Strange Fault

[robroy]

Having fairly recently replaced my old motherboard (Foxconn), and new CPU, plus a  new WD 500GB, (Caviar Blue) I added Win8 to the new drive, ( The existing older HD had WinXP Pro ).    It all seemed to work O.K, that  is until I returned from holiday to find that , on 'firing -up' the PC, and after waiting ages to boot up , I was confronted with ...<br>       " Recovery"          " Your PC needs to be repaired.. a required device is not connected or cannot be accessed.<br>                                     Error Code: 0xc000000e........ " You will need to use recovery tools on your installation media"<br>      Press Enter to try again<br>      Press , F8 for start settings<br>      Press , F9 to use a different  O/S    ( The  first two did nothing, pressing  F9 took me to a Task manager page ( white on black) and then a choice of Win8 or 'other O/S.....<br>                   Win XP Pro is O.K !       After noting that the new WD HD was quite warm/ to hot, I removed same ,and checked and re-checked all wiring ,plugs etc                   <br>                         Not being too PC savvy I hope this has at least helped to provide some measure of help in identifying<br>my problem ( if a t all ??)             Many thanks anyway

[RandyL]

I can't read this. Rob why have you added non-breaking space html code in your post?

[KenB]

Hi

I think I have got the gist of what you are saying ......

 

a required device is not connected or cannot be accessed.

 

After noting that the new WD HD was quite warm/ to hot

 

The Hard drive should not be hot to touch after just switching on.

This is probably why you are getting the "required device is not connected" message.

 

Suggest that you connect the HDD to another machine and run a diagnostic on it.

WD should have software on their site to do this.

[robroy]

Thanks KenB,for your reply to my 'cocked-up' query(shows how naive I am ) I appreciate that he new WD hard drive should not be too warm or hot to the touch,

What concerns me is , after new M/board installation and new CPU, and working O.K, I get the recovery message, etc By the way, what am I doing wrong that the original message is so 'messed up ' readability wise?

[Plastic Nev]

I have edited out the odd code so the original post is now readable.

 

Nev.

 

Having fairly recently replaced my old motherboard (Foxconn), and new CPU, plus a new WD 500GB, (Caviar Blue) I added Win8 to the new drive, ( The existing older HD had WinXP Pro ). It all seemed to work O.K, that is until I returned from holiday to find that on 'firing -up' the PC, and after waiting ages to boot up , I was confronted with ... "Recovery" Your PC needs to be repaired.. a required device is not connected or cannot be accessed. Error Code: 0xc000000e........ " You will need to use recovery tools on your installation media" Press Enter to try again Press , F8 for start settings Press , F9 to use a different ( The first two did nothing, pressing F9 took me to a Task manager page ( white on black) and then a choice of Win8 or 'other O/S..... Win XP Pro is O.K ! After noting that the new WD HD was quite warm/ to hot, I removed same ,and checked and re-checked all wiring ,plugs etc Not being too PC savvy I hope this has at least helped to provide some measure of help in identifying my problem ( if at all ??) Many thanks anyway

[robroy]

Thanks Randy for your brief reply and query re the '****-up' The gist of it all is that after installing a new mother board( Foxconn) and new CPU , plus new Weston Digital Caviar blue 500 gb H/D , I was confronted with the Recovery message, saying that I need to use the installation disk recovery tools .. Error code 0xc000000e....Also as pointed out to KenB, the WD 500 hd seems to get very 'warm' to the touch.. Have disconnected this , for the time being ,so now of course I get just XP Pro on the original installed disk working O.K, Even though it worked fine initailly with Win 8 (on the WD disk) .. Would mention that on this particular board it will only accept 2gb of ram , This have any bearing ?? Thanks again

[robroy]

Thank you Plastic Nev,

my apologies for that , and my sincere thanks for your corrections. Must pay more attention .!! cheers

[KenB]

Hi

 

2 Hard Drives - one with XP other with Win 8

Disconnected WD with Win 8 on it.

so now of course I get just XP Pro on the original installed disk working O.K

 

This points to the WD HDD

 

Boot up with XP then connect WD Drive.

If you get an error then it looks like a faulty drive.

 

If not - as the drive is not in use it should not get hot.

Monitor this.

 

Download WD Lifeguard from here:

click here

 

Install it on the XP drive and run a test on the connected WD Drive

 

============

 

this particular board it will only accept 2gb of ram , This have any bearing ??

I assume this is not a modern board - but a replacement for the original XP one ?

 

2GB RAM is fine for Win8.

Did you run a Win8 diagnostics on your system to see if it is compatible.

 

Download Upgrade Assistant from here

click here

[robroy]

Hello again KenB..

re the first part ,yes I did indeed change the connections from the XP ,hd and transferred to the WD hd.. went through the start procedure and ended up with a completely 'blue blank screen' ! I was thinking yesterday that I have a 'duff' WD hard disk , seems very much like it ,.?

No Ken I did not run a Win8 diagnostic , I suppose because initially it 'fired up' O.K. You are of course quite right in your assumptions , it is, as stated a new replacement for my old (stand bye ) PC; showing its age now of course , that is , the old board that was . !.. But if it is the new H/D,at fault, then I'm rather surprised at the 'let-down' Thanks again for your input

[KenB]

Let us know the results of both the Win8 Upgrade Assistant and the W-D diagnostic software.

:)

[robroy]

Downloaded the WD diagnostic software . Intitial screen said 'pass'. Did the Quick Test.. FAIL: carried on and completed the Extended Test.. (1hr 22 mins !!) on completion, it said 'test found bad sectors which may be repairable' so, began 'repairing bad sectors' .Failed...

At the moment ,Ken I am wiping the whole WD HDD, because of the complete failures, so must confess did not see the need to check Win 8 upgrade assistant. Must ask a friend to try the WD disk when I have re-formatted it ,. Oh by the way , -in passing- to add to my woes the power supply decided to 'pack-up'.!! Thankfully I had a spare to replace .. Considering the 'lump hammer' treatment??

[KenB]

You say the W-D is new .....

If the W-D diagnostic is giving you a fail on bad sectors I would return the drive to whoever sold it to you and ask for a replacement.

[robroy]

Well KenB, downloaded the WD diagnostic site . Quick test showed FAIL: ran the full test and after 1hr 22mins I was nitified that some sectors were bad but possibly repairable continued and then FAIL:: Decided to wipe the HHH (another 1hr 18mins ) ..

Then to add to my woes, the PC switched itself off,.. power supply 'packed up' Must confess , I did not get as far as trying out Win8 upgrade, so 'browned off'. Time for the 'Lump hammer' treatment I think.. !!

Luckily had a spare power supply here , so installed that, now of course ?? got a PASS on the empty WD HDD.. ? plus the Dvd -ram does'nt work??? I think you may as well give up on me Ken. ?

[KenB]

We don't give up that easily here :)

DVD drive not working ??

What symptoms do you get ?

 

I am still not convinced re. Hard Drive.