Why does Microsoft Outlook/Hotmail keep putting emails from Microsoft in junk?

[RustyKnight]

I keep missing emails from Microsoft because they always go to the junk folder, I use Windows Live Mail to send/receive emails and was expecting something to do with my Xbox account, when I checked the junk folder on the Outlook website it was full of email from Microsoft :confused:

[RandyL]

Hi Rusty;

That's a problem with any email filtering program. Who knows what their protocol is for determing junk mail. It does appear to be intuitive however so I suggest to start marking them as "not junk". This will automatically move them to your inbox. After doing this a few times the filter should start ignoring them and let them go to your inbox.

[RustyKnight]

Thanks, I've started doing that now, I guess it'll have to become part of my weekly ritual!

[Plastic Nev]

Hi, there is a way to stop them being blocked. Firstly open your Outlook.com box, then click on Junk, at the bottom of the page there is a script saying "Looking for an E Mail? If you can't find it here, look in your Blocked senders list."

Click on "Blocked senders list" (That bit is a link) the next page has instructions for unblocking an address. Or even blocking one if being spammed by someone.

 

Nev.

[Ray1000]

Hi Rusty,

 

Have you got all your folders on view down the left hand side?

 

My list starts with Inbox then Junk ... when a new one arrives in Junk it is hard to miss as the type changes to Bold and a 1 appears at the side.

 

Ray

[RustyKnight]

I'll have another look, is there an option to add Microsoft to a white list, although that doesn't always help because there are so many variations of email address domains.