[Solved] Xbox Live Gold renewal - can't do it

[RustyKnight]

Anyone else had problems renewing Xbox Live Gold?

 

I got an email saying mine was about to end and "it's easy to renew", I went to the link, selected my payment option and got an error message. In the end I used the chat help thingy on the support page and was told "oh yes I can help sort your problem out", followed a few minutes later by "I'm sorry my bad, you can't renew your subscription you'll have to wait for it to expire and then buy a new one"

 

Apparently, because I'd updated my credit card details the "auto-renewal" had switched off and there's no way to re-enable it with a new card.

 

Its things like this that make me wonder if I'd be better off getting a Playstation 4 instead of an Xbox One!

[seedy21]

Hi RustyKnight

 

I wonder if you can fix it this way.

 

http://support.xbox.com/en-US/billing/manage-payment-options/replace-xbox-live-payment-option

[RustyKnight]

I had a chat with someone via the Xbox Live support page and apparently its because I deleted my old card then added a new one because the numbers had changed. She said "ok I can help fix this" followed 10 mins later by "I'm sorry you'll have to wait until your subscription expires and then create a new one"!

 

I'm waiting until the end of June now to find out if I can get it to work.

[RustyKnight]

This one can be marked "Solved" now, yesterday morning (1st July) I bought a 3 month Xbox Live Gold card and it allowed me to enter it, it didn't work the day before though!