BSOD when attempting to attach attachments or upload files or documents HELP PLEASE

[caskin]

AS of the other day after installing a new Canon printer and updating driver I discovered that when attempting to place an attachment to an email or upload a file or document I immediately got BSOD with message shown below.PC restarted normally and operates as it should bar the fault indicated...would really appreciate some advice on this as its doing my head in!!Actions I have taken shown at bottom of post.....Minidump included......Many thanks

:confused:

 

 

 

 

 

Message on BSOD

A problem has been detected and windows has shut down to prevent damage to your computer.

Check to see if you have adequate disc space.If a driver is identified in the stop message,disable driver or check for updates.Try changing video adaptors.

Check for BIOS updates.

Disable BIOS memory options such as caching or shadowing.

 

 

TECH INFO: Stop:0X0000001E(OXFFFFFFFFFOOOOOO5,OXFFFFF880077E5CCO,OXOOOOOOOOOOOOOOOOO,O XOOOOOOOOOOOOOOOOO

 

MINIDUMP FILE

**************************Wed Jan 23 16:14:28.055 2013 (UTC + 5:30)**************************

Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012313-22573-01.dmp]

 

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

 

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

 

System Uptime: 0 days 0:19:12.210

 

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

 

BugCheck 1E, {ffffffffc0000005, fffff880087a1cc0, 0, 0}

BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

 

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff880087a1cc0, The address that the exception occurred at

Arg3: 0000000000000000, Parameter 0 of the exception

Arg4: 0000000000000000, Parameter 1 of the exception

BUGCHECK_STR: 0x1E_c0000005_R

 

PROCESS_NAME: System

 

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

 

CPUID: "Intel® Core i5 CPU 650 @ 3.20GHz"

 

MaxSpeed: 3200

 

CurrentSpeed: 3191

 

BIOS Version P01-A3

 

BIOS Release Date 05/17/2010

 

Manufacturer Acer

 

Product Name Aspire M3910

 

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**************************Wed Jan 23 15:09:40.740 2013 (UTC + 5:30)**************************

Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012313-15880-01.dmp]

 

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

 

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

 

System Uptime: 0 days 0:13:14.896

 

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

 

BugCheck 1E, {ffffffffc0000005, fffff880088c1cc0, 0, 0}

BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

 

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff880088c1cc0, The address that the exception occurred at

Arg3: 0000000000000000, Parameter 0 of the exception

Arg4: 0000000000000000, Parameter 1 of the exception

BUGCHECK_STR: 0x1E_c0000005_R

 

PROCESS_NAME: System

 

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

 

CPUID: "Intel® Core i5 CPU 650 @ 3.20GHz"

 

MaxSpeed: 3200

 

CurrentSpeed: 3191

 

BIOS Version P01-A3

 

BIOS Release Date 05/17/2010

 

Manufacturer Acer

 

Product Name Aspire M3910

 

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

**************************Wed Jan 23 00:21:57.792 2013 (UTC + 5:30)**************************

Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\012213-17206-01.dmp]

 

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

 

Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333

 

System Uptime: 0 days 0:15:59.321

 

Probably caused by : ksecdd.sys ( ksecdd!KsecProcessSecurityContext+293 )

 

BugCheck 1E, {ffffffffc0000005, fffff88009381cc0, 0, 0}

BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)

 

Arguments:

Arg1: ffffffffc0000005, The exception code that was not handled

Arg2: fffff88009381cc0, The address that the exception occurred at

Arg3: 0000000000000000, Parameter 0 of the exception

Arg4: 0000000000000000, Parameter 1 of the exception

BUGCHECK_STR: 0x1E_c0000005_R

 

PROCESS_NAME: System

 

FAILURE_BUCKET_ID: X64_0x1E_c0000005_R_ksecdd!KsecProcessSecurityContext+293

 

CPUID: "Intel® Core i5 CPU 650 @ 3.20GHz"

 

MaxSpeed: 3200

 

CurrentSpeed: 3191

 

BIOS Version P01-A3

 

BIOS Release Date 05/17/2010

 

Manufacturer Acer

 

Product Name Aspire M3910

 

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

Actions Taken so far:Network related drivers Realtek PCIe GBE Family Controller Name & Realtek RTL8190 802.11n Wireless LAN (Mini-)PCI NIC. Removed,then scanned PC for for hardware devices....items reinstalled drivers updated........still getting BSOD when attempting to upload attachments or files!!!!

 

Another item within network besides Realtec was an item termed Microsoft Virtual WiFi Miniport adaptor

I didnt touch this and attempts to update driver were met with red line warnings from Windows??

On visiting Microsoft site to see what item was I noted many people are having problems with this item????

[KenB]

Hi

From your Mini-Dump file the problem seems to be with ....ksecdd.sys

 

This is a Kernal Security File and is an integral part of MS System

 

Uninstall the Canon Drivers.

Do not re-install yet.

Try the attachment / uploading again.

 

If you are still getting the error .. do a System Restore to a date just prior to your problem starting.

Start > type in System Restore.

There is a box to check for dates older than 5 days.

 

We will run a scan on the System Files if this doesn't resolve it.

[caskin]

Hi

From your Mini-Dump file the problem seems to be with ....ksecdd.sys

 

This is a Kernal Security File and is an integral part of MS System

 

Uninstall the Canon Drivers.

Do not re-install yet.

Try the attachment / uploading again.

 

If you are still getting the error .. do a System Restore to a date just prior to your problem starting.

Start > type in System Restore.

There is a box to check for dates older than 5 days.

 

We will run a scan on the System Files if this doesn't resolve it.

 

Hi KenB First thing I did was system restore..no improvenment.

 

Also removed all MP drivers (Printer MP499)also removed printer.Attempted attachment and file upload.Did NOT get BSOD but PC instantly shut down this time to black screen with F1 set up and F12..Pc restarted quite easily from "Start windows normally" or enter "safe mode" screen.

 

Reinstalled printer andd printer software updated printer drivers...instantly back to BSOD on attempting attachments etc...

 

Apologies should have included that with "actions taken".....if you can help me with this one it would be greatly appreciated as its got to the point now where it is doig my head in.....Thanks

[KenB]

Download Revo Uninstaller from here:

click here

Scroll down a little - you want the free version.

 

Install and run it.

Locate the Canon Drivers (if they show) and uninstall using the default options.

 

Failing that un-install the Canon drivers from device manager.

 

==============

 

Start > type in .....cmd ...........right click on the cmd.exe that shows top left > Run as Administrator

At the prompt type :

sfc /scannow

 

There is a space after sfc.

This will scan the system files and attempt to make corrections if errors are found.

 

You can run this a couple of times as it sometimes picks up errors on the second scan that it missed on the first.

[caskin]

Download Revo Uninstaller from here:

click here

Scroll down a little - you want the free version.

 

Install and run it.

Locate the Canon Drivers (if they show) and uninstall using the default options.

 

Failing that un-install the Canon drivers from device manager.

 

==============

 

Start > type in .....cmd ...........right click on the cmd.exe that shows top left > Run as Administrator

At the prompt type :

sfc /scannow

 

There is a space after sfc.

This will scan the system files and attempt to make corrections if errors are found.

 

You can run this a couple of times as it sometimes picks up errors on the second scan that it missed on the first.

 

Hi KenB..Have free revo uninstaller installed....unable to find any drivers present in Revo,only associated software,such photo print etc?

 

Was also Unable to find printer or drivers in device manager?????

 

 

Eventually did a search for "MP drivers "which came up and deleted from there?

 

Deleted printer from printers and devices?

 

 

Since then as stated I have reinstalled printer and updated printer with no improvement.

 

Before I go any further with CMD can you advise me if I have gone about it the correct way,as this is a bit out of my league??

 

If not would you be good enough to give schoolboy instructions for removing drivers from device manager as well as printer..as obviously to complete your advice I need to know I have done the removal correctly(which still needs to be done)..thank you

[caskin]

Have carried sfc/scanow...outcome was no integrity violations

[KenB]

Since then as stated I have reinstalled printer and updated printer with no improvement.

 

I wanted to try the system with no printer drivers installed to see if they were causing the problem.

 

instructions for removing drivers

Sorry I don't know what I was thinking before - Printers don't show in Device Manager :mad:

 

Start > Control Panel > Programs and Features

It should be listed there.

Click on it to remove.

 

Try the system with this driver removed.

[caskin]

I wanted to try the system with no printer drivers installed to see if they were causing the problem.

 

 

Sorry I don't know what I was thinking before - Printers don't show in Device Manager :mad:

 

Start > Control Panel > Programs and Features

It should be listed there.

Click on it to remove.

 

Try the system with this driver removed.

 

Hi Ken..Did reply to your last advice but reply does not appear to ahve been recognsed

 

 

I have removed all drivers,plus hardware,carried out scan as requested,same result came back no problems.

 

However since doing that things have become worse.....I am having to send this in safe mode as PC stabilses then goes into BSOD crash without any reason or action on my part,then restarts a few minutes later quire normally again with no action on my part,only to crash again and restart the sequence...HELP please>

 

Or would you rather leave until tomorrow as we have been at this all day and I am very close to do a factory reset recovery!!

[KenB]

Or would you rather leave until tomorrow

I am quite happy to continue - if you are ?

 

You can boot up in Safe Mode and it is stable - no errors - no restarts - no crashes ?

Please confirm.

 

If this is the case it could either be a service or more likely a driver conflict.

 

Please confirm and we can take it from here.

 

Also confirm that it is Win 7 that you have.

 

==============

 

Please post the latest Mini-dump file.

[caskin]

Safe mode not a problem..system is win 7 64 bit

[KenB]

Start > type in ....devmgmt.msc .....ENTER

 

Click the + next to the devices ( start at the top )

Make a note of the device for any yellow exclamation marks that show > right click on the offending device > Disable

 

Do this for all entries. ( disable only yellow exclamation marks )

 

If there are any yellow exclamation marks .....after you disable them ......re-boot the machine in Normal mode.

 

1. Let me know if any yellow exclamation marks ( specific device )

 

2. Let me know if the system is stable in Normal mode.

 

==============

 

Check back regularly ..........I will stay on-line even though you can't see me showing a green on-line button :)

 

Please post the latest Mini-dump file.

[caskin]

No yellow warnings of any item.

System normal at moment.

ken,Im tired can we pick this up tomorrow,hope you dont mind,can you sugest a time?

[KenB]

can you sugest a time?

I usually check in regularly from 10 AM :)

[caskin]

Good Afternoon KenB....Im back in the chair again....as stated system now worse since removal of all printer software,and printer.Prior to removal PC was stable as long as I stayed away from attachments or file uploads,but now after 3 minutess PC crashes with BSOD to black screen with F1 and F12,if restarted normally again without any intervention from me it will crash after 3 minutes,only way to operate is as now in safe mode!!

 

Very tempted to carry out manufacturers recovery back to factory settings,but if I do that will installing this canon printer cause problem all over again?

 

Have always used Canon printers,just do not understand why this one has messed up a perfectly runnign PC??

Edited January 29, 2013 by caskin

[KenB]

Hi

Very tempted to carry out manufacturers recovery back to factory settings

This should be a last resort :)

 

will installing this canon printer cause problem all over again?

If you are installing the correct driver it shouldn't.

Your system is 64bit - did you install the 64 bit driver ?

 

If you use F8 again ....

There should be an option "Repair your Computer"

Have you tried this?

 

Again - I will be online - even if my on-line status doesn't show green :)

[caskin]

Hi KenB...There was only one disc with the printer no option to chose 32 or 64 bit,but did go to Canon site and download updated driver for win7 64 bit so that should have taken care of it??

 

Yes have run all the inbuilt repair programmes,unfortunately many of them state repair if necessary not possible in "Safe Mode" which makes life difficut as unable to run in normal mode for longer than 3 minutes...this as I said began the minute I removed all printer software/drivers/hardware.

 

Totally agree starting from scratch shoud be last option have had to do it in the past on Me and XP and it was a real pain in the harddrive!!

 

If its of any help,besides in built recovery back to manufacturers setting,I also have 3 recovery discs plus one containing all Apps and drivers....have no idea how to use it,but would it help if certain drivers were reinstalled....such as chipset??

Edited January 29, 2013 by caskin

[KenB]

drivers were reinstalled....such as chipset??

What does it say on the disk with "Apps and Drivers" ?

 

I am going to check out the next bit on my win 7 machine ( on Win 8 at the moment )

Will be back soon :)

[caskin]

On the disc itself ,it just states Apps and drivers for Acer,its one you make up on the inital power up of the pC along with 3 recovery discs.

 

On placing it in PC and opening it contains all manner of drivers,chipset,realtek etc...

[KenB]

Hi - sorry for the delay ....... I had a problem after I messed with Services .....so will avoid that :)

 

Try this ...

Boot up > Start > type in ....msconfig ....ENTER

Put a check next to Diagnostic Startup > OK

 

This will load essential drivers and services ...... but more than Safe Mode.

 

You will need a re-start.

 

Is the system stable if you boot up Normally?

[caskin]

Hi Ken I am about to do as you request.PC will start normally but is NOT stable..shuts down within 2/3 minutes ,I can then start in safe mode or normal mode,but in normal once again after 2 mins it shuts down,so is now worse then when first reported....I could do with getting it stable before I worry about printer?

 

But Im off now to carry out your advice

[caskin]

Hi - sorry for the delay ....... I had a problem after I messed with Services .....so will avoid that :)

 

Try this ...

Boot up > Start > type in ....msconfig ....ENTER

Put a check next to Diagnostic Startup > OK

 

Hi Ken Right on doing as you requested I had no internet connection so could not get back to you???

 

Attempted a restart in the hope of going back into safe mode,but PC started normally and stabilsed??

 

On checking via msconfig I found PC was now in selective start up??

 

Do not understand any of this (how could pC put itself into selective mode?),but PC is stable in normal mode.although many of the operations will not work such as files back up (thought I would do that in case I have to go through recovery...but not working??)

 

But at least you have me slightly normal!!!! (my wife woud not necessarily agree with that!!!JOke)

[KenB]

I had no internet connection so could not get back to you???

If this was a wireless connection you probably wouldn't have a connection.

 

On checking via msconfig I found PC was now in selective start up??

That happened with me too ??

 

although many of the operations will not work

This is not good

If you have not put the msconfig setting back to Normal Startup by putting a check in the box and clicking OK your machine is still in diagnostic startup.

This may explain why some of the features are not working.

 

If you are in Normal Mode and stable ( ish ) .......

 

Try running sfc /scannow again.

 

We are getting close to a re-install :(

[caskin]

Hi Ken about to do scan...Have managed in selective mode to back up files...the only major problem is antivirus will not load,even though I tick it in selective start and services ,its dropped immediately on restart,even a download of my anti virus AVAST would not operate in selective mode.

So although PC is stable in selective I have no antivirus,,,,right will do scan and get back cheers

[KenB]

I added a bit to my last post before you posted - don't know if you saw it. ??

re putting Normal Mode back in msconfig

[caskin]

Sorry Ken didint see that,I am in selctive mode at the moment as in diagnostic I had no interent connection.....So went into selective ,Ive just done scan in selctive with no problems.I will now attempt via msconfig to start in normall but I reckon it will crash within minutes..anyway here goes..Oh and by the way thanks for sticking with me.