[Solved] Blue screen

[dopeydan]

I use a Packard-Bell MV 35-202 with xp pro and 1GB ram. I suffered a power failure whilst installing windows updates. Now I get the bluescreen of death with error code 0x869563DO. I have booted from an xp cd but safe mode or last known good config still get a blue screen. I have tried recovery console using chkdsk /r and bootfix but stillget blue screen.Anyhelp out there ?:(

[KenB]

Hi and welcome to ExTS

 

I have Googled that error code and get nothing.

 

Is your XP CD a full installation one?

If so try a Repair Install of the OS.

You should be able to do this without loosing any data / files etc from your drive.

 

click here

 

I assume that you know how to alter the Boot Order in the BIOS so that the CD is first ?

 

If you have anything important on the drive you may want to try backing that up first by connecting the drive to another pc via a hard drive to USB adapter or external enclosure.

[dopeydan]

Hi KenB,

thanks for responding to my query so quickly.

I followed the instructions in your link, but after step 3 the page showed

 

 

E: Partition 1 <Inactive O/S/2 Boot man 7993MB

C: Partition 2 (Unknown) 49230MB

Unpartitioned space 8MB

 

pressing r to repair any of these partitionsdid nothing,when I pressed Enter with E selected message read "windows cannot install on this partition".

If I select C the next screen tells me that the partition is too full or damaged so must be formatted before installation.

 

This is my laptop, so am unsure on removing the hard drive though Ido have the connecting cables and another pc.

I can only use the command prompt after booting from cd, I cannot access safe mode using my laptops O/S.

 

Thanks for your help, it is much appreciated.

Dan.

[KenB]

am unsure on removing the hard drive though Ido have the connecting cables

Hi Dan

This is not difficult at all.

Take the hard drive out ( it will be under a removable panel ) and connect it up to another pc via the USB port with the cable system that you have.

You can then treat it as you would a memory stick.

It should show up in My Computer with the other drives off the system.

 

Remove any data that you want.

 

On the new system with the hard drive connected:

Start > type in ....cmd ..... XP hit ENTER [ Vista or 7 do not hit ENTER yet see below ]

 

Vista / 7

After typing in cmd ......right click on the cmd.exe that appears top left of screen > Run as Administrator

 

All systems

At the command prompt type in ....... chkdsk G: /f .......hit ENTER [ note G: is the drive letter allocated to the problem drive partition that has the Operating System on it and will probably be different ]

There is a space before and after G:

 

This will check the hard drive and attempt to fix any errors it finds.

[dopeydan]

Hi again KenB,

I took out my laptop hard drive and connected it via usb to another pc. I had to "install new hardware" through the control panel before the extra drive showed in "My computer". I couldn't open it or check it's properties without causing "My computer" to stop responding, but eventually got "chkdsk F: /r" to run. It was slow to start, showing only a black page with a flashing cursor at the top. I couldn't enter any commands, but soon the page told me that it was checking the drive. It took perhaps an hour to run through it's checks, but after I could open it through "My computer". I couldn't access "My Documents" but assumed that was because I wasn't signed on as administrator.

The drive is now refitted to the laptop(which I'm sending this message from) and appears to be working perfectly.

 

Many thanks for your advice, without it I would have been forced to the costly local repair shop, as I'd tried all I knew and didn't have the confidence to do what you recommended without guidance..

You really have made my day, a donation will follow on my next payday !

 

Thank You KenB

Wishing you a very Merry Christmas and a Happy New Year !!!!

Dan

[KenB]

You really have made my day

That is good to hear - and Happy Christmas to you and your family :)