[Solved] Broadband Speed Slow

[scobe]

Just done a broadband speed check on my old Dell Dimension PC. As my internet seems to have slowed to a crawl for a while now.

The result was surprising...........0.5MB/s

 

Asked my son to try the same test on his ipod touch ,came out at nearly 5.0MB/s

 

My PC has a direct link to my router, whilst my son was obviously wireless.

 

Anyone have any ideas of what the problem could be? It used to work fine!

[Plastic Nev]

Hi, first thing to come to mind is the cable, have you tried changing that?

 

Nev.

[scobe]

Hi Mate,

 

I tried a new cable & made no difference.

[KenB]

Hi

 

Does your PC have wireless capability ?

If so - what speed do you get using that ?

 

Are you running 2 firewalls at once ?

 

Are you running 2 AVs at once ?

[scobe]

Hi

 

Not that I know!

 

Turned off microsoft firewall & download speed has gone up to over 2MB/s

Still not the 5MB/s my son can get!

 

 

I am also running Microsoft security essentials.

 

As far as I know that is all that's loaded on my PC.

[scobe]

It is better watching streamed vid or listening to music on the net. But regularly stops as my play rate catches up with the download rate & stops, almost like it goes to sleep/forgets what it's doing, if that makes sense? Then eventually it will start again. Damn frustrating!

[scobe]

I dunno! seems like there is something blocking the internet on my PC?

[KenB]

Hi - sorry for taking so long to get back to you.

 

Download MBAM from here:

click here

 

You want the FREE version. You will get re-directed to a Mirror Site ....this is OK.

Install > update it > run

It will produce a log in Notepad.

Copy this and post it here please.

[scobe]

Hi Ken

 

Should I have done a full scan?

 

Malwarebytes Anti-Malware 1.75.0.1300www.malwarebytes.org

 

 

Database version: v2013.05.13.03

 

 

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

Owner :: JOSH [administrator]

 

 

13/05/2013 13:38:01

mbam-log-2013-05-13 (13-38-01).txt

 

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 226289

Time elapsed: 6 minute(s), 20 second(s)

 

 

Memory Processes Detected: 0

(No malicious items detected)

 

 

Memory Modules Detected: 0

(No malicious items detected)

 

 

Registry Keys Detected: 0

(No malicious items detected)

 

 

Registry Values Detected: 0

(No malicious items detected)

 

 

Registry Data Items Detected: 0

(No malicious items detected)

 

 

Folders Detected: 0

(No malicious items detected)

 

 

Files Detected: 1

C:\Documents and Settings\Owner\My Documents\Downloads\PDFReaderSetup.exe (Adware.Agent) -> Quarantined and deleted successfully.

 

 

(end)

[scobe]

A few things to add.............

 

It took approx 45 minutes to download Malware

Windows XP works fine

Sometimes when I try to load pages or log in (particularly if I have been on one site for a long time) it's as if my PC forgets what it's been asked to do. I have to close my browser & re-open for it work properly.

[KenB]

It took approx 45 minutes to download Malware

This could be due to the poor connection speed - it should not have taken anywhere near that long.

 

I don't think it is worth getting one of our security experts in at this stage - based on your MBAM log.

 

Can you disable the firewall again and also open Essentials and take "Real Time Scanning" off.

 

Try the connection again.

 

Remember to enable both again.

 

==========

 

If you are using Internet Explorer click on Tools > Manage Add Ons

Disable all Add-Ons

You can do this by clicking on the individual Add-On .....there should be a box to "Disable"

 

============

 

Do you get the same slow connection speed if you use a different browser ?

 

============

 

Have you tried a different connection port on the router ?

 

============

 

Do you have another computer that you can connect via cable to the router ?

This would let us know if it was your machine specifically or a router problem.

[scobe]

Hi Ken

 

1. I disabled both firewall & security essentials which made no difference.

 

2. I have tried with 3 different browsers, Internet Explorer, Google Chrome & Firefox. All have the same problem.

 

3. I have tried to set up a wireless connection, but cannot get connected. There is a connection there, but all I get is acquiring network address over & over, which it cannot do. (using a netgear wireless usb adapter)

 

4. I tried the other three connection ports on my router, but they didn't seem to work at all. Do I need to re-configure a connection for the other ports? Or should they just work automatically?

 

It can't be the wireless part of the router as My wife's, daughters & sons laptops all work fine.

 

So I am presuming there must be a fault on my PC?

 

What would I need to look at?

Edited May 14, 2013 by scobe

[KenB]

as My wife's, daughters & sons laptops all work fine.

Do me a favour please - try one of them with a wired connection and let me know what the connection speed is like.

 

Do I need to re-configure a connection for the other ports? Or should they just work automatically?

They should just work.

 

Let me know what the speed is like on a different computer ( wired ).

[scobe]

Hi Ken

 

Your help is much appreciated.

 

Did two cable speed checks & two wireless speed checks on the wife's laptop.

 

Cable checks.....

1. 2.79 MB/s

2. 1.60 MB/s

 

Wireless checks..

1. 5.79 MB/s

2. 5.60 MB/s

 

I think you have found the problem mate!

Surely the wired check should be better than the wireless?

 

I do have a new router at hand, but I would need help setting it up as I don't think they are plug & play?

 

Steve

Edited May 14, 2013 by scobe

[KenB]

Hi,

 

Surely the wired check should be better than the wireless?

It shouldn't be any worse - and if anything a bit better.

 

Looks like the router is at fault as you so rightly suggest.

 

I do have a new router at hand

What is the make and model number of this please?

 

I am off out in about 30 mins - will need to pick this up tomorrow.

[scobe]

It's a Netgear N300 wireless ADSL2+ Work & Play Edited May 14, 2013 by scobe

[KenB]

Hi

 

If you are going to give that a try the manual for it is here:

click here

 

It should have come with a CD.

If you have this then the set-up should be no problem - there is a "wizard" that will guide you through.

[scobe]

Yep! That's cured it...........average 6.5 + MB/s download speed with ethernet connection.

 

Was easy to set up once I'd found out the username & password for my broadband.

 

Thanks so much for your help Ken.

 

Once again top site!

 

Steve

[KenB]

Hi Steve

 

Yep! That's cured it.

That is good to hear.

 

Thanks so much for your help

You are very welcome :)