Newbie / Muppet

[Plastic Nev]

Hi Andy, Firstly it is good to know it installed OK the second time round, and now you have antivirus as well. Have a look in the scan log, or the Quarantine and let us know what details there are for whatever it was it found, Starbuck may know what to do with that information.

 

There is a good chance that DirectX 9c will already have been installed when you installed SP3. The 9b on the disk is also out of date as well.

 

One other thing I am not sure about is this "Super Utilities" we don't know what that contains and could well be a registry cleaner or other unwanted things.

 

So we are left with just the chipset drivers and the device drivers.

 

I suggest putting the disk in, but stopping any automatic install so that it can be continued manually once you have found what is actually on the disk.

 

If not sure and you can't find which bit is the drivers and which is the unwanted, let us know and we may be perhaps better off finding up to date drivers to download. However see what you find on the disk first.

 

Nev.

[andyg]

On inserting the disc, I get a message: This Utility CD can't support your mainboard! However, if I open the CD I can view its contents.

On the 'Super Utilities', there are: several cabinets including - Data 1, Data hdr, Data 2, Engine 32, Layout + several set ups.

Don't know why I get the Error message though??

[andyg]

Don't know if you can open this??

 

file:///H:/741M01C%20ReadMe.htm

 

This is the info on that disc.

[Plastic Nev]

Hi Andy, it looks like the disk may not be relevant to the motherboard, so we will possibly be better off if we find the required drivers on line. However we definitely need to know the details of the motherboard, the make, model number etc.

 

To save taking things to bits to find those numbers, I hope that in its basic state without drivers that you can install a small utility program that can find those details for us, it is called Speccy. Download it and install it from here :-

 

http://www.piriform.com/speccy/download/standard

 

NOTE, that link starts the download directly.

 

Once downloaded to wherever you send the download to, double click it to start the install, or if you download to your working computer, just copy the file over to the other computer using a flash drive or similar and install it there.

 

Once installed and opened, it should be able to find the details we need for the motherboard, so we can find chipset drivers, and also the details of the sound system so we can find drivers for that.

 

You can highlight and copy those details directly from speccy to be able to post them here.

 

I will be away now for tonight and either myself or Ken can help further in the morning.

 

Nev.

[andyg]

Thanks Nev, Quite cool that!!

Details below:

 

Operating System

Windows XP Home Edition 32-bit SP3

 

CPU

AMD Athlon 64 3000+ 40 °C

ClawHammer 0.13um Technology

 

RAM

2.00GB Single-Channel DDR @ 199MHz (3-3-3-8)

 

Motherboard

SiS-760 (Socket 754) 40 °C

 

Graphics

AL1916 (1024x768@60Hz)

64MB NVIDIA GeForce FX 5200 (Microsoft Corporation) (CardExpert Technology)

 

Storage

465GB Seagate ST500DM002-1BD142 (SATA) 28 °C

 

Optical Drives

NEC DVD_RW ND-3550A

 

Audio

No audio card detected

 

There is also a CnM Multiple Card Reader installed.

 

 

Hope this helps??

[andyg]

Apologies!!

I'm assuming you may need this info too??

 

CPU

AMD Athlon 64 3000+

Cores 1

Threads 1

Name AMD Athlon 64 3000+

Code Name ClawHammer

Package Socket 754

Technology 0.13um

Specification AMD Athlon 64 Processor 3000+

Family F

Extended Family F

Model 4

Extended Model 4

Stepping A

Revision SH7-CG

Instructions MMX (+), 3DNow! (+), SSE, SSE2, AMD 64, NX

Virtualization Not supported

Hyperthreading Not supported

Fan Speed 3308 RPM

Bus Speed 199.9 MHz

Rated Bus Speed 799.7 MHz

Stock Core Speed 2000 MHz

Stock Bus Speed 200 MHz

Average Temperature 50 °C

Caches

L1 Data Cache Size 64 KBytes

L1 Instructions Cache Size 64 KBytes

L2 Unified Cache Size 512 KBytes

Cores

Core Speed Multiplier Bus Speed Rated Bus Speed Temperature Threads

Core 0 1999.2 MHz x 10.0 199.9 MHz 799.7 MHz 50 °C

 

 

RAM

Memory slots

Total memory slots 2

Used memory slots 2

Free memory slots 0

Memory

Type DDR

Size 2048 MBytes

Channels # Single

DRAM Frequency 200.0 MHz

CAS# Latency (CL) 3 clocks

RAS# to CAS# Delay (tRCD) 3 clocks

RAS# Precharge (tRP) 3 clocks

Cycle Time (tRAS) 8 clocks

Bank Cycle Time (tRC) 11 clocks

Command Rate (CR) 2T

Physical Memory

Memory Usage 34 %

Total Physical 2.00 GB

Available Physical 1.31 GB

Total Virtual 3.85 GB

Available Virtual 2.80 GB

SPD

Number Of SPD Modules 2

Slot #1

Slot #2

 

 

Motherboard

Model SiS-760 (Socket 754)

Chipset Vendor SiS

Chipset Model 760GX

Chipset Revision 03

Southbridge Vendor SiS

Southbridge Model 964

Southbridge Revision 36

System Temperature 40 °C

BIOS

Brand Phoenix Technologies, LTD

Version 6.00 PG

Date 26/09/2005

Voltage

CPU CORE 1.504 V

MEMORY CONTROLLER 1.872 V

+3.3V 3.264 V

+5V 5.080 V

+12V 12.096 V

-12V (9.984) V

-5V (8.448) V

+5V HIGH THRESHOLD 3.091 V

CMOS BATTERY 3.056 V

PCI Data

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI0

Characteristics 5V, PME

Slot Number 0

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI1

Characteristics 5V, PME

Slot Number 1

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI2

Characteristics 5V, PME

Slot Number 2

Slot PCI

Slot Type PCI

Slot Usage Available

Bus Width 32 bit

Slot Designation PCI3

Characteristics 5V, PME

Slot Number 3

Slot AGP

Slot Type AGP

Slot Usage In Use

Bus Width 32 bit

Slot Designation AGP

Characteristics 5V

Slot Number 4

 

 

Graphics

Monitor

Name AL1916 on NVIDIA GeForce FX 5200 (Microsoft Corporation)

Current Resolution 1024x768 pixels

Work Resolution 1024x734 pixels

State Enabled, Primary, Output devices support

Monitor Width 1024

Monitor Height 768

Monitor BPP 32 bits per pixel

Monitor Frequency 60 Hz

Device \\.\DISPLAY1\Monitor0

NVIDIA GeForce FX 5200 (Microsoft Corporation)

Manufacturer NVIDIA

Model GeForce FX 5200 (Microsoft Corporation)

GPU NV34

Device ID 10DE-0322

Revision A2

Subvendor CardExpert Technology (10B0)

Current Performance Level Level 0

Technology 150 nm

Transistors 47 M

Release Date 2003

DirectX Support 9.0

DirectX Shader Model 2.0

OpenGL Support 2.0

GPU Clock 250 MHz

Memory Clock 266 MHz

Driver version 5.6.7.3

BIOS Version 4.34.20.15.00

ROPs 4

Shaders Vertex 4/Pixel 42

Memory Type DDR

Memory 64 MB

Pixel Fillrate 1.0 GPixels/s

Texture Fillrate 1.0 GTexels/s

Count of performance levels : 1

Level 1

 

 

Storage

Hard drives

ST500DM002-1BD142

Manufacturer Seagate

Heads 16

Cylinders 64,601

Tracks 15,504,240

Sectors 976,767,120

SATA type SATA-III 6.0Gb/s

Device type Fixed

ATA Standard ATA8-ACS

Serial Number W2AVQNM3

Firmware Version Number KC45

LBA Size 48-bit LBA

Power On Count 468 times

Power On Time 71.8 days

Speed 7200 RPM

Features S.M.A.R.T., AAM, NCQ

Max. Transfer Mode SATA III 6.0Gb/s

Used Transfer Mode SATA I 1.5Gb/s

Interface SATA

Capacity 465 GB

Real size 500,107,862,016 bytes

RAID Type None

S.M.A.R.T

Status Good

Temperature 35 °C

Temperature Range OK (less than 50 °C)

S.M.A.R.T attributes

Partition 0

Partition ID Disk #0, Partition #0

Disk Letter C:

File System NTFS

Volume Serial Number 90F0154C

Size 465 GB

Used Space 9.3 GB (1%)

Free Space 456 GB (99%)

 

 

Optical Drives

NEC DVD_RW ND-3550A

Media Type DVD Writer

Name NEC DVD_RW ND-3550A

Availability Running/Full Power

Capabilities Random Access, Supports Removable Media

Read capabilities CD-R, CD-RW, CD-ROM, DVD-ROM, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL

Write capabilities CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-R DL, DVD+R DL

Config Manager Error Code Device is working properly

Config Manager User Config FALSE

Drive H:

Media Loaded FALSE

SCSI Bus 0

SCSI Logical Unit 0

SCSI Port 3

SCSI Target Id 0

Status OK

[Plastic Nev]

Thanks for that Andy, I have to go out soon, however Ken may pick up on this and find the right drivers to download for you.

 

Nev.

[Starbuck]

I have no sound? speakers are connected as before,

I've had this happen twice when reinstalling XP.

My solution was simple....download the Realtek AC'97 Audio Driver for the soundcard. (page may take a while to load the download)

Save it to your Desktop and then double click on the downloaded icon to install the drivers.

You may need to reboot the system for them to take effect.

By all means wait for Ken or Nev to confirm this though.

[andyg]

Emsisoft didn't like that site and through it out but have found the driver on another site and that now works - thanks.

[Starbuck]

Emsisoft didn't like that site

Strange as the link was to 'Realtek's own site.

 

have found the driver on another site and that now works

All's well that ends well. :)

Glad you have your sound back.

[andyg]

Just as an update:

List now includes Audio however, I cannot see any mention of the CnM Lifestyle Internal Card Reader. The device is fitted, connected and has the power light on (in fact, the light does not go off??) but I cannot see the device anywhere on the PC??

 

 

Operating System

Windows XP Home Edition 32-bit SP3

 

CPU

AMD Athlon 64 3000+ 52 °C

ClawHammer 0.13um Technology

 

RAM

2.00GB Single-Channel DDR @ 199MHz (3-3-3-8)

Motherboard

SiS-760 (Socket 754) 40 °C

 

Graphics

AL1916 (1024x768@60Hz)

64MB NVIDIA GeForce FX 5200 (Microsoft Corporation) (CardExpert Technology)

 

Storage

465GB Seagate ST500DM002-1BD142 (SATA) 36 °C

465GB TOSHIBA STOR.E ALU 2S USB Device (USB (SATA)) 33 °C

 

Optical Drives

NEC DVD_RW ND-3550A

 

Audio

Realtek AC'97 Audio

 

 

Sorry for the constant emails but trying to offer as much info as possible?

[DSTM]

Just as an update:

List now includes Audio however, I cannot see any mention of the CnM Lifestyle Internal Card Reader. The device is fitted, connected and has the power light on (in fact, the light does not go off??) but I cannot see the device anywhere on the PC??

 

 

Hi. Your PC will not see this device if the drivers have been removed.I would suggest reinstalling the drivers for this device.

Anything in Windows updates?

 

QUOTE

"Internal computer hardware is directly connected to the motherboard on the inside of a computer system. This includes internal SD card readers. Occasionally, you may find the SD card reader not listed among the currently installed devices. This is because the driver for the SD card reader has been removed. When this occurs, the computer is not able to detect or use the equipment. In order to reinstall the internal SD card reader, you must upload the driver back to the computer" UNQUOTE

 

Read more : http://www.ehow.com/how_8313193_reinstall-internal-sd-card-reader.html

Edited June 22, 2014 by DSTM

[Plastic Nev]

Hi, DSTM is right, and the drivers for the card reader will probably be a one on its own as I doubt the chipset drivers will be part of it, as being a built system whoever built it may have got the drivers disk with it when he fitted the reader.

I have looked round myself and although I can find places to actually buy the reader, no one seems to have drivers for it.

However, the adverts for it on Amazon suggest it is a plug and play device, (No drivers needed) so Windows itself should recognise it and install its own drivers.

 

It will mean first shutting down the computer, then taking the cover off, finding the cable which connects it to the motherboard, and then disconnecting it from the motherboard. Start the computer up again with it disconnected. Windows then will run up and run as normal.

Shut the computer down again, then reconnect it, there is a good chance Windows will then see the device as new hardware and install its own drivers.

 

If everything else seems to be OK, we may be able to leave it at that, however let us know how you get on.

 

Nev.

[KenB]

Hi Andy

Just to confirm what Nev has said ..

 

This device does suggest "plug and play" so it should just be a case of re-connecting and Windows should find it.

 

Let us know how it goes :)

[Plastic Nev]

Hi I have now found a quite useful site if there is any more problems with drivers for other hardware, they have a scanner service which should point out which drivers may be needed.

Have a look here :-

 

Link deleted by KenB

[andyg]

Hi I have now found a quite useful site if there is any more problems with drivers for other hardware, they have a scanner service which should point out which drivers may be needed.

Have a look here :-

 

Link deleted by KenB

 

 

How good is this? tried using it and it thinks my PC is a HP/Compaq Notebook???

I tried manually selecting the motherboard etc and it then asked me to register which I did and now it wants me to phone a Toll Free number to get my Password Key!!

Edited June 23, 2014 by andyg

[KenB]

and now it wants me to phone a Toll Free number to get my Password Key!!

I assume that you have not phoned ?? ( Don't - they will probably want to sell you something :) )

[Plastic Nev]

Oh dear, sorry about that, it looked a good trustworthy site. Don't go any further with them.

If you have no further problems we will leave things alone.

 

Nev.

[KenB]

I have deleted the links as others may decide to give it a try :)

[andyg]

I assume that you have not phoned ?? ( Don't - they will probably want to sell you something :) )

 

Don't worry, may be stupid with computers but not daft!! :)

 

The Card reader is now working ok after doing what you said so thank you for that.

I now need ( I assume?) some drivers still for the Motherboard etc??

I have been busy and not been on here for a few days and already forgot where we were!! :rolleyes:

 

I've still got this WinFast disc which looks like the genuine disc that come with the Motherboard??

 

[ATTACH=CONFIG]1239.vB5-legacyid=2246[/ATTACH]

 

Contents are listed in a previous post (post 53).

Edited June 25, 2014 by andyg

[Plastic Nev]

No sorry but it certainly isn't the right disk as your motherboard is not a Winfast one, it is a SiS motherboard, made by a different manufacturer. No idea as to why that disk was given to you. After all it did come up with an error the last time you tried it any way.

 

If everything is working as it should do now, it is more than likely the correct drivers were installed for everything by Windows itself.

However keep a check on things and if you find something not working as it should, let us know.

 

Nev.

[andyg]

However, I get the message: 'WinFast, This Utility CD cannot support your Motherboard'. ??

[andyg]

No sorry but it certainly isn't the right disk as your motherboard is not a Winfast one, it is a SiS motherboard, made by a different manufacturer. No idea as to why that disk was given to you. After all it did come up with an error the last time you tried it any way.

 

Nev.

 

Now I'm confused?? Told you I know nothing about pc's!

To be honest, I have never heard of either WinFast or SiS but the board has both on it?

 

[ATTACH=CONFIG]1240.vB5-legacyid=2247[/ATTACH]

 

If you feel all is ok and I cannot argue to be fair then many many thanks to you all for all your help, totally appreciated.

 

Does your 'Fund' accept PayPal??

[Plastic Nev]

I know it seems strange, however the Winfast logo I can see is only on a heat sink, it may be also the graphics chip as well, but cannot seem to find much information one way or the other regarding your motherboard and number that Speccy found for us. Maybe because it is a few years old and little information now available, this happens.

Any way if your happy everything else is OK then we can leave it at that. Though don't hesitate to come back and let us know if you find something isn't right.

 

As far as I am aware yes for the Paypal and thanks very much for the offer, it all helps in keeping the forum here..

 

Quick edit, the Paypal logo is top left of the main index page, just click on that to donate, and thanks once again.

 

Nev.

[Starbuck]

Told you I know nothing about pc's!

You know a lot more now though.

This is how we all started.

Well done for sticking with this.