Weird happenings within laptop!

[Ajmdlc]

Hi there I'm new to this forum,

 

I'm really struggling to get to the bottom of my problem I'm on windows vista home premium 38bit...about 3 wks ago my daughter was playing on friv online games and the keyboard stopped working? Since then all sorts has happened I had last night blue screen of death (i think) switched off...will not restart properly and can't get into safe mode as keyboard not work..I have bought a new one and it has been fitted? Still won't work?

If I go to type something the search area fills up as though someone is holding down a key..in my case the comma key? This happened in Firefox and Internet explorer although doesn't seem to be happening in chrome? So I have done several virus scans I have bull dog installed I exited and downloaded Microsoft scan ..bit defender scan and the Microsoft 10 day scanner...no infections found?????? I'm just almost through a malware bytes scan? The page also in Firefox and explorer flips up and down as I was trying to download from acer last night to update Bluetooth and keyboard drivers but couldn't get the page to stop jumping gggrrrrrrr any help would be appreciated thank you...aj

[DSTM]

Hi. Ken knows more than I about Laptops. In the meantime try this.

Just wondering if the Fn key is turned on causing this comma issue.

Try pressing shift + numlock, to toggle the Fn feature.

[Ajmdlc]

Hi I have tried this but to no avail....malwarebytes did find a virus worm? Pup.ibryte which has been quarantined ? Still can't use keyboard and the search bar keeps filling up a comma?? Still trying to get on acre website to update keyboard driver? :(

[KenB]

Hi and welcome to ExTS

Please post the latest MBAM log.

 

If you open MBAM ( Malwarebytes ) and click on the Logs tab ............. the latest logs are dated there.

If you click on it - it will open in Notepad.

Copy this and post it here please.

 

Pup.ibryte is a "Possibly Unwanted Programme" ....... not definite malware.

 

If this is all that it found we will probably need to try something else.

 

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When you say that you bought a new keyboard - was this a replacement or external USB keyboard?

If replacement try tapping the comma key over and over.

 

If you have not tried an external keyboard - does the same thing happen when using that ?