I made a complete mess

[ljc19790]

Hi

I started by installing Panda internet security and this was shortly going to run out so i tried to uninstall it. I got norton instead. Thinking that I had completely got rid of Panda i installed norton. This slowed my computer down so i realised that i hadn't got rid of Panda completely so i tried to uninstall norton. Whilst i were doing this i had a power cut. So all in all now i've got two internet secuirties partly installed, i can't uninstall either because their both missing certain files and i can't re-install any secuirty because it just wont let me till i've got rid of them.

I've tried to do a system restore but it won't let me do this.

Any ideas

Cheers

[Seth]

Welcome to Extreme Tech Support - Free PC Help ljc.

 

Download and run the Norton Removal Tool:

 

http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

 

After that, try to reinstall Panda and see if it will uninstall. If not, try this removal tool which is meant for Panda 2005, but should work for your version:

 

http://www.pandasecurity.com/homeusers/support/card?id=21203&idIdioma=2&pagina=1

 

If it doesn't work, we can show how to disable Panda running it's programs and services via Microsoft's Configuration Utility.

 

BTW- Do you think your system is infected?

[ljc19790]

Right i've tried both these links and nothing is working for either. Its saying that the pages are not found. Any more advice plz?

[Seth]

Right i've tried both these links and nothing is working for either. Its saying that the pages are not found. Any more advice plz?

The links are fine.

 

Either your internet security settings are too high, or your browser has been damaged by malware.

 

If you use IE 6, then reduce the security settings to the default and also restore the advanced settings.

 

For IE 7, go Tools>Internet Options>Advanced, and "Reset Internet Explorer Settings".

 

If that doesn't work, download and install Firefox on it:

 

http://www.mozilla.com/en-US/firefox/

 

Are you able to get to ANY sites?

[Tony D]

If you are still not able to delete the programs and if you are able to get to any Internet sites, search for JV16 Power Tools. Download it - it's a 30-day trial, and use the utility to remove the programs in question. Don't use the other tools unless you're familiar with them and the possible unexpected results.

[Seth]

I'll mention this as well:

 

Both Panda and Norton have mediocre detection and removal abilities, and both will cause significant performance degradation.

 

Let's get your issues sorted out, and then we can talk about better internet security.

[AdvancedSetup]

I have some other tools that will whack Norton enough that you can look at getting rid of Panda manually.

 

Let me know if you need it and I'll package it up.

[maynardvdm]

I'll mention this as well:

 

Both Panda and Norton have mediocre detection and removal abilities, and both will cause significant performance degradation.

 

Let's get your issues sorted out, and then we can talk about better internet security.

I agree with Seth i dont like norton either, he will suggest a better internet security system.