Laptop crashed while system configuration

[bob123]

About 6 months ago, my computer blue screened after crashing on a system configuration and me having to turn it off after being frozen for 18 hours. I went through hassle for about 2 weeks and eventually got it working (forgot how). Ever since then, my computer has been terribly slow, fps awful and struggles to even run youtube videos without freezing for a second every 5 seconds (audio carries on). On top of this I am not allowed access to any major changing software on the computer, eg. almost all control panel options, system restore and other major files. I do not have the disk to recover the laptop that way. My laptop is a Dell inspiron n51100. Another recent issue, is java has just stopped working, within in last 2 days, which is another pain, I've tried reinstalling but no help.

 

Any help is appreciated.

[seedy21]

Hi bob123 and Welcome to Extreme Tech Support - Free PC Help !

 

I would like you to run this program just to make sure its not malware that is causing this problem for you.

 

Please download Malwarebytes' AntiMalware.

Double click mbam-setup.exe to install the application.

 

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select Perform Full Scan, then click Scan.
  The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to restart. Restart if it tells you to.
  

[Armageddon]

Hi bob123 and welcome to ExTS , after you have run the MBAM scan as suggested by Seedy21 , could you also run System File Checker "SFC" to do this click start then type cmd but don't hit return instead right click and select run as admin then in the black command box type sfc /scannow then hit return and let it run , it sould like certain system files have gone "Wonky" during the update process or it's Malware running both scans will tell us which then we can advise further Edited November 17, 2013 by Armageddon

[bob123]

Hi bob123 and welcome to ExTS , after you have run the MBAM scan as suggested by Seedy21 , could you also run System File Checker "SFC" to do this click start then type cmd but don't hit return instead right click and select run as admin then in the black command box type sfc /scannow then hit return and let it run , it sould like certain system files have gone "Wonky" during the update process or it's Malware running both scans will tell us which then we can advise further

 

I've done that, not really sure what's happened, scan is still going.

 

[ATTACH=CONFIG]1143.vB5-legacyid=2100[/ATTACH]

[Armageddon]

hi bob the sfc scan is finished that can be closed now , let the mbam scan run then post the log in your next reply thanks