[Solved] Toshiba

[Gotalife]

Hi, just taken the battery out and rebooted again with the same message.

Regarding the battery, my daughter always used the computer using the mains

out of habit, so can not say how long it not been charging.

[KenB]

Did the restart four times using different speed tapping the F8 key, all resulted with the message BOOTMGR is missing.

With the battery out and - after you get this message above - unplug the mains.

Leave for 30 seconds then plug back in.

 

When you try to boot up again hopefully you will get an error message and options ........... Do You ?

 

============

We are going to have to take the hard drive out anyway to retrieve the data from it.

( We can also check it over on another machine )

 

I suggest that you get hold of one of these:

click here

It is a "caddy" or enclosure.

You can put your problem drive into it and attach it to the USB ports of a working computer to gain access to the drive.

This is a cheap one - but it works ( I have one )

 

NOTE - this is for SATA drives ONLY.

Older drives are IDE - different connections.

You would need to check the connections on your drive - if unsure click here

 

Once we have the drive connected to another machine - and it is recognised as a drive - we can take off it anything that is needed.

We can also run some tests to see if the drive is actually OK.

 

Let me know what you would like to do.

[Gotalife]

Battery out and waiting 30 seconds, made no difference.

 

 

I just notice when it tries to reboot with the Toshiba on screen, at the bottom it says “F2 for System Utilities and F12 for Boot Menu” is this of any help.

Rebooting and pressing either F2 or F12 opens up info? F2= "Phoenix Trusted Core Setup Utility, F12= Boot Menu"

Edited June 6, 2013 by Gotalife

[KenB]

Hi

 

The Boot Menu ( F12 ) will be giving you the option of booting from CDROM / USB etc

Is this correct ?

 

F2 should take you into the BIOS. ( Phoenix is a BIOS manufacturer )

 

If you start tapping F8 immediately you see this on screen you should get the Startup Options - before it gets to the Toshiba bar.

 

If you can't get this to run don't worry. It would have been helpful.

 

============

 

If you get this far down the post then there are 2 options open.

 

1. Get hold of a Hard Drive to USB Adapter ( previous post ) and we can try one or two things with it attached to another pc.

 

2. Bite the bullet and use the Recovery Disk that you have and re-install the Operating System

If you do this the system will be reinstalled exactly as it was when you first bought it.

All installed software will be gone.

All saved files will be gone.

 

Doing option 1 first lets us check out the drive condition. If we need to re-install then at least we know that the drive is good.

 

Let me know which way you want to go.

[Gotalife]

The Boot Menu gives 5 options HDD, FDD, CD/DVD, LAN, USB MEMORY.

In the F12, under security it showed HDD user password status: HDD password frozen,

not sure if that helps in any way.

 

 

Ref the F8 key, I also did the user’s manual method and turn on the computer whilst

holding down the F8 key, this did not work also.

 

 

I have my daughters files backup to “Clickfree” a usb hard drive with 750GB memory,

checking her backup on my computer shows photo, music, e-mail files, video, fav web sites

and others have been saved, total 18.5GB.

 

 

Apart from MSN, I don’t think she had any other software installed.

 

 

Hope this helps

[KenB]

Hi

 

You still have the two options ( external enclosure or re-install )

Probably best to try the Recovery Disk and re-install the Operating System.

 

You said earlier that you have a disk - simply pop this into the CDROM drive and switch on.

 

If it doesn't "see" the disk you need to tap F12 and select CD/DVD from the options.

 

Follow the information on screen.

 

===========

 

If, for some reason, there is a problem and the installation stops it could be the hard drive itself.

If this is the case then we do need an external enclosure so that we can test the drive.

 

There is another option that uses a CD - you would need to burn this from an ISO download.

Seatools - click here

[Gotalife]

Morning KenB, THANK YOU.

 

 

Did the Recovery Disc method after F12, CD/DVD , all looking good, showing 44.2GB free of 55.6GB, battery showing 2% available (plugged in, not charging) Current power plan: Balance.

 

 

Will now have a go at sorting out her wireless connection with BT and McFee, it’s hard enough remembering what I did yesterday let alone 5 years ago setting this up for her.

 

 

Thanks again, will up date you later .:)

[KenB]

battery showing 2% available (plugged in, not charging)

Looks as if you have a problem here - could be the battery itself or the circuit on the motherboard.

 

If you have problems with the Wireless connection give us a shout :)

 

Just a thought:

McAfee will be for the "trial period" that comes with a lot of new PCs.

There are good free ones out there ( Microsoft Security Essentials for one )

I would take McAfee off the system and use MSE.

[Gotalife]

I’m with Bt internet and the McAfee is part of the package, Wireless went on no problems and seem to be working ok.

 

 

I’m a mod on a 45rpm record site, and members from around the world were saying that things started going very slow on the internet this morning, anything you know of. The site is http://www.45cat.com if you are into vinyl records.

[KenB]

things started going very slow on the internet this morning, anything you know of.

No - not really. I didn't notice any difference.

 

I’m with Bt internet and the McAfee is part of the package

OK - my sister has that package too.

 

seem to be working ok.

That's good to hear - can we mark this one as "Solved" ?

 

Not into vinyl - but the site looks interesting :)

[Gotalife]

"Solved" many thanks

[seedy21]

Great i will mark this as Solved :)

[KenB]

Good luck with the new installation :)