DSTM Posted July 2, 2014 Posted July 2, 2014 (edited) It is possible you keep installing the same Microsoft problem update. As discussed earlier you need to set your Microsoft updates to manual and install each update one at a time.When you find the problem update then hide it. How to change microsoft update settings. http://pcsupport.about.com/od/system-security/f/windows-update-settings.htm Edited July 2, 2014 by DSTM Quote Confidence, is the feeling I get, moments before I stuff something up.
wellies Posted July 3, 2014 Posted July 3, 2014 ...and when I right click there is no settings option. This is something wrong and might be giving a clue to the problem. The option should be there when right-clicking on a Flash presentation (option written as, 'Settings...'). Uninstalling and reinstalling Flash Player to see if it returns that option could be worth trying. Then try un-ticking 'Enable hardware acceleration'. If it is a Flash Player problem, I'm not sure System Restore would have any effect on it? Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Computer: Intel i5 CPU|8GB RAM|Windows 8.1.1 64-bit|Sandboxie|Qihoo 360 Total Security|Firefox|Chrome|150 Mbps cable broadband.
wellies Posted July 3, 2014 Posted July 3, 2014 Further thought, I notice YouTube videos are played by HTML5 (not Flash Player) if using Internet Explorer and Chrome. Maybe the problem is a browser issue. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Computer: Intel i5 CPU|8GB RAM|Windows 8.1.1 64-bit|Sandboxie|Qihoo 360 Total Security|Firefox|Chrome|150 Mbps cable broadband.
DSTM Posted July 3, 2014 Posted July 3, 2014 You may well be right,Wellies. Also try Microsoft "FIXIT" Has cured a lot of my video issues in the past. http://support.microsoft.com/mats/windows_media_player_diagnostic Quote Confidence, is the feeling I get, moments before I stuff something up.
RustyKnight Posted July 4, 2014 Posted July 4, 2014 Sorry for interrupting, I had two TV catchup apps that stopped working after a couple of weeks, presumably because of Windows updates because I hadn't used the computer in between. I just tried the Fixit link to see if it would help with my problem but got a message saying "We're sorry, but your operating system is not supported by Microsoft Fix It at this time." My computer is running Windows 8.1 64-bit. Quote [Windows 7, Windows 8.1, Ubuntu MATE, Linux Mint, Chromebook] [several Raspberry Pi running various versions of Raspbian]
DSTM Posted July 4, 2014 Posted July 4, 2014 Hi RustyKnight. Best to start your own thread as this will lead to confusion in posts I would think. Quote Confidence, is the feeling I get, moments before I stuff something up.
KenB Posted July 4, 2014 Posted July 4, 2014 Hi Rusty Knight This is a long-running thread started by Quirkie. As DSTM suggests - you will get more response if you start a fresh thread :) [ also it is confusing to have 2 members wanting advice in the same thread ] Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
RustyKnight Posted July 6, 2014 Posted July 6, 2014 Sorry, I was just pointing out that Fixit wasn't compatible with Windows 8 64-bit, my problem seems to have cured itself. Quote [Windows 7, Windows 8.1, Ubuntu MATE, Linux Mint, Chromebook] [several Raspberry Pi running various versions of Raspbian]
Plastic Nev Posted July 6, 2014 Posted July 6, 2014 Thanks for the clarification Rusty K, we are still waiting to see if Quirky has found which update is causing the problem. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Quirkie Posted July 8, 2014 Author Posted July 8, 2014 I do not know which update is doing it. I have them on manual now.. Today the videos are playing ok! Just have to keep on an the updates Quirkie Quote
Quirkie Posted July 9, 2014 Author Posted July 9, 2014 Ok, I have the updates set on manual but today the videos aren't playing. I didn't do any updates. This is weird!:confused2: Quirkie Quote
Plastic Nev Posted July 9, 2014 Posted July 9, 2014 OK, Quirky, indeed it is sounding weird, however, all I can ask now is to think back to whatever you did from when the video worked, to the present moment when it no longer does, there has to be something doing it. Even opening a program, if badly coded it can change a setting somewhere else. If all update systems were effectively off and the fault still occurs, it has to be something else that has been done causing it. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Quirkie Posted July 12, 2014 Author Posted July 12, 2014 Hi, I really don't know what happened. I just know one day I got a green screen and all I got was the sound. How do I figure out what is causing it? Quirkie Quote
Plastic Nev Posted July 12, 2014 Posted July 12, 2014 Hi, I am scratching my head now and wondering if there is some malware doing it now as other options seem to have been tried. have you done a scan for and to fix any virus/malware with Avast? Do you have any other security software such as Malwarebytes, if so have you run any scans with that? Let us know about what any scans find and if needed we will get the malware guys involved. If not sure about where to get Malwarebytes and how to use it if you don't already have it, just follow step 1 for now from this page :- http://extremetechsupport.com/threads/15547-Before-posting-for-Malware-Removal-help-Windows-8#.U8GJJbE1CCA We will only need to go the full distance of that page if there is something nasty shows up with any of your scans. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Quirkie Posted July 13, 2014 Author Posted July 13, 2014 Ok, I'll do a scan with the Malwarebytes and see what comes up Quirkie Quote
Quirkie Posted July 13, 2014 Author Posted July 13, 2014 I did the scan with Malwarebytes and nothing detected. Avast isn't detecting anything either Quirkie Quote
DSTM Posted July 14, 2014 Posted July 14, 2014 We don't seem to be getting anywhere. I suggest a non destructive repair install. http://www.winhelp.us/non-destructive-reinstall-of-windows-8-and-8-1.html Quote Confidence, is the feeling I get, moments before I stuff something up.
wellies Posted July 14, 2014 Posted July 14, 2014 Some faults are hard to diagnose and cure over the Internet. Just some things that need confirming that might be a help though: * Are the video's that won't play all Flash videos/presentations? * Do some YouTube videos play and some not? * Are they all played via the browser or do some videos use a standalone player? * If some other player, what file extensions are the videos that won't play? * If just the browser, have you tried a different one? * Have you got any script blocking software installed (if so try disabling it)? * Have you looked into it being something blocked in any security program that is installed? I know some of these points have been spoken of already but since nothing has worked up to now, it could just be worth combing over them again in case something comes to light. Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Computer: Intel i5 CPU|8GB RAM|Windows 8.1.1 64-bit|Sandboxie|Qihoo 360 Total Security|Firefox|Chrome|150 Mbps cable broadband.
Quirkie Posted July 14, 2014 Author Posted July 14, 2014 DVDS won't play either. Just the sound! Quirkie Quote
wellies Posted July 14, 2014 Posted July 14, 2014 You could try the repair install suggested by DSTM. Failing that, it could be a graphics problem if it won't play off-the-shelf DVDs either. Do you have some graphics card settings available to try? Is the driver the latest one? Quote Need help with your computer problems? Then why not join Free PC Help. Register here If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members.Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. Computer: Intel i5 CPU|8GB RAM|Windows 8.1.1 64-bit|Sandboxie|Qihoo 360 Total Security|Firefox|Chrome|150 Mbps cable broadband.
Quirkie Posted July 17, 2014 Author Posted July 17, 2014 Yesterday I did what is called refreshing the PC. So far the videos are playing just fine. Hopefully they will continue to Quirkie Quote
Plastic Nev Posted July 22, 2014 Posted July 22, 2014 Meant to post this earlier, however thanks for letting us know and lets see how you get on with it. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
Quirkie Posted July 23, 2014 Author Posted July 23, 2014 Since I refreshed my PC the videos are playing. I think it may have been a setting that got turned off. Wish I knew for sure Quirkie Quote
Plastic Nev Posted July 24, 2014 Posted July 24, 2014 The complexity of the Windows operating system is sometimes impossible to understand, so a complete repair, or refresh is the only way to sort out whatever part of it that may have become corrupted. Hopefully all will be OK from now on and thanks for letting us know. Nev. Quote Need help with your computer problems? Then why not join Free PC Help. Register here. If Free PC Help has helped you then please consider a donation. Click here We are all members helping other members. Please return here where you may be able to help someone else. After all, no one knows everything and you may have the answer that someone needs. -------------------------------------------------------------------- I have installed Windows, now how do I install the curtains? 😄
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