Can't access my router?

[R3in]

So here is the problem. I can't access my router and can't port forward. I use the 192.168.1.1 and 192.168.0.1 My defaut Gateway Key is 192.168.1.1, I checked. When I enter 192.168.1.1 into my web browser I get "Oops! Google Chrome could not connect to 192.168.1.1" I am using Google Chrome as I said and that I have internet connection the is 100% ! The router is TP-Link. Also my computer is directly plugged into the router with a cabel. If I missed anything please say. So what should I do ?

Thank you in advance!

 

 

[Plastic Nev]

Hi, I am no expert, so if this is no good please hang on till another member sees this.

Firstly have you tried using Internet Explorer?

If so and still no access, how old is the router?

I ask that because sometimes setting the computers date back to a date and time when you could access the router sometimes works. I have a rather old Edimax which needs that doing to get into it.

 

Nev.

[R3in]

No I haven't. When I use Explorer it just searches for the option 192.168.1.1 and doesn't go directly to the site.

[Ray1000]

Having just tried it, I can confirm Google Chrome does instantly find 192.168.1.1.

 

Also found if I enter the wrong address for my router - 192.168.1.2 for instance I get the ...Oops! Google Chrome could not connect to

 

It couldn't be you are using the wrong address for your router could it? EDIT ... Sorry I can see you have already checked.

Ray

Edited February 10, 2014 by Ray1000

[KenB]

Hi R3in and welcome to ExTS

 

I seem to remember reading this somewhere else that only allows one post :)

 

Start > ..type in ....cmd ...right click on cmd.exe that shows top left of screen ....click on Run as Administrator

At the prompt type in .... ping 192.168.1.1 ..................... [ space after ping ]

You should get 4 packets sent - 4 received and no losses ......do you?

 

I assume that you have a wireless internet connection with no problems ?

 

Let us know the make and model number of your router please.

 

Good to see you here :)

[R3in]

KenB,

Haha... you are... I like that, very delicate. Thank you for your help. I will post everything tomorrow because unfortunately for me its really late here and I am bearly standing. And that is correct that I have 4-received, 0-losses.

Edited February 10, 2014 by R3in

[KenB]

I like that, very delicate.

:) :)

 

correct that I have 4-received, 0-losses.

If you can ping the router it seems odd that you cannot access it using the same IP Address.

 

If you plug the ethernet cable direct from the laptop to the router can you access it now?

 

Also try https://192.168.1.1 ............................note the addition of the s .........you can copy and paste this into the address bar.

 

Do you have another computer that you can try ?

 

Let me have the make and model number of your router please.

[R3in]

So I checked my router and I noticed that under the router there is a : ip for the router : 192.162.1.1

That is wier because it doesn't work. I tried on another computer I connectet them with cabel to the router and nothing. Maybe I should reset the router ? I am not sure what will happen if I do? (also I tried and restarted it but havn't reset it yet) The router is TP-Link but I am not sure what model.

[KenB]

If you plug the ethernet cable direct from the laptop to the router can you access it now?

 

Also try https://192.168.1.1 ............................note the addition of the s .........you can copy and paste this into the address bar.

 

Do you have another computer that you can try ?

 

Please answer the above.

 

I am not sure what model.

It will say on the label - this one says "Model TL WDR4300" ( just above the red box )

The N750 would help identify it too.

There are different design labels - it will say on there somewhere. :)

 

http://www.tp-link.com/resources/uploadfiles/images/image002bz.jpg

 

192.162.1.1 - there is nothing on the TP Link site that relates to this IP Address.

[R3in]

Please answer the above.

I already did :) But once more : I tried on another computer and nothing changes. Its not from the computer.

It will say on the label - this one says "Model TL WDR4300" ( just above the red box )

The N750 would help identify it too.

There are different design labels - it will say on there somewhere. :)

 

http://www.tp-link.com/resources/uploadfiles/images/image002bz.jpg

 

192.162.1.1 - there is nothing on the TP Link site that relates to this IP Address.

Ah saw it: TL-WR740N

Also I want to ask should I perhaps reset the router?

Edited February 11, 2014 by R3in

[KenB]

already did

Sorry - my error :)

 

Thanks for the model number.

 

should I perhaps reset the router?

Not yet - let me find the manual for your specific router.

I will post back shortly.

[R3in]

Sorry - my error :)

No problem.:)

 

Not yet - let me find the manual for your specific router.

I will post back shortly.

Okay, thank you !

[KenB]

Hi

 

The manual for your router is here - click here

( auto-download PDF )

 

The manual confirms the IP Address as 192.168.0.1

Give this a try.

[R3in]

Thank you!

But it doesn't connect even with 192.168.0.1

What follows ?

[KenB]

Hi again

 

This is really an odd one :)

 

Try 192.168.0.1:8080

and 192.168.1.1:8080

 

What happens if you ping 192.168.0.1 ?

 

I think we may be going down the route of re-setting the router to defaults.

[R3in]

What happens if you ping 192.168.0.1 ?

The following :"Oops! Google Chrome could not connect to 192.168.1.1:8080/192.168.0.1:8080/192.168.0.1"

I think we may be going down the route of re-setting the router to defaults.

Well that can't be good. I want to ask then, after reset I have to log into the router and configure it right? What if I can't :(

[KenB]

after reset I have to log into the router and configure it right? What if I can't

Good question :)

Do you have the original quick install CD ?

[Ray1000]

Who is your Broadband supplier ... can you ring them to configure the router after the reset ... I'm sure mines been reset at some point at the suppliers suggestion.(During a technical phone call)

 

Ray

[R3in]

Good question :)

Do you have the original quick install CD ?

I should have it. I will look.

Who is your Broadband supplier ... can you ring them to configure the router after the reset ... I'm sure mines been reset at some point at the suppliers suggestion.(During a technical phone call)

 

Ray

I will try that too. Thank you?

[KenB]

"Oops! Google Chrome could not connect to 192.168.1.1:8080/192.168.0.1:8080/192.168.0.1

This is not the result of a ping.

You need to go to command prompt again and type in ping 192.168.0.1

 

Let us know if you have the CD.

[seedy21]

Hi R3in

 

Can you run this program please?

 

Please download MiniToolBox and save it to your Desktop.Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click and select "Run as Administrator".Checkmark following radio buttons:

• Flush DNS
  
• Report IE Proxy Settings
  
• Reset IE Proxy Settings
  
• List content of Hosts
  
• List IP configuration
  

 

Click Go the results will appear as a txt file on your Desktop. Please copy & paste this report in your next reply.