When I tried to recover my hotmail account microsoft said I did not give enough infor

[Field28]

Recently I tried to log into my hotmail account. I have had this account for years. I am a writer and I have emailed myself many of my works for storage purposes. I tried to log in a few days ago and it wouldn't let me log on. So I clicked on "Can't access your account?" and then answered my secret question. I then changed my password. The next time I logged onto hotmail I forgot that I changed my password and used the old password. Then microsoft said for security reasons they would not let me log on. There was an option to send a security code to a mobile phone number. The issue here is that I have a new number and the sim for the old number has expired. So I went onto to fill a new account verification form. When I originally created this account I did not use my real name or postal code for security reasons. I did not want my details on the internet and I could not remember the initials I wrote in the name boxes. I do not think I wrote my own initials.

 

Please can you help me? To be honest all I really care for that account is my writings. So much of my work is there and If I could just email those works to my gmail account then I would happily delete my account. Please can you help me.

[Helcaraxe]

Hi and welcome. Sorry to hear your having problems with your hotmail account. I had a similar problem a year ago when my account got hacked and i was trying to recover my account. Have you tried using an alternative email account to reset your password? I also recall a form i filled in where it asked if i could name some of the senders of emails that would of been in my inbox, can you use that as extra information to give them?

[Field28]

Hi and welcome. Sorry to hear your having problems with your hotmail account. I had a similar problem a year ago when my account got hacked and i was trying to recover my account. Have you tried using an alternative email account to reset your password? I also recall a form i filled in where it asked if i could name some of the senders of emails that would of been in my inbox, can you use that as extra information to give them?

 

I didnt input an alternative address for it. All hotmail says it will do is send an activation code

 

I filled out the information but to of no avail.

[Field28]

****Update**** I just recieved this email from hotmail:

 

Your security is important to us

Recently, we received several requests to gain access to your account. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

Now what?

Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

> Open a new account

[Field28]

Now what? To think I finally remembered what I wrote in the name boxes. I need help.

[Field28]

I have got my account back. I am so happy. Not much help from you guys though.

[RandyL]

Not much help from you guys though.

Helcaraxe tried to help.

 

Going through Microsofts procedures is the only thing you can do. We aren't going to help you hack into an account.

 

You are the one who foolishly set up the account with fictitious information and failed to make a copy of the information.

 

Also foolish to use any mail account or email client as a form of backup. Also when backing up one should have at least two backup methods. Foolish not to do so if you ask me.

 

Not much help from you guys though.

Even God can't save fools from themselves.

[KenB]

Helcaraxe replied to you within half an hour of you posting. !!

 

You then made a further 4 posts between 9-36 AM and 10-58 AM

 

We are NOT here 24/7 we do have families and jobs too.

 

Not much help from you guys though.

If you are not happy with the site then you are welcome to take your problems elsewhere.

See how fast other sites respond - I doubt you will beat 27 minutes !!