xp professional service pack 2

[joannie]

hi, i have the above windows and i need to update my windows as a online screen message tell me:

This program can be executed on windows xp service pack 3 or later operating system when using windows xp

update windows xp to service pack 3

how do i do that, will i lose all my photographs and my stored things i have on my pc

please help im new to all this

many thanks

[Starbuck]

Hi Joannie,

 

If you are only on SP2, you have a lot of catching up to do.

Obviously your automatic updates are not turned on.

As you are new to this, i suggest you use the Microsoft Fixit for turning on automatic updates.

 

Click the Fix this problem link below.

Then click Run in the File Download dialog box, and follow the steps in the wizard.

 

Fix this problem

 

will i lose all my photographs and my stored things i have on my pc

No you won't lose anything.

 

If you get stuck just post back and we'll help you with it.

[joannie]

Thanks starbuck for your reply my automatic updates are on now as they say reccommended but where do i go from here?

[Plastic Nev]

Hi joanie, now you have updates turned on, the system may see you still require service pack 3 and do it automatically.

 

However if you wish to make sure and need to be sure it is installed, click this link, read the page first, then click each link on the page in the order given.

 

http://support.microsoft.com/kb/936929

 

Nev.

[joannie]

thanks Nev, i wont lose my photos or my saved things will i

[Starbuck]

As Nev says, the updates will probably start to come through automatically now.

Mind you, the updates may take awhile to fully complete as there have been a lot of updates since SP2.

Some will need to be installed before others.... so may take a day or two to complete.

 

The updates are for the operating system.... none of the updates will touch your personal folders or documents.

[joannie]

hi,my automatic updates is on but they havent done any updates im still on sp2 ive tried to download sp3 but i got a onscreen message saying

service pack 3 set up error

service pack 3 setup cannot update a checked (debug) system with a free (retail) version of service pack 3 or vice vera

what do i do its all gobbledegook to me

[Starbuck]

Hi joannie

 

First thing that comes to mind is:

Is the SP3 installer named windowsxp-kb936929-sp3-x86-debug-enu.exe? If so you downloaded the wrong package:

 

You need to d/l WindowsXP-KB936929-SP3-x86-ENU.exe from the following link.

http://www.microsoft.com/download/en/details.aspx?id=24

 

or download/install through Windows Update.

[joannie]

hi starbuck, thanks for helping me with my pc, i need to update my internet explorer to 8 , if i do will i lose all my pics and my saved things i have on my pcif i dont lose all my stuff then i will update my Internet explorer to 8 and then i will try and install SP3

thanks again

[Plastic Nev]

Hi Joanie, nothing will be lost or deleted during these updates, they are only changes to Windows itself, and does not affect any other data, pictures, music, documents will all stay the same.

 

Nev.