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Samsung 931cw monitor (Solved)

Dknapton
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Dknapton Newbie

Dknapton

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Hi,

 

I've just got my pc back from pc world having had a power issue 'fixed'. Put it all back together, but the monitor remains in standby mode. Checked all cables and rebooted several times. Pressed the source button and pressed keyboard key, but no use. Hopefully you guys are quicker than the know how guys at pc world...😰😰😰

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Plastic Nev Newbie

Plastic Nev

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Hi and welcome to Extreme Tech Support - Free PC Help.

Two things to try if you can, first is to try a different monitor, or try the monitor on a different computer.

 

Whatever the power issue was on the computer, just might have damaged the monitor, so you need to be able to try those suggestions to rule out either the computer, or the monitor.

 

Edit to add, DSTM posted at the same time, try that page he mentions first.

 

Nev.

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Dknapton Newbie

Dknapton

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Thanks guys.... I sent my pc in as it kept crashing and failed to boot regularly. I was told by pc world that the problem was my power supply as I'd fitted a new graphics card and it wasn't coping. The monitor was working fine and I'm pretty sure it's not the monitor at fault. When I detach either cable (digital or analogue) it does what it should and tells me the cables aren't attached. Miffed!
Plastic Nev Newbie

Plastic Nev

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Hi, our usual policy regarding warranty situations, which this seems now to be, if you are fairly sure the monitor is working OK, it must be the computer and I suggest taking it back along with the monitor as their work hasn't produced a working computer. My suspicion being that somehow the graphics card is no longer working.

They should have tested everything and made sure it was working before returning it to you.

 

Nev.

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Dknapton Newbie

Dknapton

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Thanks Nev, I think you may be right. I have moved the analogue (blue) connector to a spare one half way up the back of the unit and it now works. Obviously not connected to the video card....don't understand how that works, but might tell you something? As a trumpet player, love your profile pic
DSTM Newbie

DSTM

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Are the drivers installed for the new Video card?

Confidence, is the feeling I get, moments before I stuff something up.

 

Plastic Nev Newbie

Plastic Nev

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DSTM has a very good point, I am a lot suspicious of PC world and their so called technicians, I am just wondering if they disabled the card instead of fitting a new and bigger power supply.

The paperwork, bill and receipt should be itemised as to what they are supposed to have done. If they have installed a newer and bigger power supply, it should all be there on the paperwork. If they haven't and as I suspect disabled the card by removing the drivers, there will not be a power supply listed.

 

Let us know please, also was the repair bill more or less than £50, as that will give us a good clue as to what they have done.

 

Nev.

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I have installed Windows, now how do I install the curtains? 😄

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Dknapton Newbie

Dknapton

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I had to reset to factory settings before I sent it off, to try and resolve the problem I was having. Pc world billed me the normal £50 plus 35 for a new pore supply. I tried installing the drivers from the installation disc that came with it, but got an error message saying please install VGA cards of asus.
Plastic Nev Newbie

Plastic Nev

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Hi, for once it looks like they did their part of the job right with a new power supply.

So, did you fit the graphics card or someone else as it should have come with a disk for its own drivers, do you have that disk?

If not can you give us the full make and model numbers of the graphics card so we can find a download site for you.

 

Nev.

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I have installed Windows, now how do I install the curtains? 😄

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Dknapton Newbie

Dknapton

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Sorry for late response, been away from internet..... I bought and installed the card about 18 months ago and used the provided installation disc. It worked fine up until I got it back from pc world (still waiting for them to get back to me!!!) when I insert the disc and try to run set up it stops with an error message, saying please install VGA cards of asus
DSTM Newbie

DSTM

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You keep saying Graphics card. What graphics card did you fit?

Confidence, is the feeling I get, moments before I stuff something up.

 

DSTM Newbie

DSTM

Posted
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Download "free Speccy" and post a screen shot. That will give us the information we need.

 

https://www.piriform.com/speccy/download

 

My guess you haven't uninstalled possibly corrupted drivers and you are attempting to install fresh drivers on top which won't work.

That can give you the error you are getting.

Confidence, is the feeling I get, moments before I stuff something up.

 

DSTM Newbie

DSTM

Posted
Posted
Why so many updates? Have you changed your operating system from Windows Vista?

Confidence, is the feeling I get, moments before I stuff something up.

 

Dknapton Newbie

Dknapton

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No, not changed it. The SP2 only downloaded yesterday.....http://speccy.piriform.com/results/PpeK3lkvL4f0wNWkPjvrVSU Doesnt look like my PC can detect the graphics card..
DSTM Newbie

DSTM

Posted
Posted

No, Windows is not detecting the card. Either the card is dead or cable or bent or broken pins where the DVI cable connects to the monitor and graphics card.

Please check very carefully. Failing that you will have to either try another Graphics card or get this Graphics card tested at a computer shop.

Remove the card, clean the contacts and re seat the card.

Confidence, is the feeling I get, moments before I stuff something up.

 

Dknapton Newbie

Dknapton

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Thanks for your time DSTM, much appreciated. I'll take it out and have a look, but surely PC world should fix it, as it worked before it went to them?
DSTM Newbie

DSTM

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Posted

I would take it back to PC World.

I have no way of telling if the Video card is seen in the BIOS.

I naturally don't know what changes they may have made.

Sorry I can't be of more help.

Confidence, is the feeling I get, moments before I stuff something up.

 

Plastic Nev Newbie

Plastic Nev

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Posted

LOL, I did say earlier PC World don't have such a good reputation and this is typical. Why on earth they should have needed to remove the graphics card in the first place when only fitting a new power supply is beyond me, however they obviously didn't fit it back correctly.

 

At least now all is working, please let us know how you get on and if any more problems don't hesitate to get back to us.

 

Give it a day or two, and if no more problems I will mark this thread as solved for you.

 

Nev.

Need help with your computer problems? Then why not join Free PC Help. Register here.

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 We are all members helping other members. Please return here where you may be able to help someone else.  

After all, no one knows everything and you may have the answer that someone needs.

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I have installed Windows, now how do I install the curtains? 😄

image.png

DSTM Newbie

DSTM

Posted
Posted
That's good news. When I said reseat the card was a long shot. Great it worked.

Confidence, is the feeling I get, moments before I stuff something up.

 

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