unable to log on

[minehead68]

i turned my lap top off 2nights ago and when i tried to log on it says password is not recognised.

no one has changed it and i cannot do anything with it.

does anyone have any ideas or tips for what i can do.

[RandyL]

If this laptop was preconfigured with a BIOS password which some are then your best bet is to contact the manufacturer. They can help you reset it.

 

If it's a Windows logon password then unfortunately we can't help. We have no way of verifying ownership. Any advice we might give could be used by anyone to hack into a system.

[Plastic Nev]

As RandyL says, we cannot help with passwords themselves, however there may be an underlying problem such as a virus or other malware. However because of the password issue, we can only recommend taking it to a reputable repair technician. I am sorry we cannot help further.

 

Nev.