Paint Shop Pro error

[zhunter71]

i wondered if anyone could advise me plz, my system has 4GB of RAM and has the NVIDIA GeForce 9400 GT graphics card

 

I am working on some files (around 20-30MB in size) using Paint Shop Pro 7 and keep getting an error, that says File Cannot Be Saved, Insufficient Memory, after which it usually crashes, deleting the file with it :mad:

 

Can anyone tell me is this due to the amount of RAM or the Graphics Card spec?? I know the system cannot read any more RAM as its the 32-bit version of Vista, so i'm hoping its the Graphics Cards fault.....if it is can i then just buy a better graphics card and slot it in?? :confused:

 

thanks

[Plastic Nev]

Hi and welcome to Extreme Tech Support - Free PC Help.

I actually think it may not be any of the above, I think it is maybe the size of your virtual memory or paging file.

Although I don't have Vista, I do have Windows 7 and as far as I know these instructions should be similar. I have added to some for clarity.

 

[h=1]Change the size of virtual memory[/h] If you receive warnings that your virtual memory is low, you'll need to increase the minimum size of your paging file. Windows sets the initial minimum size of the paging file equal to the amount of RAM installed on your computer plus 300 megabytes (MB), and the maximum size equal to three times the amount of RAM installed on your computer. If you see warnings at these recommended levels, then increase the minimum and maximum sizes.

 

 

• go to control panel and open the "System" page.
   
  
• In the left pane, click Advanced system settings. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
   
  
• On the Advanced tab, under Performance, click Settings.
  
• Click the Advanced tab, and then, under Virtual memory, click Change.
   
  
• First thing to check at this point is there a tick or dot in the box for "System Managed", if not put a tick or dot in that box, then see if any improvement.
  If that doesn't work, or it was already ticked or a dot, remove it, then tick or dot in "Custom size".
   
  
• Under Drive [Volume Label], click the drive that contains the paging file you want to change if more than one drive listed, in your case it should be "C" drive.
   
  
• Click Custom size, type a new size in megabytes in the Initial size (MB) or Maximum size (MB) box, click Set, and then click OK.
   
  You should also see recommended sizes underneath, take note of them in case you need to go back to them.
   
  

[h=3]Note[/h]

• Increases in size usually don't require a restart for the changes to take effect, but if you decrease the size, you'll need to restart your computer.
   
  Nev.
   
  

[zhunter71]

thanks Nev. ;)

 

I did what you said, for the C: drive it was set as System Controlled, set at 3626MB, recommended size was 4929MB

 

The 2nd HDD, E: drive which i'm working off, had no Page file at all.....was that the problem? :(

 

I've set them both at 5000MB, max size 7000MB , so hopefully that error may not occur again.....it was so frustrating to keep losing stuff!

 

thanks again and fingers crossed!

[Plastic Nev]

Yes if you were trying to save to the E drive, it may well have been the reason that there was no paging file allocated.

I also have a small partition, in my case a D drive, however I first save to my C drive then the important stuff is copied to D, then checked it is OK before deleting it on C.

 

Let us know how you get on now with a paging file on both drives, hopefully all will be OK now, though the figures you set it to are a bit high, 5000MB would have been enough for the maximum, with say 2000 or 3000 as the lower size.

 

Nev.

[zhunter71]

Hi Nev

 

I've just had the same error again on Paint Shop pro... :(

 

Do you have any idea what else it could be? i looked at the settings in PSP itself but there's nothing relating to memory usage

 

thanks

 

Zoe

[Plastic Nev]

Hi Zoe, you say it is Paint Shop Pro 7.

That software is extremely old if it was the original Pro 7, it may just be some incompatibility with the Vista operating system that is causing this problem.

The latest version that should run well will be Pro X4 or X5.

 

However if you have the original installation disk, it may behave better if you re install it. First make sure everything is removed from the existing version before installing again. Revo Uninstaller is good for that.

 

Otherwise with very old software and trying to run it on versions of Windows after XP, some won't even install, or will run badly with faults.

 

Nev.

[zhunter71]

Hi Nev

 

well, i've got the latest version on PaintShop Pro X5 and so far so good , no memory errors as yet *fingers crossed*

 

It still runs a little slowly when editting the files that are around 30MB in size, to speed that up is that the graphics card or the RAM? I'm upto my limit on RAM sadly as i only have the 32-bit windows, :(

 

thabks for the help so far!

 

Zoe

[Plastic Nev]

Hi, the slow running, I assume you mean where you ask it to do something on a large file, it takes a few seconds or more to actually do it.

That can be down to a multiple of factors, so yes the RAM and not just how much but also the speed at which the RAM can run at, but also the speed of your main processor can be a big factor along with how many cores it has as well, although the graphics card can also influence the overall speed, I doubt yours is a big factor in this instance.

Then also the operating system itself, being only 32 bit, will also be playing a part.

In your case not too much can be done except perhaps replacing the RAM you have with RAM of a faster speed, though on its own that may not improve much if there is a bottleneck in the processor.

 

At least now you have upgraded the software, the original problem has gone.

 

Nev.

[zhunter71]

Hi Nev

 

a little more advice if you can plz.... this sint the side of computing i know masses about :( sorry

 

I've ran a tool to identify the specs on my PC, they are attached, so i could see maybe where i could speed it up.

 

The bit in the red box is the computer spec, the top part is my motherboard spec.

 

I see i have a triple core processor which isnt too bad is it?

 

the 4GB of RAM is 400MHz which seems slow by todays standards ? but on the motherboard spec, it mentions that 1066 MHz is the fastest this motherboard will identify, but i dont understand the bit about the CPU limitation and AM2+ ? does it mean that i can i can put 1066 speed ram in one slot only, therefore i need a 4GB stick of 1066 for that slot? i;m not clear on what i can add for the upper limit.....

 

hope you can adivse and thanks again :o

[Plastic Nev]

Hi, sorry but I just cannot read what it says, can you copy and paste the contents please.

 

Without being able to read it, trying to expand or enlarge it just goes into pixels, I don't want to comment as I might guess wrong.

However yes the RAM is a bit on the slow side, however I think it should be possible to fit two 2GB sticks of the higher speed, but not sure till I see what the report actually says.

 

Also, the processor might be a bit slow, is it below 2Ghz?

 

Nev.

[zhunter71]

Hi Nev

 

sorry about that :(

 

The processor is 2.3 Triple Core.....:)

 

I've reattached the spec of my PC and the details of the motherboard, these should be better to read ?? :D

 

many thanks!

[Plastic Nev]

Hi, thanks for the larger picture, however looking at it, the only thing you could do is to exchange the RAM for a higher speed, that would have some effect, but the processor is possibly the best that will fit the socket on the motherboard so not much chance of upgrading that, though 2.3Ghz isn't too bad.

 

Without splashing out on a brand new machine with much higher specifications, there isn't much more you can do to improve things.

 

The Paintshop Pro software is very resource hungry which is the case for these fairly high ended softwares, that is why they do such a good job in the first place.

The Adobe Photoshop I am told really does need the best in hardware to get the best out of that software and it also can take some time to process large files if the hardware isn't fast enough.

 

Nev.

[zhunter71]

thanks Nev :)

 

what did you make of the part about the speed of the RAM ? it mention AM2+ for 1066 ? am i allowed to put two stick of 2GB, 1066 speed in it? or two sticks of 2GB at 800 speed?

 

many thanks!

[Plastic Nev]

Hi, yes it is a little confusing the way it is worded. One way to double check this is to go to the Crucial website, download their system scanner and run it, that will tell you definitely what the maximum RAM sizes and speeds can be fitted.

 

Download the scanner tool from here :-

 

http://www.crucial.com/systemscanner/

 

My guess is that one 1066 stick at 4GB might be best, but go with what Crucial recommends if I am wrong.

 

Please bear in mind that although higher speed RAM will make some difference in speed of handling graphics, it still won't be instant.

As an example, I have a quad core CPU running at 2.3Ghz, and 4BG RAM running at 1280Mhz, yet a simple resize of a 4.2MB picture takes about 2 or 3 seconds to happen.

 

To get any better I would possibly require a six or more core CPU running 3.4Ghz or higher, and more RAM at the highest speed available. Also a graphics card might help, but to do all that would mean a change of mother board.

 

I am happy enough with what it does do, and prepared to wait a few seconds rather than spend all the extra cash that I haven't got. LOL.

 

Nev.