Connection unsuccessful - pffffffttttt!!!

[Fed]

Hi guys,

 

First time ive posted on here, i need help before i go insane. Im no computer master and hopinge this is pretty straight forward for someone to solve.

 

My computer (Dell Inspiron 530s - running Vista) is picking up the wifi signal in my house but i can't connect with it. I've lived here for a week and had no issues at all with poor signal strength or slow internet speeds, besides this my girlfriends laptop and both our phones are feeding off the wifi with no problems at all. Last night however when i turned on my pc it decided it no longer wanted to get along with the wifi.

 

I've attempted connecting in safe mode with network connections but had no joy. I also tried a system restore to a point when it was fine and had no luck with that either.

 

I haven't been able to turn the router on/off as i live in a shared house and it is based in someone elses room.

 

I had a problem like this before and it turned out McAffee was causing the issue, but this time around i only have microsoft firewalls etc and none of them appear to be causing a problem or getting in the way.

 

Id really appreciate any advice or tips anyone can offer me on the matter

 

Thanks

[KenB]

Hi and welcome to ExTS

 

i only have microsoft firewalls etc

Not that this will affect your problem - but you DO have an AntiVirus ?

You certainly need one. If not we can recommend some good free ones.

 

Start > type in .....devmgmt.msc ....Enter

Click the + next to Network Adapters.

 

1. What is listed ?

 

2. Are there any yellow exclamation marks or red Xs ?

[Fed]

Hi,

 

Wasn't expecting such a quick response! Thanks

 

It lists ''Broadcom 802.11g Network Adapter'' and ''Intel® 82562V-2 10/100 Network Connection''

 

Can't see any exclamation marks or crosses...

[KenB]

Hi,

 

Wasn't expecting such a quick response! Thanks

we pride ourselves in replying quickly :)

 

If you right click on the monitor icon ( bottom right of screen ) > Connect to a Network

Can you see your network?

Have you tried connecting ? ( You will need the Network Key )

 

There is an option here .....Repair

Give that a try.

Let me know the results.

[Fed]

Yeah i can see the network but it just doesn't want to know.

 

''Connection unsuccessful''

 

''this computer is connected to my network but does not have access to the internet''

 

The ''network and sharing centre'' tells me that Signal strength is excellent but that i have limited connectivity. The diagram above it shows my pc followed by an exclamation mark, then ''unidentified network'', then a ''x'' and then ''internet''.

 

I've tried all the repairs to no avail.

 

I missed out earlier that i use Microsoft Security Essentials which i think covers me okay right?

[KenB]

i use Microsoft Security Essentials which i think covers me okay right?

I use this too :)

 

Let's try this:

Start > type in ....cmd .....( don't hit Enter )

Right click on the cmd.exe that shows top left of screen > Run as Administrator

At the command prompt type ...

ipconfig /release ....Enter

then ipconfig /renew

then ipconfig /flushdns

 

[in all cases there is a space after ipconfig ]

Let me know the results

 

Do you know the make and model number of the router ?

[Fed]

Shall i try reconnecting after that or do you need some of the data off of that admin screen?

 

Im afraid i dont know much about it at all, i only moved here last week and it is in a housemates room who is currently at work and not back till this evening. All i know is that no one else and none of my other devices are having any wireless issues!

[KenB]

Did it release / renew the IP and flush the DNS successfully or were there errors ?

 

Yes - try connecting.

[Fed]

There was an error whilst renewing - ''An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.

No operation can be performed on Local Area Connection while it has its media disconnected.''

 

It did successfully flush the DNS though

[KenB]

I have a feeling that your Wireless Adapter may well have died.

 

Click on the "Wireless Test" in my signature below.

Download this to a flash drive.

Transfer the flash drive to the problem pc and run it (double click on it ) from the flash drive.

 

It will produce a log ( takes a few minutes to complete )

Copy this back to the flash drive then transfer it here please.

[Fed]

Windows IP Configuration

 

 

Host Name . . . . . . . . . . . . : Nick-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

 

 

Wireless LAN adapter Wireless Network Connection:

 

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom 802.11g Network Adapter

Physical Address. . . . . . . . . : 00-1F-C6-5C-0E-0C

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::85a6:2796:32a0:a301%10(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.163.1(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DHCPv6 IAID . . . . . . . . . . . : 167780294

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Enabled

 

 

Ethernet adapter Local Area Connection:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : mfg.ie.dell.com

Description . . . . . . . . . . . : Intel® 82562V-2 10/100 Network Connection

Physical Address. . . . . . . . . : 00-1E-C9-5E-DF-0F

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter Local Area Connection* 6:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 02-00-54-55-4E-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter Local Area Connection* 7:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.mfg.ie.dell.com

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter Local Area Connection* 9:

 

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{6AD8009D-2552-4E0D-81B6-1EF7C8620FBD}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::5efe:169.254.163.1%13(Preferred)

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

fec0:0:0:ffff::2%1

fec0:0:0:ffff::3%1

NetBIOS over Tcpip. . . . . . . . : Disabled

 

Interface Name : Wireless Network Connection

There are 3 networks currently visible.

 

 

SSID 1 : 7FC

Network type : Infrastructure

Authentication : WPA2-Personal

Encryption : CCMP

BSSID 1 : c0:3f:0e:ee:44:37

Signal : 81%

Radio Type : 802.11g

Channel : 3

Basic Rates (Mbps) : 1 2 5.5 11

Other Rates (Mbps) : 6 9 12 18 24 36 48 54

 

 

SSID 2 : SKYB17B3

Network type : Infrastructure

Authentication : WPA2-Personal

Encryption : CCMP

BSSID 1 : 4c:17:eb:ab:17:b4

Signal : 24%

Radio Type : 802.11g

Channel : 6

Basic Rates (Mbps) : 1 2 5.5 11

Other Rates (Mbps) : 6 9 12 18 24 36 48 54

 

 

SSID 3 : O2wireless858

Network type : Infrastructure

Authentication : Open

Encryption : WEP

BSSID 1 : 00:1f:9f:ed:ac:cd

Signal : 36%

Radio Type : 802.11g

Channel : 7

Basic Rates (Mbps) : 1 2 5.5 11

Other Rates (Mbps) : 6 9 12 18 24 36 48 54

 

 

 

 

Profiles on interface Wireless Network Connection:

 

 

Group Policy Profiles (read only)

---------------------------------

<None>

 

 

User Profiles

-------------

<None>

 

 

 

 

 

 

Pinging 194.119.131.66 with 32 bytes of data:

 

 

 

 

 

 

PING: transmit failed, error code 1231.

 

 

PING: transmit failed, error code 1231.

 

 

PING: transmit failed, error code 1231.

 

 

PING: transmit failed, error code 1231.

 

 

 

 

 

 

Ping statistics for 194.119.131.66:

 

 

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

 

Ping request could not find host plus.net. Please check the name and try again.

 

 

 

 

 

 

Tracing route to 194.119.131.66 over a maximum of 30 hops

 

 

 

 

 

 

1 Transmit error: code 1231.

 

 

 

 

 

 

Trace complete.

 

 

These Windows services are started:

 

 

Apple Mobile Device

Application Experience

Application Information

Background Intelligent Transfer Service

Base Filtering Engine

Bonjour Service

CNG Key Isolation

COM+ Event System

Computer Browser

Cryptographic Services

DCOM Server Process Launcher

Desktop Window Manager Session Manager

DHCP Client

Diagnostic Policy Service

Diagnostic System Host

Distributed Link Tracking Client

DNS Client

Extensible Authentication Protocol

Function Discovery Provider Host

Function Discovery Resource Publication

Group Policy Client

Human Interface Device Access

IKE and AuthIP IPsec Keying Modules

IP Helper

iPod Service

IPsec Policy Agent

KService

KtmRm for Distributed Transaction Coordinator

Microsoft Antimalware Service

Multimedia Class Scheduler

Network Connections

Network List Service

Network Location Awareness

Network Store Interface Service

Plug and Play

Portable Device Enumerator Service

Print Spooler

Program Compatibility Assistant Service

ReadyBoost

Remote Access Connection Manager

Remote Procedure Call (RPC)

Secondary Logon

Security Accounts Manager

Security Center

Server

Shell Hardware Detection

Software Licensing

SSDP Discovery

Superfetch

System Event Notification Service

Tablet PC Input Service

Task Scheduler

TCP/IP NetBIOS Helper

Telephony

Terminal Services

Themes

UPnP Device Host

User Profile Service

WebClient

Windows Audio

Windows Audio Endpoint Builder

Windows Connect Now - Config Registrar

Windows Driver Foundation - User-mode Driver Framework

Windows Error Reporting Service

Windows Event Log

Windows Firewall

Windows Image Acquisition (WIA)

Windows Management Instrumentation

Windows Media Player Network Sharing Service

Windows Presentation Foundation Font Cache 3.0.0.0

Windows Search

Windows Time

Windows Update

WLAN AutoConfig

Workstation

 

 

The command completed successfully.

 

 

 

 

Microsoft Windows [Version 6.0.6000]

 

 

MTU MediaSenseState Bytes In Bytes Out Interface

------ --------------- --------- --------- -------------

4294967295 1 0 397996 Loopback Pseudo-Interface 1

1500 1 0 517642 Wireless Network Connection

1500 5 0 0 Local Area Connection

 

 

Querying active state...

 

 

TCP Global Parameters

----------------------------------------------

Receive-Side Scaling State : enabled

Chimney Offload State : enabled

Receive Window Auto-Tuning Level : normal

Add-On Congestion Control Provider : none

ECN Capability : disabled

RFC 1323 Timestamps : disabled

 

 

===========================================================================

Interface List

10 ...00 1f c6 5c 0e 0c ...... Broadcom 802.11g Network Adapter

9 ...00 1e c9 5e df 0f ...... Intel® 82562V-2 10/100 Network Connection

1 ........................... Software Loopback Interface 1

8 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface

11 ...00 00 00 00 00 00 00 e0 isatap.mfg.ie.dell.com

13 ...00 00 00 00 00 00 00 e0 isatap.{6AD8009D-2552-4E0D-81B6-1EF7C8620FBD}

===========================================================================

 

 

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

169.254.0.0 255.255.0.0 On-link 169.254.163.1 281

169.254.163.1 255.255.255.255 On-link 169.254.163.1 281

169.254.255.255 255.255.255.255 On-link 169.254.163.1 281

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 169.254.163.1 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 169.254.163.1 281

===========================================================================

Persistent Routes:

None

 

 

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

10 281 fe80::/64 On-link

13 286 fe80::5efe:169.254.163.1/128

On-link

10 281 fe80::85a6:2796:32a0:a301/128

On-link

1 306 ff00::/8 On-link

10 281 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

 

Local Area Connection:

Node IpAddress: [0.0.0.0] Scope Id: []

 

 

 

 

 

 

No Connections

 

 

 

Wireless Network Connection:

Node IpAddress: [169.254.163.1] Scope Id: []

 

 

 

 

 

 

No Connections

 

 

Server: UnKnown

Address: 127.0.0.1:53

 

 

DNS request timed out.

timeout was 2 seconds.

DNS request timed out.

timeout was 2 seconds.

 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Windows Defender REG_EXPAND_SZ %ProgramFiles%\Windows Defender\MSASCui.exe -hide

ECenter REG_SZ C:\Dell\E-Center\EULALauncher.exe

RtHDVCpl REG_SZ RtHDVCpl.exe

IgfxTray REG_SZ C:\Windows\system32\igfxtray.exe

HotKeysCmds REG_SZ C:\Windows\system32\hkcmd.exe

Persistence REG_SZ C:\Windows\system32\igfxpers.exe

SunJavaUpdateSched REG_SZ "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

Adobe Reader Speed Launcher REG_SZ "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

Google Desktop Search REG_SZ "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

dscactivate REG_SZ "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

FixCamera REG_SZ C:\Windows\FixCamera.exe

tsnpstd3 REG_SZ C:\Windows\tsnpstd3.exe

snpstd3 REG_SZ C:\Windows\vsnpstd3.exe

4oD REG_SZ "C:\Program Files\Kontiki\KHost.exe" -all

QuickTime Task REG_SZ "C:\Program Files\QuickTime\QTTask.exe" -atboottime

GrooveMonitor REG_SZ "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"

facemoods REG_SZ "C:\Program Files\facemoods.com\facemoods\1.4.17.8\facemoodssrv.exe" /md I

DATAMNGR REG_SZ C:\PROGRA~1\WI371A~1\Datamngr\DATAMN~1.EXE

MSC REG_SZ "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

APSDaemon REG_SZ "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

iTunesHelper REG_SZ "C:\Program Files\iTunes\iTunesHelper.exe"

AdobeAAMUpdater-1.0 REG_SZ "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"

SwitchBoard REG_SZ C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

AdobeCS6ServiceManager REG_SZ "C:\Program Files\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin

 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents

 

 

 

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

WindowsWelcomeCenter REG_SZ rundll32.exe oobefldr.dll,ShowWelcomeCenter

ehTray.exe REG_SZ C:\Windows\ehome\ehTray.exe

MsnMsgr REG_SZ "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background

BitTorrent DNA REG_SZ "C:\Users\Nick\Program Files\DNA\btdna.exe"

kdx REG_SZ C:\Program Files\Kontiki\KHost.exe -all

Steam REG_SZ "C:\Program Files\Steam\Steam.exe" -silent

Skype REG_SZ "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

KiesHelper REG_SZ C:\Program Files\Samsung\Kies\KiesHelper.exe /s

KiesTrayAgent REG_SZ C:\Program Files\Samsung\Kies\KiesTrayAgent.exe

KiesPDLR REG_SZ C:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe

WMPNSCFG REG_SZ C:\Program Files\Windows Media Player\WMPNSCFG.exe

swg REG_SZ "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

AdobeBridge REG_SZ

iCloudServices REG_SZ C:\Program Files\Common Files\Apple\Internet Services\iCloudServices.exe

ApplePhotoStreams REG_SZ C:\Program Files\Common Files\Apple\Internet Services\ApplePhotoStreams.exe

com.apple.dav.bookmarks.daemon REG_SZ C:\Program Files\Common Files\Apple\Internet Services\BookmarkDAV_client.exe

[KenB]

Hi,

 

Go back to the elevated command prompt

Start > type in ....cmd .....( don't hit Enter )

Right click on the cmd.exe that shows top left of screen > Run as Administrator

At the command prompt type ...

 

netsh int ip reset iplog.txt ......Enter ......[ note the spaces ]

This will reset TCP/IP

 

Then type in .... netsh winsock reset catalog .....Enter

 

Try the connection now.

[Fed]

Still not working im afraid. I tried it twice, the first time i restarted the pc after entering those commands and before trying to connect but neither way worked...

[Fed]

I really appreciate your persistance by the way!

[KenB]

One more thing to try:

 

Start > type in .....devmgmt.msc .....Enter

Click the + next to Network Adapters

Right click on Broadcom 802.11g Network Adapter > uninstall

Reboot.

 

Windows should locate new hardware and install the drivers again.

[Fed]

Sad to say this hasn't worked either unfortunately. Have you got any further advice?

[Fed]

Curiously enough the laptop I've been using now won't connect with the wifi! Argh! Does this mean there's a chance they both may have picked up a virus from an email or site that I visit??? If so how can I find it?

[Fed]

The laptop won't repair the connection because the following action cannot be completed - disabling the wireless network adapter. Make sure your network adapter is properly installed...

[KenB]

Hi

 

I think you need to try a USB wireless adapter. ( I doubt if it is virus related )

They are relatively cheap and will confirm if it is your present adapter playing up.

 

There are some for under £10

click here

 

To ease your mind re. the virus question download MBAM from here to a flash drive. ( you want the free version )

click here

 

Transfer from the flash drive to the problem computer.

Install and run it.

It will produce a log.

Copy this - save it to the flash drive - and post it here