[Solved] laptop shutting down fm13

[umbungo]

Hi there iv been looking around for a solution to this problem for a while on forums and not finding any solution.

 

So im using a laptop and i bought fm13 (football manager) when it came out and it worked fine on my laptop i could play it all night long. Over the christmas holidays i took my laptop to a shop to have it cleaned as i could tell there was dust accumulating and it was getting really hot while i was using it. i would have opened it up and cleaned the dust out myself but it was too complicated to open up the back. When i got the laptop back it was much improved and it doesnt heat up at all now i can hardly feel the heat at all and before i could literally feel it burning hot. However now whenever i play fm13 after fifteen minutes my computer just shuts down unannounced and its just not hot at all. i can play other games on my computer for hours and have videos and browsers open the whole time but this is so odd because i used to be able to play fm13 on this laptop when it was full of dust for hours.

 

Does anyone know what is going on here?????

[Vr5fx]

Hi, Umbungo

 

I'm a gamer and I used to use a laptop for this purpose.

A laptop getting "red hot" while gaming is a good sign, it means that the heat-sinks (+heat-pipes in a laptop) are conducting heat away from the chips.

Laptops get hot because both the CPU and GPU (usually) share the same cooling system, meaning more heat over a small area.

If you consider, you will be using all components of the laptop on near full load with FM13.

 

Your laptop may be shutting down due to the heat not transferring properly, so it saves itself by turning off.

 

I would take a guess that when you took your laptop in to be cleaned they didn't do a good job. If you can't feel much heat while playing FM13 (unlike what you used to) then they may have used cheap materials to re-apply the heat-sinks.

 

What I want you to do is monitor your temperatures, download Speccy http://www.piriform.com/speccy/download/standard

Close down all applications and install it. Once installed open it and leave it open for about 5 minutes (we want idle temperatures)

Please copy and paste the "summary" screen.

 

Then try playing FM13 (with Speccy open) and alt-tab out every few minutes to see what the temperatures are.

 

-Vr

[umbungo]

idle summary

 

Operating System

Microsoft Windows 7 Home Premium 64-bit SP1

CPU

Intel Core i5 2410M @ 2.30GHz 57 °C

Sandy Bridge 32nm Technology

RAM

6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard

SAMSUNG ELECTRONICS CO., LTD. RF511/RF411/RF711 (CPU 1) 55 °C

Graphics

Generic PnP Monitor (1360x768@60Hz)

1024MB GeForce GT 540M (Samsung) 34 °C

Hard Drives

596GB SAMSUNG HM641JI (SATA) 26 °C

Optical Drives

Optiarc DVD RW AD-7717H

DTSOFT Virtual CdRom Device

Audio

Realtek High Definition Audio

[umbungo]

Ok so while im playing the game goes through periods of loading and processing data . the temp stays around 70's ocasional 80 spike but when it goes to process the information we're talkin 100% on the cpu usage on task manager and into the 90's on the processor and the motherboard temps il try adding a summary copy to this but thought id post this info aswell. Btw cheers for helping.

[umbungo]

Operating System

Microsoft Windows 7 Home Premium 64-bit SP1

CPU

Intel Core i5 2410M @ 2.30GHz 96 °C

Sandy Bridge 32nm Technology

RAM

6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard

SAMSUNG ELECTRONICS CO., LTD. RF511/RF411/RF711 (CPU 1) 96 °C

Graphics

Generic PnP Monitor (1360x768@60Hz)

1024MB GeForce GT 540M (Samsung) 53 °C

Hard Drives

596GB SAMSUNG HM641JI (SATA) 27 °C

Optical Drives

Optiarc DVD RW AD-7717H

DTSOFT Virtual CdRom Device

Audio

Realtek High Definition Audio

[Vr5fx]

Thank you for the reply. I advise you not to game until the issue is resolved, your system is running far too hot. I'm working at the moment. I will pick this back up later. Could you post your make and model of laptop. -Vr

[umbungo]

its a samsung rf511 think the rest of the specs are on the posts before if u need anything else just ask wat do u think im gonna need to do about this ???

[Vr5fx]

That is quite a swish laptop.

 

Did the problem occur straight after the laptop being returned from the shop?

While the laptop is idle on a fresh boot could you tell us the CPU usage %, the idle temperature on your CPU is quite high.

 

The problem is heat, the CPU can't transfer the heat quick enough away, so the laptop will shut down to "save oneself"

 

The shop you went to might have done a poor job (I'm not intending to point fingers), or there are programs running in the back-ground that is causing the CPU to run at a higher percentage.

[umbungo]

well before i took the computer in it never overheated i only took it in because i thought theres gotta be a lot of dust accumulated and its gonna overheat at some point. i think il phone the people up and ask them if they might have made an error but i think il use a different place to fix this. so annoying that i was trying to prevent something happening and they seem to have caused it to happen

[Vr5fx]

Before you do that, can you tell us the idle CPU %, on a fresh boot. That way it may tell us if there are programs running in the background that may be causing the issue.

 

-Vr

[umbungo]

Operating System

Microsoft Windows 7 Home Premium 64-bit SP1

CPU

Intel Core i5 2410M @ 2.30GHz 51 °C

Sandy Bridge 32nm Technology

RAM

6.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)

Motherboard

SAMSUNG ELECTRONICS CO., LTD. RF511/RF411/RF711 (CPU 1) 47 °C

Graphics

Generic PnP Monitor (1360x768@60Hz)

1024MB GeForce GT 540M (Samsung) 29 °C

Hard Drives

596GB SAMSUNG HM641JI (SATA) 23 °C

Optical Drives

Optiarc DVD RW AD-7717H

DTSOFT Virtual CdRom Device

 

 

 

 

Thats it just turned on this morning first thing.

[umbungo]

idle cpu usage on fresh boot is like 3% and even atm i have a browser adobe reader and a game open its at like 7% max then when playing ganme its at 40% max

[KenB]

Ok so while im playing the game .......the temp stays around 70's ocasional 80 spike but when it goes to process the information we're talkin 100% on the cpu usage on task manager and into the 90's on the processor and the motherboard temps ....

I have to agree with Vr5fx - this looks like an over-heating problem.

 

90 deg C on a Processor and m/board is getting pretty hot.

 

I have just had a friends laptop in and it is doing exactly the same - shut down ....no warning.

This is due to temperature too.

 

==============

Is it ONLY this game that causes this problem ?

 

==============

Run "Can you Run it ?" and let us know what it says.

click here

 

I have just looked up System Requirements for F-M 2013

There is nothing too taxing here

 

i5 Processor = fine

6 GB RAM = more than enough

 

Found this re. your GeForce GT 540M

Call of Duty: Black Ops and StarCraft 2 ran fluently in high details and 1360x768. More gaming benchmarks can be found below. Demanding games released in 2011 like Anno 2070 or Skyrim will only run fluent in low to medium detail settings.

See what my link suggests.

[umbungo]

solution

 

hey guys cheers for all the help u have provided . i called another repair shop today and took the laptop down for them to check. Turns out the people who originally said they had cleaned the computer had taken off the thermal paste and not replaced it properly putting for too small an amount on this was what was making the processor overheat. so problem solved they redid the clean and i'm running at a max temp of like 61 now so thanks again hope this feed helps others in the future.

[KenB]

Thanks for the feedback.

 

If you put the laptop in to have it cleaned the guys should not have touched the CPU.

I wonder if it was just coincidence ?

 

Anyway - you are up and running again which is the important thing :)

[Vr5fx]

Glad to hear that the problem is solved.

 

-Vr

[Plastic Nev]

That is a good result and a quick turn round of the job from those people. A couple of hours at most as you posted in the morning before taking it in, and reported all was well again by 4-45PM. You know where to go or recommend next time and it isn't the first shop you went to.

Thanks for letting us know.

 

Nev.