Revision 00

Southbridge Vendor VIA

Southbridge Model VT8237A

Southbridge Revision 00

System Temperature 40 °C

BIOS

Brand Phoenix Technologies, LTD

Version ASUS P5VD2-VM ACPI BIOS Revision 0901

Date 03/05/2007

Voltage

CPU CORE 1.168 V

MEMORY CONTROLLER 3.312 V

+3.3V 3.072 V

+5V 5.134 V

+12V 11.712 V

+5V HIGH THRESHOLD 5.000 V

PCI Data

Slot PCI-E

Slot Type PCI-E

Slot Usage In Use

Bus Width Unknown

Slot Designation PCIEX16

Slot Number 0

Slot PCI-E

Slot Type PCI-E

Slot Usage Available

Bus Width Unknown

Slot Designation PCIEX1_1

Slot Number 1

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI1

Slot Number 2

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI2

Slot Number 3

now i'm trying to get the minidump files for you but it keeps coming up in code.

how do i decode this for you?

aswell as stop errors it came up with this one;

win32k.sys-address 9bf59690 base at 9be90000, datestamp 4d6f96aa

any idias?

thanks guys i'll work out how to translate the minidump

cheers

alex

Bluesplayer. · November 21, 2012

Hi, download BlueScreenView

http://www.nirsoft.net/utils/blue_screen_view.html

Download link at the bottom of the page.

Download > Install.

Once it has scanned > Click on Edit > Select All > File > Save Selected Item

It will open in Notepad - or save to Notepad > Copy > Paste.

Then Post the last 5 minidump files

Check this link first

alexsurridge · November 21, 2012

hi blue,

thank you for your quick reply and here is the minidumps

==================================================

Dump File : Mini112012-03.dmp

Crash Time : 20/11/2012 18:51:52

Bug Check String : MEMORY_MANAGEMENT

Bug Check Code : 0x0000001a

Parameter 1 : 0x00005002

Parameter 2 : 0xc0802000

Parameter 3 : 0x0000116e

Parameter 4 : 0x081c9ffe

Caused By Driver : ntoskrnl.exe

Caused By Address : ntoskrnl.exe+cdb3f

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)

Processor : 32-bit

Crash Address : ntoskrnl.exe+cdb3f

Stack Address 1 : ntoskrnl.exe+5fb76

Stack Address 2 : ntoskrnl.exe+99fe1

Stack Address 3 : ntoskrnl.exe+4ddd4

Computer Name :

Full Path : C:\Windows\Minidump\Mini112012-03.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 141,447

==================================================

Dump File : Mini112012-02.dmp

Crash Time : 20/11/2012 18:27:08

Bug Check String : MEMORY_MANAGEMENT

Bug Check Code : 0x0000001a

Parameter 1 : 0x00005001

Parameter 2 : 0x8c000000

Parameter 3 : 0x00005c1c

Parameter 4 : 0x06dfb6fe

Caused By Driver : hal.dll

Caused By Address : hal.dll+770c

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+cdb3f

Stack Address 1 : ntkrnlpa.exe+5fb76

Stack Address 2 : ntkrnlpa.exe+7985c

Stack Address 3 : ntkrnlpa.exe+77c9d

Computer Name :

Full Path : C:\Windows\Minidump\Mini112012-02.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

Dump File : Mini112012-01.dmp

Crash Time : 20/11/2012 18:21:45

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000008e

Parameter 1 : 0xc0000005

Parameter 2 : 0x85f2d010

Parameter 3 : 0x82e3e9d4

Parameter 4 : 0x00000000

Caused By Driver : hal.dll

Caused By Address : hal.dll+4000

File Description : Hardware Abstraction Layer DLL

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+ee010

Stack Address 1 : win32k.sys+c64c9

Stack Address 2 : win32k.sys+aa4aa

Stack Address 3 : win32k.sys+ca2ee

Computer Name :

Full Path : C:\Windows\Minidump\Mini112012-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

Dump File : Mini111712-01.dmp

Crash Time : 17/11/2012 12:44:45

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000008e

Parameter 1 : 0xc0000005

Parameter 2 : 0x86072a5c

Parameter 3 : 0x838cda9c

Parameter 4 : 0x00000000

Caused By Driver : ntkrnlpa.exe

Caused By Address : ntkrnlpa.exe+22ea5c

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+22ea5c

Stack Address 1 : ntkrnlpa.exe+22d90e

Stack Address 2 : ntkrnlpa.exe+23b034

Stack Address 3 : ntkrnlpa.exe+24076e

Computer Name :

Full Path : C:\Windows\Minidump\Mini111712-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

Dump File : Mini111612-02.dmp

Crash Time : 16/11/2012 19:14:03

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000008e

Parameter 1 : 0xc000001d

Parameter 2 : 0x9c12d289

Parameter 3 : 0x8e053bac

Parameter 4 : 0x00000000

Caused By Driver : win32k.sys

Caused By Address : win32k.sys+ad289

File Description : Multi-User Win32 Driver

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6000.16386 (vista_rtm.061101-2205)

Processor : 32-bit

Crash Address : win32k.sys+ad289

Stack Address 1 : win32k.sys+b8a16

Stack Address 2 : win32k.sys+bb54e

Stack Address 3 : win32k.sys+bfc4e

Computer Name :

Full Path : C:\Windows\Minidump\Mini111612-02.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

Dump File : Mini111612-01.dmp

Crash Time : 16/11/2012 18:46:51

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000008e

Parameter 1 : 0xc0000005

Parameter 2 : 0x9bed898a

Parameter 3 : 0x81ed1bc0

Parameter 4 : 0x00000000

Caused By Driver : win32k.sys

Caused By Address : win32k.sys+c898a

File Description : Multi-User Win32 Driver

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6000.16386 (vista_rtm.061101-2205)

Processor : 32-bit

Crash Address : win32k.sys+c898a

Stack Address 1 : win32k.sys+c8fae

Stack Address 2 : win32k.sys+c9060

Stack Address 3 : win32k.sys+c8543

Computer Name :

Full Path : C:\Windows\Minidump\Mini111612-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

Dump File : Mini010612-01.dmp

Crash Time : 06/01/2012 15:09:12

Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED

Bug Check Code : 0x1000008e

Parameter 1 : 0xc0000005

Parameter 2 : 0x860445c4

Parameter 3 : 0xafe94b6c

Parameter 4 : 0x00000000

Caused By Driver : ntkrnlpa.exe

Caused By Address : ntkrnlpa.exe+2055c4

File Description : NT Kernel & System

Product Name : Microsoft® Windows® Operating System

Company : Microsoft Corporation

File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)

Processor : 32-bit

Crash Address : ntkrnlpa.exe+2055c4

Stack Address 1 : ntkrnlpa.exe+1fd3a2

Stack Address 2 : ntkrnlpa.exe+1fd65b

Stack Address 3 : ntkrnlpa.exe+4ac7a

Computer Name :

Full Path : C:\Windows\Minidump\Mini010612-01.dmp

Processors Count : 2

Major Version : 15

Minor Version : 6002

Dump File Size : 138,256

==================================================

i have posted 6, the last one in january was the last time the pc was used before i got lumbered with it.

the next thing is i haven't got the ios to reinstall windows, are they easy to come by?

thank you

Bluesplayer. · November 21, 2012

Where the blue screen error is reported, is not necessarily where it first started and may not be the cause.

But MEMORY_MANAGEMENT is listed x 2

You say your 'Ram is maxed out'

But list - '2.00 GB Single-Channel DDR2 @ 333MHz (5-5-5-15)'

Check Crucial online scan to see what is installed and what may or not be added.

http://www.crucial.com/uk/systemscanner/index.aspx

-----

Run a Mem Test.

http://www.memtest86.com/download.html

Download the ISO file from one of the links above to your desktop.

Then burn the ISO to a Cd.

Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.

Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

-----

You can also run the Mem test from a USB stick

http://www.memtest.org/#downiso

Scroll down to Download (Pre-built & ISOs)

Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

Download to your desktop - unzip it there.

Put the USB stick into your Pc USB slot.

Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.

Put the drive letter in the box and click on install.

But first check that you are using the correct drive letter - with the USB stick in the USB slot of your PC - right click My Computer > click on Open.

Your USB stick will be listed with the drive letter.

----

Let us know the result of the Ram test.

alexsurridge · November 22, 2012

hi blue,

sorry if i'm being a bit thick but i really can't get the ram test to boot.

first i tried by cd rom but it wasn't having it (even with cd rom as 1st priority boot) so i then tried usb

the E: usb says it is bootable or it actually says multiboot but when i restart it just boots as normal.

I feel like I haven't got the bios in the right settings. i have " ASUSTeK award P5VD2-VM" and its confusing me

do you have any suggestions?

thanks

alex

Bluesplayer. · November 22, 2012

Have you tried another Cd in the Cd drive - will it boot [start] from the Cd?

Will it boot to another USB stick?

When you set the Bios to start from the Cd - are you saving the settings before leaving the Bios?

Pressing F10 will do this on most Pc's.

Armageddon · November 23, 2012

Hi sorry to butt in but was the Mtest cd burnt as a iso or just as a normal cd , the following bit of software will allow the downloaded mtest iso to be burnt to a cd ActiveISO if you download the active iso burner from that page you can then create your mtest disk

alexsurridge · November 24, 2012

hi, i finally managed to get it to boot from usb, so its still doing the memtest, i have had it running for nearly 24hours and its still only 66%

should the bottom half of the screen be red? and scrolling?

how long should i leave it on?

thanks

alex

Bluesplayer. · November 24, 2012

8 passes or overnight should be enough but at 66% - I'd let it complete the scan.

Any Red entries will mean the Ram is faulty.

Is there anything showing in Red - how many sticks of Ram are there installed?

alexsurridge · November 25, 2012

right, i left memtest running for 47hours.

i'm not really sure if it worked properly. the bottom half of the screen was all in red.

i took a photo but can't find the cable to upload!

so what are we looking for?

pentium D (0.09) 2800 MHz

L1 cache: 16K 17720 MB/s

L2 cache: 1024K 15641 MB/s

L3 cache: NONE

memory: 2047M 2241MB/s

chipset:

pass 1%

test 3%

test *3 (moving inversions, 8 bit pattern)

testing: 184K - 2047M 2047M

pattern: 80808080

walltime: 47:45:36

cached: 2047M

RsvdMem: 12K

MemMap: e820

cache: on

ECC: off

test: std

Pass: 0

Errors: 193875712

ECC Errs: 0

by the way there is 2 sticks of ram installed.

thankyou for all your advice

alex

Armageddon · November 25, 2012

Hi Alex have you ran the crucial memory scanner posted in post 4 , personally given the number of errors posted I'd consider new ram and I the scanner will offer you the right ram and a price , I use crucial myself

alexsurridge · November 27, 2012

hi armageddon, yes i have run the crucial scanner and on you're advice i have purchased a new pair of ram (2x 2GB) they should arrive tommorowish, should i run memtest again after i install them?

so i'm thinking of putting a new hard drive in aswell, i have been reading about ssd and that sounds better than hard drives, would you recomend an ssd?

also i need to replace the graphics card, can i install ddr3 even though my ram is ddr2?

thanks for everyones advice

alex

Armageddon · November 28, 2012

Hi Alex no you don't need to run mtest after installing the new ram , and yes SSD's are very good but do remember if you use one not to format it and turn off vista's auto defrag which runs when the pc is idle, and yes you can use a ddr3 graphics card with ddr2 ram

alexsurridge · November 28, 2012

okay,

so i have fitted the new ram, which at the moment (early days) seems to have cleard the stop errors. thankyou

i have a couple more questions if it is okay to ask in this thread?

i think i'm going to go for an ssd as the pc has been bashed about a bit and its still a bit slow.

i'm just not 100% sure if i'm making the right choice

this is what crucial said http://www.crucial.com/uk/store/mpartspecs.aspx?mtbpoid=C707AD7CA5CA7304

do you think 32gb is big enough? we only use the pc for internet streaming and casual gaming (nothing really) and don't really store any big files either.

after it is installed i can get rid of the old noisy hard drive?

thanks again

alex

Plastic Nev · November 28, 2012

I would be inclined to look for a bigger drive than that myself, however if you do not store music, video, pictures or much of other file types, also look at any programs you wish to install and what their size is, but the 32GB drive should be OK for the uses you mention.

As for the old hard drive, if you do decide to start storing stuff, it can be left in the case if there is room and connected if there is a spare SATA slot on the motherboard.

Or if not wanting the hard drive running all the time, you could get a caddy or enclosure, for the occasional use as an external USB connected drive for storing music, video etc..

Nev.

Armageddon · November 29, 2012

I have to agree with Nev unless your planning on changing your operating system since something like Windows 7 with all updates and programs etc will take up 20 gig at least of a 32 gig drive ,if you was planning on that then i'd suggest going bigger but if your going to stick with XP then you should be ok with the uses you suggest

alexsurridge · November 29, 2012

hi armageddon and nev,

thanks for your help, i went "ott" and bought CT128V4SSD2 128GB Crucial v4 SATA 3Gb/s 2.5-inch SSD (SATA II)

on this computer i'm actually using vista and i want to keep my options open for windows 7/8

for 60quid delivered it sounds like a bargain. just hope its as easy to fit as every1 says.

thank you

alex

Plastic Nev · November 29, 2012

Sounds good to me, don't forget to turn off the defrag, it isn't needed on a SSD, but if left running it is said that it can reduce the life of the SSD due to it moving files by deleting and rewriting them.

Nev.

alexsurridge · November 30, 2012

sorry for sounding dumb, but how do you disable defrag?

and i'm also going to update my bios before installing new ssd, can this be done by using a usb stick? on the tutorials i've read they all use floppy, but i don't have a floppy drive.

i just want to check with you guys that i'm downloading the right bios (as i've never done this before) this is from the asus website.

http://www.asus.com/Motherboards/Intel_Socket_775/P5VD2VM/#download

oh and also should i swap to ahci not raid? i'm not sure what it means but it seems to be the done thing.

thanks again, i'm learning all the time and really appreciate your help and advice.

thanks

alex

Edited November 30, 2012 by alexsurridge

Plastic Nev · November 30, 2012

Unless absolutely necessary, we never advise updating or flashing the BIOS. If it is working OK leave it alone as the BIOS is one thing that cannot be easily recovered if it goes wrong, so you are then left with an expensive, but pretty door stop.

Disabling the Defrag, This is for Windows 7, but should be similar for Vista, go to all Programs, then Accessories, then System tools, you will find "Disk Defragmenter", open that and click "Configure Schedule" there is a tick in the box for "Run on a schedule". just remove that tick.

As for the raid issue I will leave that to someone who knows the system.

Nev.

alexsurridge · December 4, 2012

okay i thought i'd just update you on my progress,

i haven't updated the bios.

i have now installed my new ssd (which hasn't actually speeded the system up at all) and i did change the raid settings to ahci (but i am unsure what it does)

i have installed my new graphics card asus hd 6450 1gb ddr3

i have changed monitor to pc conection from dsub to hdmi

and STILL the livestream and catch up video quality is jittery and lagging!!

i feel like i must have the wrong settings somewhere along the line.

monitor is set to 1920x1080 and all the drivers are up to date.

oh and my internet connection averages at 7mbps which i would have thought should be fine to livestream (atleast it always used to be)

so the original bsod problem is solved but i still have a problem of the system freezing on me from time to time. (genraly when i'm watching videos)

any advice would be greatfully received.

thanks

alex

Edited December 4, 2012 by alexsurridge

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