need help with internet connection!!

[callumj]

hello today i got home and turned my laptop on , and it connected to my internet but it just says limited acces it says this with both wired and wirless conection the proble persisted so i checked all of the wires the unpluged and pluged them all back in. this didnt work i then saw that my phone was connected to my internet so i ettepted to connect with another laptop this worked. on the other laptop(broken one) it still wouldnt let me fully connect i then tried connecting to other wifi connections but still no succes it also wouldnt let me connect to these. what could the problem be?

also ive had the laptop for 6 months its a 2011-12 edition it has windows 7 but often it fails to properly start up windows there is just a black screen and it dosent change hours later.

 

any help willl be apriciated :)

[KenB]

Hi and welcome to ExTS

 

I have deleted your other 2 posts - there is only need to post once ...........we will find it :)

 

but often it fails to properly start up windows there is just a black screen and it dosent change hours later.

It sounds as if you have a problem that requires a "return to purchaser".

If you have only had the machine for 6 months it should still be under warranty.

 

There are one or two things we could try without affecting the warranty .......... you would need to post this in the Win7 forum.

 

===========

Re your internet connection

so i ettepted to connect with another laptop this worked

This confirms that the problem lies with your machine.

 

Start ....type in .....devmgmt.msc ......ENTER

Click the > next to "Network Adapters"

 

1. What is listed?

 

2. Are there any yellow exclamation marks ?

 

3. Do you have your machine set to "Obtain IP Address Automatically" ?

 

=======

 

Try the following:

 

Start > ...type in ......cmd .....right click on cmd.exe that shows top left > Run as Administrator

At the prompt type ipconfig /release ( hit ENTER )

[ note - there is a space after ipconfig ]

 

Then type ..... ipconfig /renew

Chances are you will get an error message.

Let me know the result.

[callumj]

re

 

an error occurd while renewing interface wireless network connection:the rpc server is unavalable.

no operation can be peformed on local area connection while it has its media disconnected

[callumj]

hey i did this and this is what came up

an error occurd while renewing interface wireless network connection:the rpc server is unavalable.

no operation can be peformed on local area connection while it has its media disconnected

+sorry i didnt know where to put it

 

 

 

 

[callumj]

[h=1]An error occurred while releasing interface Loopback Pseudo-Interface 1 : The system cannot find the file specified.[/h]

[callumj]

i also found that i have no default gateway could this be the problem?

[callumj]

i also fount that i have a csc.exe error upon startup + what should i do?

amd can i fix this?

[KenB]

We are not going to get anywhere very fast if you don't answer my questions.

 

Start ....type in .....devmgmt.msc ......ENTER

Click the > next to "Network Adapters"

 

1. What is listed?

 

2. Are there any yellow exclamation marks ?

 

3. Do you have your machine set to "Obtain IP Address Automatically" ?

 

===============

 

rpc server is unavalable.

Check that the RPC Service is set to "Automatic"

Start > type in ....services.msc .....ENTER

Scroll down to Remote Procedure Call Service

Check it is "Automatic"

 

Let me know what it is set to.

 

==========

 

I am away until Monday.

 

Somebody else may pick this up.

 

============

[callumj]

okay

1)whats listed is my devices and such but ove netwok adapters the 1st one says qualcomm atheros AR5BWB222 wireless network adapter and belowit realtek PCIe GBE family controller + there was two exclimation marks but i was adviced to uninstall my antivruse as i had two and they could have conflicted so i did so and the exclimation marks disapeered.

2)yes its set to obtain ip adresses automatically

3)okay when i type in ipconfig /release it says an error occureded while releasing interface wireless network connection: the RPC server is unavalable.

no operation can be peformed on local area connection while it has ist media disconected .

an error occured while releasing interface loopback pseudo-interface 1 :the system cannot fing the file specified it also says this for ipconfig /renew and this is when im conected to my wifi with limited connection.

[seedy21]

Please download Farbar Service Scanner and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
    
  • Windows Firewall
    
  • System Restore
    
  • Security Center/Action Center
    
  • Windows Update
    
  • Windows Defender
    

   

  [*]Press "Scan".

  [*]It will create a log (FSS.txt) in the same directory the tool is run.

  [*]Please copy and paste the log to your reply.

[callumj]

Running from "C:\Users\Callum\Desktop"

Windows 7 Home Premium Service Pack 1 (X64)

Boot Mode: Normal

****************************************************************

 

 

Internet Services:

============

Dhcp Service is not running. Checking service configuration:

The start type of Dhcp service is OK.

The ImagePath of Dhcp service is OK.

The ServiceDll of Dhcp service is OK.

 

 

 

 

Connection Status:

==============

Localhost is accessible.

LAN connected.

Attempt to access Google IP returned error.

Attempt to access Google.com returned error: Other errors

Attempt to access Yahoo IP returned error.

Attempt to access Yahoo.com returned error: Other errors

 

 

 

 

Windows Firewall:

=============

MpsSvc Service is not running. Checking service configuration:

The start type of MpsSvc service is OK.

The ImagePath of MpsSvc service is OK.

The ServiceDll of MpsSvc service is OK.

 

 

bfe Service is not running. Checking service configuration:

The start type of bfe service is OK.

The ImagePath of bfe service is OK.

The ServiceDll of bfe service is OK.

 

 

 

 

Firewall Disabled Policy:

==================

 

 

 

 

System Restore:

============

 

 

System Restore Disabled Policy:

========================

 

 

 

 

Action Center:

============

 

 

 

 

Windows Update:

============

 

 

Windows Autoupdate Disabled Policy:

============================

 

 

 

 

Windows Defender:

==============

 

 

Other Services:

==============

 

 

 

 

File Check:

========

C:\Windows\System32\nsisvc.dll => MD5 is legit

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit

C:\Windows\System32\dhcpcore.dll => MD5 is legit

C:\Windows\System32\drivers\afd.sys => MD5 is legit

C:\Windows\System32\drivers\tdx.sys => MD5 is legit

C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit

C:\Windows\System32\dnsrslvr.dll => MD5 is legit

C:\Windows\System32\mpssvc.dll => MD5 is legit

C:\Windows\System32\bfe.dll => MD5 is legit

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit

C:\Windows\System32\SDRSVC.dll => MD5 is legit

C:\Windows\System32\vssvc.exe => MD5 is legit

C:\Windows\System32\wscsvc.dll => MD5 is legit

C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit

C:\Windows\System32\wuaueng.dll => MD5 is legit

C:\Windows\System32\qmgr.dll => MD5 is legit

C:\Windows\System32\es.dll => MD5 is legit

C:\Windows\System32\cryptsvc.dll => MD5 is legit

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\rpcss.dll => MD5 is legit

 

 

 

 

**** End of log ****

[seedy21]

Thank you, i am going to need some more information.

 

Please download and Run Network Test

 

 

• Click on Start
  
• Please note that this will open up Command Prompt several times, this is normal
  
• after this has completed it will open a notepad with the logs, please paste the logs in your next reply
  

[callumj]

Windows IP Configuration

 

 

Host Name . . . . . . . . . . . . : Callum-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.virginmedia.net

 

 

Wireless LAN adapter Wireless Network Connection:

 

 

Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter

Physical Address. . . . . . . . . : 84-4B-F5-2E-4B-3B

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::43b:3a56:191a:49d0%14(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.73.208(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : 192.168.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

 

 

Ethernet adapter Local Area Connection:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 20-6A-8A-8B-4E-13

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter isatap.cable.virginmedia.net:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

and just to be sure ure not goint to mess with my ip are u?

[seedy21]

Thank you for this information

 

and just to be sure ure not goint to mess with my ip are u?

 

The problem looks to be related to IP

 

Autoconfiguration IPv4 Address. . : 169.254.73.208(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : 192.168.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

 

Your machine is not getting an IP address from your routor and the IP address the machine has got is one that it has made up its self. This is known as a APIPA Address (more information can be from here )

 

A simple thing we can do to attempted to fix this is to turn off your Router at your house, Wait five minutes and them turn it on again and test the machine from there. (sounds like a dum think to do but the DHCP on the router can fall over even though you can access the internet on other devices)

[callumj]

okay thankyou for you help

[callumj]

and if i was to get a new router the problem would nolonger exist?

[seedy21]

This will normally happen when devices are plug in, turn on for long periods of time. My home router also requires a restart every now and then. Just give it go and see if it fixes your problem :)

[callumj]

hey i tried to restart i left it about an hour but it still didnt work and i tried connecting to other networks thay just say limited connection again. im getting realy frustrated with it :(

[seedy21]

Hi Callumj

 

Did you restart your computer after rebooting your router?

 

can you re-Run Network Test

[callumj]

Windows IP Configuration

 

 

Host Name . . . . . . . . . . . . : Callum-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : cable.virginmedia.net

 

 

Wireless LAN adapter Wireless Network Connection:

 

 

Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter

Physical Address. . . . . . . . . : 84-4B-F5-2E-4B-3B

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

Link-local IPv6 Address . . . . . : fe80::43b:3a56:191a:49d0%14(Preferred)

Autoconfiguration IPv4 Address. . : 169.254.73.208(Preferred)

Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : 192.168.0.1

NetBIOS over Tcpip. . . . . . . . : Enabled

 

 

Ethernet adapter Local Area Connection:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

Physical Address. . . . . . . . . : 20-6A-8A-8B-4E-13

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter isatap.cable.virginmedia.net:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . : cable.virginmedia.net

Description . . . . . . . . . . . : Microsoft ISATAP Adapter

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter isatap.{5D1201BF-EE16-4457-80D1-0D660F48B393}:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

 

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

 

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

[seedy21]

Hi Callumj.

 

 

I would like to try and see if given your machine an IP may fix the fault.

 

open the start menu, click Control Panel.

Double click Network and Sharing Center.

Click Manage Network Connections on the left side of your screen

Right click on the one you use to connect to the internet. Then click properties.

Click Internet Protocol(TCP/IP) and then the Properties button

Click on Use the following IP Address and type

 

Ip Address . . . . . . . . . . . . : 192.168.0.68

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

 

Click OK, then click OK

 

Reboot your computer and try it from there.

[callumj]

nope didnt wor :( and when i went to manage network connection and cllicked on the one i use it didnt come up with internet protocol i hat to go to change adapter settings and right clicked on wireless then propertys then i went to internet protical version 4 (tcp/ipv4) sorry it took so long to reply i didnt now it contiued to the next page also it wont allow me to turn on my firewall if that helps in anyway Edited June 17, 2013 by callumj

[seedy21]

Thats not a problem :) Although you should have a firewall active.

 

Run this scan before trying safe mode.

 

 

• Download Security Check by screen317 from here or here.
  
• Save it to your Desktop.
  
• Double click SecurityCheck.exe. If you run Windows Vista or 7, right click and choose 'Run as Administrator'.
  
• If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
  
• When you see a console window, press any key to continue scanning.
  
• Wait while it scans.
  
• If your firewall alerts you of Security Check, please press 'Allow' or similar.
  

 

Now lets try booting up in safe mode with networking

 

• Turn your computer off through Shut Down.
  
• Wait a few seconds, then turn it back on.
  
• Once your computer's manufacturer logo (eg. 'ACeR') starts to show, start pressing the F8 key repeatedly.
  
• Keep pressing it until the Windows Advanced Options Menu loads up.
  
• Make sure 'Safe Mode with Networking' is selected, navigate to it by using the arrow keys.
  
• Press enter, and your computer will start booting into Safe Mode.
  

 

 

Please try your machine from there.

Edited June 17, 2013 by seedy21

[callumj]

hey still no connection after this :(n heres the results of the scan if u need them Results of screen317's Security Check version 0.99.64 Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 10

``````````````Antivirus/Firewall Check:``````````````

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Java 7 Update 21

Adobe Reader XI

Google Chrome 27.0.1453.110

Google Chrome 27.0.1453.94

````````Process Check: objlist.exe by Laurent````````

AVAST Software Avast AvastSvc.exe

AVAST Software Avast AvastUI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 4%

````````````````````End of Log``````````````````````

[KenB]

Hi,

I think the problem lies with TCP/IP from here:

Autoconfiguration IPv4 Address. . : 169.254.73.208(Preferred)

 

Seedy started looking at this earlier.

Try the following:

 

Start ...type in .... cmd ...right click on ...cmd.exe that appears top left of screen > Run as Administrator

At the command prompt type the following:

netsh int ip reset c:\resetlog.txt .......[ note the spaces ]

 

 

You will need to re-boot the system.