[Solved] Problems connecting to internet - unidentified network

[KenB]

Hi

 

This is suggesting that all is ok with your Wireless connection

 

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan

Description . . . . . . . . . . . : Intel® Wireless WiFi Link 5100

Physical Address. . . . . . . . . : 00-22-FA-A9-68-DA

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IPv4 Address. . . . . . . . . . . : 192.168.1.64(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Lease Obtained. . . . . . . . . . : 16 January 2013 13:38:42

Lease Expires . . . . . . . . . . : 18 January 2013 13:38:42

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

NetBIOS over Tcpip. . . . . . . . : Enabled

Everything here looks normal.

 

Ping statistics for 194.119.131.66:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

This is normal

 

Tracing route to cns1.uk.vianw.net [194.119.131.66]

This was completed

 

Silly question ..............can you connect wirelessly now ?

 

I assume this was done on the problem computer with the ethernet cable NOT CONNECTED ?

[jw7]

This was done on the problem computer, and still no connection to the internet. However I did run the scan again and got some different results:

 

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jenny-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® Wireless WiFi Link 5100

Physical Address. . . . . . . . . : 00-22-FA-A9-68-DA

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Autoconfiguration IPv4 Address. . : 169.254.21.222(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

Physical Address. . . . . . . . . : 00-23-5A-08-0B-11

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.wireless.abdn.ac.uk

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 02-00-54-55-4E-01

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.home

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 23:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft 6to4 Adapter #9

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 28:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : isatap.{F97EBBF9-427A-4F24-91F2-0CBA94F55285}

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 30:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : 6TO4 Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

Pinging 194.119.131.66 with 32 bytes of data:

PING: transmit failed, error code 1231.

PING: transmit failed, error code 1231.

PING: transmit failed, error code 1231.

PING: transmit failed, error code 1231.

 

Ping statistics for 194.119.131.66:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Ping request could not find host plus.net. Please check the name and try again.

 

Tracing route to 194.119.131.66 over a maximum of 30 hops

 

1 Transmit error: code 1231.

 

Trace complete.

These Windows services are started:

Agere Modem Call Progress Audio

Apple Mobile Device

Application Experience

Application Information

Application Virtualization Client

Application Virtualization Service Agent

Ati External Event Utility

AVG Firewall

AVG WatchDog

AVGIDSAgent

Background Intelligent Transfer Service

Base Filtering Engine

Client Virtualization Handler

CNG Key Isolation

COM+ Event System

Computer Browser

ConfigFree Service

Cryptographic Services

DCOM Server Process Launcher

Desktop Window Manager Session Manager

DHCP Client

Diagnostic Policy Service

Diagnostic Service Host

Diagnostic System Host

Distributed Link Tracking Client

DNS Client

Extensible Authentication Protocol

Function Discovery Provider Host

Function Discovery Resource Publication

Group Policy Client

IKE and AuthIP IPsec Keying Modules

IP Helper

iPod Service

IPsec Policy Agent

KtmRm for Distributed Transaction Coordinator

MBAMScheduler

MBAMService

Multimedia Class Scheduler

Network Connections

Network List Service

Network Location Awareness

Network Store Interface Service

Notebook Performance Tuning Service

Plug and Play

Portable Device Enumerator Service

Print Spooler

Program Compatibility Assistant Service

Rapport Management Service

ReadyBoost

Remote Access Connection Manager

Remote Procedure Call (RPC)

Secondary Logon

Secure Socket Tunneling Protocol Service

Security Accounts Manager

Security Center

Server

Shell Hardware Detection

SmartFaceVWatchSrv

Software Licensing

SSDP Discovery

Superfetch

System Event Notification Service

Tablet PC Input Service

Task Scheduler

TCP/IP NetBIOS Helper

Telephony

Terminal Services

Themes

TOSHIBA Navi Support Service

TOSHIBA Optical Disc Drive Service

TOSHIBA Power Saver

TOSHIBA SMART Log Service

Ulead Burning Helper

UPnP Device Host

User Profile Service

vToolbarUpdater13.3.2

WebClient

Windows Audio

Windows Audio Endpoint Builder

Windows Driver Foundation - User-mode Driver Framework

Windows Error Reporting Service

Windows Event Log

Windows Firewall

Windows Font Cache Service

Windows Image Acquisition (WIA)

Windows Management Instrumentation

Windows Media Player Network Sharing Service

Windows Presentation Foundation Font Cache 3.0.0.0

Windows Search

Windows Time

Windows Update

WinHTTP Web Proxy Auto-Discovery Service

WLAN AutoConfig

Workstation

The command completed successfully.

 

Microsoft Windows [Version 6.0.6002]

MTU MediaSenseState Bytes In Bytes Out Interface

------ --------------- --------- --------- -------------

4294967295 1 0 265917 Loopback Pseudo-Interface 1

1500 1 672917997 31944152 Wireless Network Connection

1500 5 0 0 Local Area Connection

===========================================================================

Interface List

11 ...00 22 fa a9 68 da ...... Intel® Wireless WiFi Link 5100

10 ...00 23 5a 08 0b 11 ...... Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0)

1 ........................... Software Loopback Interface 1

13 ...00 00 00 00 00 00 00 e0 isatap.wireless.abdn.ac.uk

25 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6

12 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface

21 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3

15 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2

22 ...00 00 00 00 00 00 00 e0 isatap.home

18 ...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter #9

23 ...00 00 00 00 00 00 00 e0 isatap.{F97EBBF9-427A-4F24-91F2-0CBA94F55285}

24 ...00 00 00 00 00 00 00 e0 6TO4 Adapter

===========================================================================

IPv4 Route Table

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

127.0.0.0 255.0.0.0 On-link 127.0.0.1 306

127.0.0.1 255.255.255.255 On-link 127.0.0.1 306

127.255.255.255 255.255.255.255 On-link 127.0.0.1 306

169.254.0.0 255.255.0.0 On-link 169.254.21.222 281

169.254.21.222 255.255.255.255 On-link 169.254.21.222 281

169.254.255.255 255.255.255.255 On-link 169.254.21.222 281

224.0.0.0 240.0.0.0 On-link 127.0.0.1 306

224.0.0.0 240.0.0.0 On-link 169.254.21.222 281

255.255.255.255 255.255.255.255 On-link 127.0.0.1 306

255.255.255.255 255.255.255.255 On-link 169.254.21.222 281

===========================================================================

Persistent Routes:

None

IPv6 Route Table

===========================================================================

Active Routes:

If Metric Network Destination Gateway

1 306 ::1/128 On-link

1 306 ff00::/8 On-link

===========================================================================

Persistent Routes:

None

 

Local Area Connection:

Node IpAddress: [0.0.0.0] Scope Id: []

 

No Connections

 

Wireless Network Connection:

Node IpAddress: [169.254.21.222] Scope Id: []

 

No Connections

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Windows Defender REG_EXPAND_SZ %ProgramFiles%\Windows Defender\MSASCui.exe -hide

RtHDVCpl REG_SZ C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s

HWSetup REG_SZ "C:\Program Files\TOSHIBA\Utilities\HWSetup.exe" hwSetUP

SVPWUTIL REG_SZ C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL

KeNotify REG_SZ C:\Program Files\TOSHIBA\Utilities\KeNotify.exe

NDSTray.exe REG_SZ NDSTray.exe

cfFncEnabler.exe REG_SZ cfFncEnabler.exe

HDMICtrlMan REG_SZ C:\Program Files\TOSHIBA\HDMICtrlMan\HDMICtrlMan.exe

TPwrMain REG_EXPAND_SZ %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE

HSON REG_EXPAND_SZ %ProgramFiles%\TOSHIBA\TBS\HSON.exe

SmoothView REG_EXPAND_SZ %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe

00TCrdMain REG_EXPAND_SZ %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe

Google Desktop Search REG_SZ "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

Google EULA Launcher REG_SZ c:\Program Files\Google\Google EULA\GoogleEULALauncher.exe IE PA

Toshiba TEMPO REG_SZ C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe

topi REG_SZ C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup

Apoint REG_SZ C:\Program Files\Apoint2K\Apoint.exe

Camera Assistant Software REG_SZ "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start

Toshiba Registration REG_SZ C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe

Adobe Reader Speed Launcher REG_SZ "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

Adobe ARM REG_SZ "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

QuickTime Task REG_SZ "C:\Program Files\QuickTime\QTTask.exe" -atboottime

AppleSyncNotifier REG_SZ C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

SunJavaUpdateSched REG_SZ "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

iTunesHelper REG_SZ "C:\Program Files\iTunes\iTunesHelper.exe"

Nikon Message Center 2 REG_SZ C:\Program Files\Nikon\Nikon Message Center 2\NkMC2.exe -s

HF_G_Jul REG_SZ "C:\Program Files\AVG Secure Search\HF_G_Jul.exe" /DoAction

ROC_ROC_JULY_P1 REG_SZ "C:\Program Files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1

APSDaemon REG_SZ "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"

AVG_UI REG_SZ "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY

vProt REG_SZ "C:\Program Files\AVG Secure Search\vprot.exe"

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents

 

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Sidebar REG_SZ C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

TOSCDSPD REG_SZ C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

swg REG_SZ "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

WMPNSCFG REG_SZ C:\Program Files\Windows Media Player\WMPNSCFG.exe

 

Microsoft Windows [Version 6.0.6002]

[KenB]

With the first log you definitely had a wireless connection.

 

With the second log ( your last post ) there definitely isn't a wireless connection.

 

The connection seems to be intermittent.

 

I wonder if the wireless adapter is at fault.

 

Try this:

With the ethernet cable connected to the router from the computer

 

Start > type in ......devmgmt.msc ......ENTER

Click the + next to Network Adapters

Right click on the wireless adapter WiFi Link 5100 > Update drivers

Let Windows do this automatically.

 

Let me know the results ( if it updated or if the present drivers were OK )

 

Do you have / can you borrow / buy .................a USB wireless adapter ?

click here

 

This would isolate the internal wireless adapter from the problem and if this connects we can assume that the internal adapter is at fault.

[jw7]

The driver software seems to be up to date. I've ordered a USB adapter, it should be here in a couple of days so I'll try it out then.

[KenB]

I've ordered a USB adapter,

This is handy to have as a backup and it will tell us if you can connect wirelessly or not.

 

You certainly had a connection earlier with that first log that you posted :)

[jw7]

Hi, sorry that it's been a while since I posted but I only got the wireless adapter yesterday and I've been testing it. It seems to have fixed the problem - when I connect using it I don't get the 'unidentified network' message and I can connect to the internet. Something must be wrong with the computer's adapter, but I don't really mind since I can connect with the wireless adapter. Thank you so much for all your help :)

[KenB]

Hi

 

I don't really mind since I can connect with the wireless adapter

 

I suspected that the internal adapter may be at fault.

 

I am happy that the USB adapter is working for you. :)