fineslate

[nick]

Not sure if this is a virus but here goes. We bought a fineslate(?) tablet a few months ago. It's been ok up to now but i recently installed a few apps (nothing unusual)- Skype, Spotify and AVG (ironically). It seemed ok. But when i went to turn it back on i get this android robot eating jellybeans. Then when that goes and the main screen comes on it tells me everything is not working eg Google play, settings etc. It's very annoying. Once the million and one error messages stop coming up i can actually get onto the internet but the messages still contunue and i am not even able to get into settings to try and sort it out. Any ideas?

 

 

nick

[KenB]

Hi Nick

 

I assume this is Windows OS ??

 

Please take a look here and follow the instructions - click here [ ONLY if your OS is Windows ]

 

Post the MBAM and OTL logs in your next post.

They will not fit on one post so use 2 or 3 if necessary.

 

One of the security experts here will take a look and advise you further.

[nick]

i think it's Android 4.2.2 Jellybean OS. When we turn it on we now get this little android eating jellybeans. Its a lovely animation but its getting annoying now . What's MBAM & OTL?

Scouring the internet it's hard to find anyone who is experiencing it. I think one of the error meassages we get is "process com.google.process.gapps" (i am not 100% though). But basically the advice for this is to go into Settings. But the problem we have is nothing works. Well we can get in the internet with it eventually. But if you click on something like settings it just says Settings does not work so we seem quite limited on how to fix it. Any ideas?

 

nick

[KenB]

Hi Nick

 

Android 4.2.2 Jellybean ................ I have no experience of this OS - sorry.

 

What's MBAM & OTL?

This is diagnostic software ..........but no use on your system.

 

Let's hope somebody here can help you more than I can :)

[Starbuck]

Seems this tablet was originally designed to come with Android 4.0: Ice Cream Sandwich.

Not all tablets/Smartphones will be compatible with Jelly Bean.

Maybe this is the problem.

Easy solution is to roll the tablet back to factory settings and get rid of the Jelly Bean update.

 

Settings >> Personal >> Backup and Reset >> Personal Data >> Factory Data Reset.

 

None of our diagnostic software will work on an Android OS.

Edited December 22, 2013 by Starbuck

[nick]

fineslate

 

Not sure if this is a virus but here goes. We bought a fineslate tablet a few months ago. i think it's an Android 4.2.2 Jellybean (?). It's been ok up to now but i recently installed a few apps (nothing unusual)- Skype, Spotify and AVG (ironically). It seemed ok. But when i went to turn it back on i got this android robot eating jellybeans.

 

Then when that goes and the main screen comes on it tells me everything is not working eg Google play, settings etc. It's very annoying. Once the million and one error messages stop coming up i can actually get onto the internet but the messages still contunue and i am not even able to get into settings to try and sort it out.

 

I think one of the error messages we get is "process com.google.process.gapps" (i am not 100% though). Tried scouring the internet for advice but it seems no one has this specific problem. I find things similar sounding and basically the advice for this is to go into Settings. But the problem we have is nothing works. Well, we can get on the internet with it eventually. But if you click on something like settings it just says Settings does not work so we seem quite limited on how to fix it. Any ideas?

 

nick

Edited December 22, 2013 by seedy21

[nick]

but the problem we have is Settings doesn't even work so we can't even get into settings to reset it :(

 

nick