Problem following installation of VPN provider

[CarterUSM]

Hi

 

I have been encountering problems with internet access ever since I installed Hidemyass on my PC. (I’m a Windows XP user). These problems have continued even though I have done a System Restore to a date prior to the installation of HMA. Previously I could gain access to the internet once I’d done a system restore, and this appeared to be OK for a few days. Currently, however, when I switch on my PC, a Network Diagnostic box stating ‘Can’t reach DNS/Can’t connect to HTTP server’ appears. In addition, I’d also previously installed another VPN provider, unblock-us and a message ‘Couldn’t load configuration’ appears above the unblock-us icon in the taskbar.

 

Would anyone be able to give me some easy to follow guidance as to how I can restore internet access? Presumably I need to do another System Restore to the date before I installed unblock-us?

 

Many thanks in anticipation of your assistance.

[KenB]

Hi and welcome to ExTS

 

I have seen problems created by H-M-A before.

 

Download Revo-Uninstaller from here: ( the free version )

click here

then scroll down the page.

 

Install and un-install both programs.

Use the advanced option

 

Then download MBAM from here:

click here

 

Again you want the free version.

 

You will have to download both programs to a memory stick then install them on the problem computer.

 

With MBAM install it and run it.

It will produce a log.

copy this and post it here please.

 

If it shows anything one of our security experts will advise further.