RustyKnight Posted June 5, 2014 Posted June 5, 2014 Anyone else had problems renewing Xbox Live Gold? I got an email saying mine was about to end and "it's easy to renew", I went to the link, selected my payment option and got an error message. In the end I used the chat help thingy on the support page and was told "oh yes I can help sort your problem out", followed a few minutes later by "I'm sorry my bad, you can't renew your subscription you'll have to wait for it to expire and then buy a new one" Apparently, because I'd updated my credit card details the "auto-renewal" had switched off and there's no way to re-enable it with a new card. Its things like this that make me wonder if I'd be better off getting a Playstation 4 instead of an Xbox One! Quote [Windows 7, Windows 8.1, Ubuntu MATE, Linux Mint, Chromebook] [several Raspberry Pi running various versions of Raspbian]
seedy21 Posted June 6, 2014 Posted June 6, 2014 Hi RustyKnight I wonder if you can fix it this way. http://support.xbox.com/en-US/billing/manage-payment-options/replace-xbox-live-payment-option Quote “It's only after we've lost everything that we're free to do anything.”― Chuck Palahniuk, Fight Club http://www.geekstogo.com/downloads/unite_blue.png Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs.
RustyKnight Posted June 15, 2014 Author Posted June 15, 2014 I had a chat with someone via the Xbox Live support page and apparently its because I deleted my old card then added a new one because the numbers had changed. She said "ok I can help fix this" followed 10 mins later by "I'm sorry you'll have to wait until your subscription expires and then create a new one"! I'm waiting until the end of June now to find out if I can get it to work. Quote [Windows 7, Windows 8.1, Ubuntu MATE, Linux Mint, Chromebook] [several Raspberry Pi running various versions of Raspbian]
RustyKnight Posted July 2, 2014 Author Posted July 2, 2014 This one can be marked "Solved" now, yesterday morning (1st July) I bought a 3 month Xbox Live Gold card and it allowed me to enter it, it didn't work the day before though! Quote [Windows 7, Windows 8.1, Ubuntu MATE, Linux Mint, Chromebook] [several Raspberry Pi running various versions of Raspbian]
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