[Solved] Ad Problems and memory problem.

[Quirkie]

Ok, here it is

 

 

 

All processes killed

========== OTL ==========

========== FILES ==========

< ipconfig /flushdns /c >

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\DOCUME~1\DEBORA~1\Desktop\cmd.bat deleted successfully.

C:\DOCUME~1\DEBORA~1\Desktop\cmd.txt deleted successfully.

========== COMMANDS ==========

 

[EMPTYTEMP]

 

User: All Users

 

User: deborah dickerson

->Temp folder emptied: 400255386 bytes

->Temporary Internet Files folder emptied: 88121094 bytes

->Java cache emptied: 14553063 bytes

->Flash cache emptied: 4997 bytes

 

User: Default User

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 32902 bytes

->Flash cache emptied: 2836 bytes

 

User: LocalService

->Temp folder emptied: 66284 bytes

->Temporary Internet Files folder emptied: 65938 bytes

->Google Chrome cache emptied: 6038942 bytes

 

User: NetworkService

->Temp folder emptied: 0 bytes

->Temporary Internet Files folder emptied: 612370 bytes

 

User: Owner

 

%systemdrive% .tmp files removed: 0 bytes

%systemroot% .tmp files removed: 1480766 bytes

%systemroot%\System32 .tmp files removed: 2577 bytes

%systemroot%\System32\dllcache .tmp files removed: 0 bytes

%systemroot%\System32\drivers .tmp files removed: 0 bytes

Windows Temp folder emptied: 153775281 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temp folder emptied: 379096616 bytes

%systemroot%\system32\config\systemprofile\Local Settings\Temporary Internet Files folder emptied: 34318 bytes

RecycleBin emptied: 1890690 bytes

 

Total Files Cleaned = 998.00 mb

 

C:\WINDOWS\System32\drivers\etc\Hosts moved successfully.

HOSTS file reset successfully

 

OTL by OldTimer - Version 3.2.69.0 log created on 05272013_120935

Files\Folders moved on Reboot...

File move failed. C:\WINDOWS\temp\_avast_\Webshlock.txt scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

[Starbuck]

Hi Quirkie

 

Yes, that's what i wanted to see. :)

Is the system still running fine?

Any problems at all?

[Quirkie]

Hi Starbuck,

 

Yes, my system is running good.

 

If I have anymore problems with this laptop or the desk top I will let you know

 

Thank you for all your help:)

Quirkie.

[Quirkie]

I do have a little problem. I have two things on my desktop that I wanted to delete but it comes up with a message,

 

"cannot delete file. cannot read from the file or disk"

 

What is wrong and how can I delete them?

 

Thanks

Quirkie

[Starbuck]

I have two things on my desktop that I wanted to delete

What are the files called?

Would they be Desktop.ini files by any chance?

[Quirkie]

One of them is in called Abba and the other is OTL. I had two OTL's on there. Not sure how it happened.

How do you check Desktop.ini?

 

Quirkie

Edited May 28, 2013 by Quirkie

[Starbuck]

Hi Quirkie

 

One of them is in called Abba and the other is OTL.

No idea what the Abba file is.

Is it a file or a folder?

If it's a folder is there anything inside when you open it?

 

The OTL one is nothing to worry about, we'll clear that when we run the final steps.

 

How do you check Desktop.ini?

Sometimes you will see Desktop.ini files appear when 'Hidden Files' are set to be shown.

They will have Desktop.ini written under them.

 

Once we know what this Abba file/folder is, we will finish off the cleaning process.

[Quirkie]

The Abba is a folder and it's empty.

This was on the computer when I got this laptop from a friend a couple of weeks ago.

 

Quirkie

[Starbuck]

Hi Quirkie

 

The Abba is a folder and it's empty.

and is this the folder that is giving the following message when you try to delete it?

"cannot delete file. cannot read from the file or disk"

 

It may be that the folder was incorrectly named.... as far as Windows is concerned.

Have you tried to rename the folder?

Right click on the folder and select rename....

Try this and see if it works.

If not...

Right click the folder and select properties.

Let me know the full address/location of the folder and the Folder name as shown in the properties box.

 

Thanks

[Quirkie]

This is what I found. I opened up my documents and didn't see any abba in it

 

C:\Documents and Settings\deborah dickerson\Desktop

[Starbuck]

Could you not rename the folder?

How is abba spelt..... Any capitals?.... any characters after the word abba? ..... is there a full stop etc?

I need the correct spelling, then we can try and remove it using command prompt.

[Quirkie]

I could rename it but still could not delete it.

The first letter is capital. Abba.When I open up the folder it says More Abba Gold. It's empty

 

Quirkie

[Starbuck]

Hi Quirkie

 

Instead of using Command Prompt, we'll try OTL.

By using Otl we can add a wildcard after the word Abba just in case there's any characters we've missed.

 

Double click on OTL to run it.

Copy the lines in the codebox below. (make sure that :Otl is on the first line )

:otl

:Files
C:\Documents and Settings\deborah dickerson\Desktop\Abba*

• Return to OTL,
  
• right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.
   
  http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png
   
  
• Click the red Run Fix button.
   
  http://img.photobucket.com/albums/v708/starbuck50/runfixbutton.png
   
  
• OTL will reboot your system once the fix has completed.
  
• After the reboot, you may need to double click OTL to launch the program and retrieve the log.

 

Copy and paste the contents of the OTL log that comes up after the fix in your next reply.

 

if you lose the report, there will be a copy here:

C:\_OTL\MovedFiles

 

 

Note:

I haven't added the 'EmptyTemp' command, so if you have reinstalled MBAM..... the fix should still run without a problem.

[Quirkie]

========== OTL ==========

========== FILES ==========

Folder move failed. C:\Documents and Settings\deborah dickerson\Desktop\Abba\More Abba Gold scheduled to be moved on reboot.

Folder move failed. C:\Documents and Settings\deborah dickerson\Desktop\Abba scheduled to be moved on reboot.

 

OTL by OldTimer - Version 3.2.69.0 log created on 05302013_163342

Files\Folders moved on Reboot...

File\Folder C:\Documents and Settings\deborah dickerson\Desktop\Abba\More Abba Gold not found!

Folder move failed. C:\Documents and Settings\deborah dickerson\Desktop\Abba\More Abba Gold scheduled to be moved on reboot.

Folder move failed. C:\Documents and Settings\deborah dickerson\Desktop\Abba scheduled to be moved on reboot.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

[Starbuck]

and did OTL manage to remove it on a reboot?

[Quirkie]

No it didn't remove it. I still can't delete it. It still comes up with the same message.

 

Quirkie

[Starbuck]

It's odd that OTL reports:

File\Folder C:\Documents and Settings\deborah dickerson\Desktop\Abba\More Abba Gold not found!

But is actually there, but empty.

 

As this folder wasn't created by you, let's check and see if it was made a private folder or what the settings actually are.

 

Right click on the folder and select properties

Now click on the Sharing tab:

 

http://img.photobucket.com/albums/v708/starbuck50/prop_zps48c4ad13.png

 

Is there a tick against... Make this folder private?

 

When you acquired this system, did you not make your own account and start with a fresh desktop?

Are you using the same account to log in as the previous owner?

[Quirkie]

Ok, I checked the properties and nothing is checked.

When I got this laptop I went to user account and changed it to my name.

[Starbuck]

When I got this laptop I went to user account and changed it to my name.

Ar right, this may have something to do with it then.

The folder would have been created in a user account with one set of Admin permissions and now is trying to be removed from the basically the same account with a different set of Admin permissions.

It would have been better to log on to the old account when you received the system, set up a new Admin account in your name and then removed the old account using the new one.

This would have given you a fresh desktop and to start afresh with all new Admin permissions without any conflicts.

If i was you, i'd do that now.

Start >> Control Panel >> User Accounts.

Click Create a new account in the Pick a task list box.

Type the name that you want to use for the account, and then click Next.

Select the desired account type, (It must be Administrator) and then click Create Account.

Obviously add a strong password for this account.

 

Use the new account from now on.

Leave the old account on the system for a few days just to make sure everything is running ok.

After a few days, remove the old account using the new one.

 

Note:

All the programs on the system will still be available to you from the new account.

[Quirkie]

Ok, I created the new account. We'll see how things go

 

Thanks for all your help. It is much appreciated:D

Quirkie

[Quirkie]

Just wanted to tell you I deleted the other account. My laptop is running good.

 

Thanks again for your help:)

 

Quirkie

[Armageddon]

That's good to hear Quirkie I have marked the thread as solved