Windows will not Load Nokia Suite.

[Slumdog]

"If you go to the user section in Control panel.... the other accounts will show".

 

That is where i meant. Administrator account has now gone from there.

 

Yes, ready to finish now. Thanks.

[Starbuck]

That is where i meant. Administrator account has now gone from there.

Same as my control panel.

Just my account, the Wifes account and the Guest account.

No Administrator account.

 

http://img.photobucket.com/albums/v708/starbuck50/user_zps3085093b.png

 

Let's clean off the tools we have used and also set you a fresh restore point.

 

Step 1

Restart MBAM. (if installed)

Click on the History tab >> Quarantine

Tick to select any items and then click the Delete button.

Close MBAM.

 

 

Step 2

Double click on AdwCleaner.exe to run the tool again.

Vista/Windows 7/8 users right-click and select Run As Administrator.

• Click on the Uninstall button.
  
• Click Yes when asked are you sure you want to uninstall.
  
• Both AdwCleaner.exe, its folder and all logs will be removed.

 

JRT can now be removed....Right click on the icon/folders and select delete

 

 

Step 3

Download Delfix and save it to your desktop.

• Ensure Remove disinfection tools is checked.
  
• Also place a checkmark next to:
  
• Create registry backup
  
• Purge system restore
   
  http://img.photobucket.com/albums/v708/starbuck50/delf_zpsb39a5ff3.png
  .
  
• Click the Run button.
  

When the tool has finished, a log will open in notepad.... but i don't actually need this report

 

 

To find out how you may have been infected....read this topic:

How did i get infected?

 

 

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

 

Use an AntiVirus Software

 

Only install one AntiVirus program

 

Update your AntiVirus Software regularly

 

Use a Firewall

 

Only install one software Firewall

 

Scan regularly with a 'Stand Alone' Anti-Malware scanner:

Installing another scanner that you can run once or twice a week is always beneficial.

Something like:

Malwarebytes Anti-Malware

SUPERAntiSypware

Remember to update these programs each time before running.

You can install more than one of these if you only run them as stand alone programs.

 

Use an alternative browser to Internet Explorer:

Some excellent alternatives to MS Internet Explorer are:

 

Firefox

For added security, add the NoScript extension to this browser:

Allow active content to run only from sites you trust, and protect yourself against XSS and Clickjacking attacks

also consider adding:

WOT - Safe Browsing Tool

 

Web of Trust warns you about risky sites that cheat customers, deliver malware or send spam. Millions of members of the WOT community rate sites based on their experience, giving you an extra layer of protection when browsing or searching the Web.

Btw: you don't have to make a contribution.

 

Opera

 

They offer better security, more stability, and better speed.

 

Keep a backup of your registry

Keeping a regular backup of your registry will help when something goes wrong.

Use a program like:

Erunt

 

A full tutorial on how to set up and use Erunt can be found here:

Erunt tutorial

 

Keep your system clean of temp files etc, using a 'Cleaner':

Cleaners are programs that will help to clean out your:

Windows temp files

Current user temp files

Cookies

Temporary Internet flies

Browser history

Recycle bin

Etc.......

In other words.... all the rubbish that you accumalate over the course of your browsing and day to day usage of your pc.

Programs like:

TFC by OldTimer

ATF Cleaner

 

Visit Microsoft's Windows Update Site Frequently - It is important that you visit Windowsupdate regularly.

Alternatively, turn on the Automatic Updates.

 

Peer to Peer programs

Don't be tempted to use Peer to Peer programs.

Many of the downloads are bundled with malware.

 

Update all your 'Security' programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.

 

Follow this list and your potential for being infected again will reduce dramatically.

 

Glad I was able to help.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif

 

Note:

If you are having any other system problems i can now move this topic back to the previous forum.

Otherwise i'll just leave it here and mark it as 'solved'.

[Slumdog]

Thank you for all your help again.

 

The last thing i will ask is regarding how this all came about in the first place, when I was trying, unsuccessfully, to update my Nokia Suite. The Nokiasuite has now been deleted, thanks to someone who told me to do so on the Nokia problem forum and i cannot reinstall.

 

When I try to reinstall, I get this error message.....

 

'The installer has insufficient privileges to access this directory C:\Programdata\Microsoft\Windows\Startmenu\Programs\NokiaPCsuite.

The installation cannot continue. Log on as administrator or contact your system administrator.'

 

Followed by........

 

'Installation operation failed. Fatal error during installation.'

 

Any ideas?

[Starbuck]

The installer has insufficient privileges to access this directory C:\Programdata\Microsoft\Windows\Startmenu\Programs\NokiaPCsuite.

That's strange as all of the orphan files pointing to Nokia were removed with the last FRST fix.

 

There is one thing we can try though.

Let's try and reset the permissions for this directory.

 

Please download ResetPerms to your desktop.

Click the downloaded icon to run the program.

Vista/Windows 7/8 users right-click and select Run As Administrator.

Copy and paste the following into the edit box and press the Restore Permissions button:

C:\Programdata\Microsoft\Windows\Startmenu\Programs\NokiaPCsuite

 

When finished click OK.

Then press List Permissions and post the Perms.txt in your next reply.

[Slumdog]

ResetPerms link is broken.

[Starbuck]

ResetPerms link is broken.

Sorry about that.

Seems that Farbar has renamed the tool and changed the link.

Here you go:

 

Please download GrantPerms and save it to your desktop.

Unzip the file and depending on the system run GrantPerms.exe or GrantPerms64.exe

Copy and paste the following in the edit box:

 

C:\Programdata\Microsoft\Windows\Startmenu\Programs\NokiaPCsuite

 

Click Unlock. When it is done click "OK".

Click List Permissions and post the result (Perms.txt) that pops up. A copy of Perms.txt will be saved in the same directory the tool is run.

 

Note:

The download page will offer 2 versions.... you need the 32bit version.

 

More work for me now... change the canned speeches again!

[Slumdog]

GrantPerms by Farbar

Ran by garysmithafc (administrator) at 2014-05-06 18:14:51

===============================================

ERROR: Parsing the SD of <\\?\C:\ProgramData\Microsoft\Windows\StartMenu\Programs\Nokia PC Suite> failed with: The system cannot find the path specified.

 

Operating system error message: The system cannot find the path specified.

ERROR: Parsing the SD of < > failed with: The filename, directory name, or volume label syntax is incorrect.

 

Operating system error message: The filename, directory name, or volume label syntax is incorrect.

[Slumdog]

looks like there was a space in the wrong place on last report, tried again and still got this........

 

GrantPerms by Farbar

Ran by garysmithafc (administrator) at 2014-05-06 18:52:49

===============================================

ERROR: Parsing the SD of <\\?\C:\ProgramData\Microsoft\Windows\StartMenu\Programs\Nokia PC Suite> failed with: The system cannot find the path specified.

 

Operating system error message: The system cannot find the path specified.

[Starbuck]

looks like there was a space in the wrong place on last report, tried again and still got this..

Yes, it's the board software.... sometimes it does mess up the info.

There shouldn't be any spaces in the text that you type.

I did remove a space before i posted the instructions, but the spaces keep coming back.

 

You could try again and look at the text you add to the GrantPerms edit box.

Make sure there's no spaces in the text.

 

After information from RandyL, it seems a lot of people have had problems with this software.... especially trying to uninstall it.

Nokia really should stick to phones.

Anyway, it seems there's an uninstaller for this:

Nokia PC Suite Cleaner

 

You might want to give that a try.... and then try a reinstall.

[Slumdog]

AVG is now constantly stopping infected threats from there and is still doing so now and it keeps adding one after the other.

Panicking a bit now, hope you are online!!!!

Not a good site to download from!!!

[Slumdog]

Seriously, I'm under attack here.

[Starbuck]

I'm not getting any threats showing when i access that page!!

[Starbuck]

This should be a more direct download:

 

http://www.softpedia.com/dyn-postdownload.php?p=152143&t=5&i=1

[Slumdog]

Had to run AVG in safe mode to stop the threats. ( I have the report if you want it? ) It was a Malsign Generic 834, if that makes any sense!!

[Slumdog]

I thought the threat had gone but AVG keeps popping up every couple of minutes to tell me another has been detected. I remove the threat and another one pops up immediately.

 

I have also removed Nokia and tried to install but still got the same error albeit after 90% not 50%.

I am now at a total loss as to how to get rid of the threats and if I should even bother anymore with Nokia suite.

 

.............and it was all going so well!

[Starbuck]

Bsically a Malsign Generic 834, is a PUP connected to Conduit toolbar.

It's just annoying, it's not malicious.

I can't see why this would have been effecting AVG, by just following the link.

and it's very easy to remove... no idea why AVG made a big thing about it.

 

I think i know what happened:

Is this the page you saw? (this is what i see using IE)

The 2 start download buttons are for rubbish programs that softpedia try to force on you.

 

http://img.photobucket.com/albums/v708/starbuck50/nokpage_zps336a2380.png

 

This is what i see using Pale Moon ( same with Firefox)

The 2 big download buttons don't show.

The rubbish ads are filtered out by AdBlock Plus. (an add on that prevents a lot of ads showing)

 

http://img.photobucket.com/albums/v708/starbuck50/nokpage1_zps8358c488.png

 

If you clicked on one of the big download buttons it would have set AVG off.

The more direct download i gave afterwards will bypass those other download buttons.

 

If AVG is struggling with the PUP's, just run MBAM .... that'll clear them easily, so will AdwCleaner

Also remember to uninstall or remove anything that you downloaded.

[Slumdog]

Yep, they are the pages I saw, obviously I was too hasty and clicked without looking.

 

Ok, got rid of the threats popping up on AVG with MBAM.

 

Totally un-installed Nokia and tried to re-install but still got same error message albeit after 90% not 50%.

[RandyL]

Hi Slumdog. Starbuck may be away for a while so I'll answer for now.

 

Have you ever used a registry cleaner? That error can be caused by a corrupt Windows installation. You could try the Microsoft Fixit for programs that cannot be installed or uninstalled. Click on Run now.

 

Also since the Nokia cleanup utility did have partial success try some additional steps.

 

1. Remove PC Suite from Programs and Features.

 

2. Use Ctrl/Alt/Delete to open Task Manager. Click on the Processes tab and stop the following if present.

DATALA~1.EXE( or DataLayer.exe);

SERVIC~1.EXE (or ServiceLayer.exe)

MPAPI3S.EXE

PCSYNC2.EXE

 

3. Open Windows Explorer and delete the following folders if present:

C:\program files\common files\nokia

C:\program files\nokia\nokia pc suite

C:\program files (x86)\common files\nokia

C:\program files (x86)\nokia\nokia pc suite

 

4. Next run the Nokia cleanup utility.

 

5. Go to Internet Options in Control Panel and delete temporary internet files.

 

6. Reboot your PC to ensure the cleanup is complete.

[Slumdog]

Hi RandyL, all above done. None of the four were present in Task manager processes.

 

Nokia suite will still not install. Still getting original lack of privileges error.

[RandyL]

Have you ever used a registry cleaner? These can cause corruption of important Windows components.

 

Perhaps a more agressive approach.

Create a restore point and backup. Do not empty the recycle bin.

 

MANUALLY CREATE A SYSTEM RESTORE POINT

1. Backup important Nokia data files.

 

2. Remove PC Suite and all related Nokia programs from Programs and Features.

 

3. Run the Nokia cleanup utility again.

 

4. Go back to Control Panel and manually delete any Nokia folders from C:\Program Files and C:\Program Files (x86).

 

5. Reboot your PC to ensure the cleanup is complete.

 

6. Download and SAVE the latest version of Nokia PC Suite 7.1

 

7. Temporarily disable your antivirus. AVG and Malwarebytes.

 

8. Make sure your device is on and set as discoverable.

 

9. Right click the PC Suite exe file and select Run as Administrator.

[Slumdog]

Randy, thanks for the help but.........

 

1. You have already asked me if i have used a registry cleaner when you took over from Starbuck. (I have done that).

2. Thare are no nokia files to back up EVERY nokia thing has been deleted.

3. I CANNOT download nokia suite. I get the same 'lack of privileges' error EVERY time.

 

If you dont mind, I'll wait until Starbuck is back as he is up to date with the on-going problems, Thanks anyway. G.

[RandyL]

If you dont mind, I'll wait until Starbuck is back as he is up to date with the on-going problems

I think that would be best. This is obviously not just an install issue.

[Starbuck]

Hi Slumdog,

 

I was going to suggest that you ask over at the Nokia Support Forums, but i see you already have.

There seems to be a lot of problems with this software and Nokia should really be the ones that can advise you.

Software specific problems are very difficult for us to try and sort out.

We remove the folder and Nokia say it's still there!.....

This isn't a malware issue now ... it's a Nokia software issue.

 

I'll move the thread back to the original position so that anyone else may off advice.

[Slumdog]

Ok. Thanks again for all the help with the other issues. Your instructions make the process very easy. Cheers.

[Starbuck]

You're welcome.

I also renamed the thread so that the new problem may get more attention.