Shut down issues

[Borvad]

Hi guys,

 

Newbie here from Glasgow.

 

Just joined up as in the last 4/5 months I got an Acer Aspire 5749 from my local Tesco.

 

Since I got it though when I ask it to shut down when I've finished using it it goes through the process as normal, blank screen but the power light remains on, its really annoying because I end up having to press and hold the power button every time to make sure it switches off completely. Me being a computer novice even I know that's not right.

 

I didn't contact Tesco at the time beacause basically compared to my previous one this laptop is like night and day compared to it but for this small problem.

 

 

Please help.

 

 

 

Thanks

[KenB]

Hi and welcome to ExTS

 

I think this may be a Power Options setting.

Start > Control Panel > Power Options

 

Take a look here to see if the computer is set to go into sleep mode instead of shutting down.

[Borvad]

Both the power button and closing the lid set to shut down

[KenB]

Did you look in Power Options ?

[Borvad]

Did you look in Power Options ?

 

Yes

[KenB]

Try taking the battery out and shutting down normally.

 

If the power light is still on press and hold the off switch for 30 seconds.

Re-install the battery - reboot.

Try again.

 

This was a known problem 2 or 3 years ago

click here

 

Are your updates current ?

[Borvad]

Battery idea didnt work.

 

I'll check out that update thing tomorrow - land of z calling