Laptop display suddenly shut itself off when playing videos (STOP 0x00000116)

[aemi]

Hi,

I have a sony vaio laptop YB2M1E (11'6) approx. one and a half year. About a month ago the display began to shut itself off when playing videos in the TV archive of a Czech channel and it happened to me when playing videos on youtube too. The display suddenly turns off and a blue screen appears and then the computer restarts itself.

 

it is saying:

 

- STOP: 0x00000116 (0x878CB008, 0x94F0B15E, 0x00000000, 0x00000002)

 

I've tried everything possible in Vaio Care program (maintenance, etc.), but I do not know what to do to get rid of it .. thanks for any advice.

[KenB]

Hi and welcome to ExTS :)

 

Start > type in .....devmgmt.msc ...... ENTER

Click the > next to Display Adapters

Right click on the device ( Radeon 6310 ? ) > Update Drivers

 

Let Windows do this automatically.

[aemi]

Thank you for advice, I tried it but it said: it's the latest version 6320..and no update possibility...

[KenB]

Hi

According to the Sony site your machine should have

AMD Radeon™ HD 6310 Graphics

There are 3 options /g /p /s for your machine and all 3 quote the same.

See here

 

click here

[aemi]

I found: AMD Radeon™ HD 6320 Graphics for my laptop type..however still dont know what to do with my problem :/

[KenB]

I found: AMD Radeon™ HD 6320 Graphics for my laptop type

??

I looked at all 3 and they all recorded 6310.

 

 

Try going back to device manager > click on Display Adapters > right click on the device > uninstall

Restart the computer

Windows should find "New Hardware" and re-install the drivers again.