HDD Problems!

[Matthew Jones]

Hey there, I have a Black Armor network drive that has suddenly stopped working on all computers, It currently holds a lot of invaluable files, family photos etc. Given that its just a HDD mounted on a chipboard I decided to disassemble and install it as a regular internal. My computer has discovered it but is unable to access. I'm not willing to format as i could/will loose all my files (although it never gave me the option to format). So as you can see I'm in quite the situation and would benefit from any and all assistance!

 

Thank You for your time.

[KenB]

Hi and welcome to ExTS

 

my computer has discovered it but is unable to access

By this I assume that it is showing as a drive in "Computer" ?

 

If this is the case you should be able to run Seagate's diagnostics on it.

click here

 

You want the Windows version ( not DOS )

[Matthew Jones]

By this I assume that it is showing as a drive in "Computer" ?

 

Thank you for the welcome! The drive doesnt show up in computer but it shows in device manager under disk drives and the sea tools has found it also!

[Matthew Jones]

I received this error while doing a test. Still not sure on how to back up my files, before i go ahead and fix it.

 

[ATTACH=CONFIG]2148[/ATTACH]

[KenB]

If you are unable to access the drive you will not be able to backup your data.

 

I can't read the error report from the image you posted - can you give me the gist of what it says please ?

 

Try this:

Start > type in ......diskmgmt.msc ......ENTER

If the drive shows here it will be given a Disk Number - Disk 0 is your main drive with Windows on it.

 

If you right click on the partition that has the drive letter ( could be E: ) and select "Change Drive Letter ..."

Change the drive letter to something like G: - as long as this is not the same as anything else showing there.

 

Let me know the result and give me some idea what the error message is please :)