Gadgie Posted March 1, 2013 Posted March 1, 2013 Hi I have been having a few problems with my computer and , was considering restoring to factory settings, is there anything I should be made aware of beforehand? And do I need a disc to do this, I can't remember if I got one when I bought my laptop and if I did get one not sure if I can find it, would that be a problem? Cheers Quote
Plastic Nev Posted March 1, 2013 Posted March 1, 2013 Hi, there are nowadays quite few different means of resetting any computer back to Factory settings. Some computers come with disks, some with what is known as the restore partition and others with a partition that you are supposed to transfer to disk after setting the computer up. To help we need to know which system is used on your computer, so please tell us the make and model of your laptop, then we can find out and advise further. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Gadgie Posted March 1, 2013 Author Posted March 1, 2013 Hi, there are nowadays quite few different means of resetting any computer back to Factory settings. Some computers come with disks, some with what is known as the restore partition and others with a partition that you are supposed to transfer to disk after setting the computer up. To help we need to know which system is used on your computer, so please tell us the make and model of your laptop, then we can find out and advise further. Nev. Hi Nev, I have a compaq Presario CQ61 running on windows 7, I bought it over 2 years ago, do you need any further info? Many thanks Quote
Plastic Nev Posted March 1, 2013 Posted March 1, 2013 Hi, have a look at this= http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3938633&prodTypeId=321957&objectID=c02638587 or this= Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
KenB Posted March 2, 2013 Posted March 2, 2013 If you have any problems there is always an option to download a legal version of Win 7 click here Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Gadgie Posted March 2, 2013 Author Posted March 2, 2013 Hi, have a look at this= http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3938633&prodTypeId=321957&objectID=c02638587 or this= Nev. Hi Nev, thanks very much, just checked and my 3 options are: 1.Microsoft system restore 2. System recovery 3. Minimised image recovery I want to do factory reset but don't have that option, what would be best for returning to as it was at purchase? Many thanks Quote
Gadgie Posted March 2, 2013 Author Posted March 2, 2013 (edited) Hi Nev, thanks very much, just checked and my 3 options are: 1.Microsoft system restore 2. System recovery 3. Minimised image recovery I want to do factory reset but don't have that option, what would be best for returning to as it was at purchase? Many thanks Hi Just worked it out so have started the reset, can I ask if there are any viruses or malware would they all be removed? Many thanks Edited March 2, 2013 by Gadgie Quote
Plastic Nev Posted March 2, 2013 Posted March 2, 2013 Hi, I am surprised there is no factory reset, unless you have now found it. If so then yes all virus and other malware will be removed. From reading the HP advice, if you have chosen System recovery, and you have no other partitions with data on them, this also should remove virus and malware, as once again it fully reformats the (C: ) drive. Not too sure about the Minimised Image recovery, but it does state you will be asked if partitions are required to be removed, removing them will hopefully get rid of virus as well. Is malware the reason for doing this, or were there other problems? If malware and virus was all, our security and virus removal guys could have helped. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Gadgie Posted March 3, 2013 Author Posted March 3, 2013 Hi, decided on factory reset as computer was slow and kept getting error messages on boot up. Also had removed a couple of viruses recently and had downloaded a lot of rubbish over the last couple of years so decided I wanted to start from scratch, might come back to you with a couple of questions, but thanks for your help in the meantime. Cheers Quote
Plastic Nev Posted March 3, 2013 Posted March 3, 2013 Hi thanks for letting us know all is OK now, and glad we could help. Sometimes a clear out and start from scratch is the quickest way out of multiple problems. If a couple of years old, there is just all the updates and service pack 1 to get back and all should be OK from there. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Gadgie Posted March 3, 2013 Author Posted March 3, 2013 Cheers Nev, yes everything seems fine now and is running very fast and smooth. Did loads of updates, about 150 essential ones but what is service pack 1?, would that be included within the critical updates that I did? Cheers Quote
Plastic Nev Posted March 3, 2013 Posted March 3, 2013 Hi, Service pack one may be there already as it came out somewhere around the time you bought the laptop. Otherwise it should come as one of the update downloads. To check if it is there, go to control panel > System and Security > System. It should say on that page if service pack 1 is there or not. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Gadgie Posted March 3, 2013 Author Posted March 3, 2013 Hi Nev, had a look and don't see any mention of it, what should I do? Cheers Quote
Gadgie Posted March 3, 2013 Author Posted March 3, 2013 Hi Nev, just noticed that it was sitting in updates waiting to be downloaded, must have appeared after my last set of updates, many thanks Quote
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