SONY VAIO S Series SVS1312J3EW blank screen issues

[Rupe258]

Hi, I recently got a Sony vaio laptop for my birthday and I am having some real issues with it. I turned it on the other day and it came up with a blue screen saying it needs restarting so I restarted it, after restarting it came up with a message on a black screen saying that it is repairing which could take up to an hour. When I came back to it after an hour it was on and there is a mouse on the screen which moves but no picture comes up on the screen. When I restart it it comes up with the vaio loading screen then goes blank again with the mouse. I have no idea how to fix this being a beginner with this kind of technology so any advice would be welcomed. Thanks. Rupert

[Plastic Nev]

Hi Rupert and welcome to Extreme Tech Support - Free PC Help.

 

I am not sure if any differences with Windows 8 to my Windows 7 regarding this, but it should I think be similar.

Lets see if we can get this computer into the advanced boot options screen, sometimes called "Safe Mode".

Restart the computer and start tapping the F8 key on the Keyboard.

Hopefully you should see This screen.

Using the up and down keys to move the highlight, select first the "Repair your computer" as in this screen shot, and hit the enter key. See how that goes first if you can get there.

 

Nev.

 

http://i7.photobucket.com/albums/y282/plasticpig/Safemodefirstscreen.jpg

[KenB]

Hi and welcome to ExTS

 

I recently got a Sony vaio laptop

This is probably covered by a warranty.

Simplest thing may be to give the seller a ring and talk it through with them.

 

You may need to provide proof of purchase.