black screen

[fraser]

i have an acer aspire 6530g running on windows7 when i try to play a game the game starts then my screen goes black the computer is still on but i cant do anything as the screen turns completely black,this doesnt happen if i watch a movie on dvd or online only when i try to play a game anyone have any clues

thanks

[KenB]

Hi and welcome to ExTS

 

Check the RAM by doing the following:

 

click here

How much RAM do you have ?

 

You could also take 1 module out and try running off the other.

Swap the modules over if the first module produces the black screen.

 

Switch off - unplug the mains and take the battery out first.

[fraser]

hi thanks ill give that a go RAM is 4.00 gb

[KenB]

Let us know the results :)

[fraser]

well the memory diagnostic came back no problems detected ill try taking one of the modules out now

[fraser]

turns out its the gpu i started up in safe mode and started the game no black screen but a message popped up saying the graphics card cant handle it basicly now thinking back this didnt happen till i downloaded updates for the particular game so it handled it before but cant after the updates..ill look at hooking up an external graphics card

[KenB]

Take a look here:

 

click here

 

See what it says :)