Not able to open Yahoo Mail

[Thebearwrestler]

Hi,

 

I am having problems with my Yahoo mail, I am able to login and preview my mail on the Yahoo homepage but when I click into my Yahoo mail a page opens up and jumps between two blank pages and does this for 30 seconds and then crashes my internet.

 

I have tried using System Restore but I don't seem to have any restore points, I have gone into safe mode and still no restore points. I have read up that this could be a symptom of a virus removing all my restore points. I have tried disabling Avg and then trying system restore but that has not worked.

 

I have Avg installed and this shows no issues so I have installed malwarebytes also but this has not solved the problem.

 

Can anyone give me any advice? apart from a fresh install of windows I am unsure what to do.

 

Cheers

 

Gary

[Plastic Nev]

Hi Gary, welcome to Extreme Tech Support - Free PC Help.

 

I see you have asked for help with this issue in our Malware removal forum, so I only have a few things to ask before that thread is concluded.

 

Is this happening using Windows Live Mail or some other client Gary?

 

This problem may just be due to a time synchronisation problem, is the system clock on the bottom right corner showing the correct time?

 

I know that the Windows time site seems to be down at the moment, and appears to have been down for a day or two. That might just be the root of the problem if yours is also only a few days old.

My own MSN/Hotmail will not connect so went looking for why.

 

Nev.

[Thebearwrestler]

Hi Nev,

 

I don't use any other mail apart from Yahoo. My system clock looks like it is showing the correct time. I think the login issue has been going on for a around a week now.

 

Cheers

 

Gary

[Plastic Nev]

OK Gary, I sent a message to Microsoft that the Windows.time.com site appeared to be down. A couple of hours later, I could then manually reset the synchronisation and then my hotmail worked.

 

So click on the clock on the bottom right, click on the bottom line "Change date and time settings", in the next window that opens click the top tab "Internet time" Click "Change settings", In that next window check the drop down menu is showing "time.windows.com" Then click "Update Now", hopefully after a short time it will tell you it has synchronised.

If so close out of it all and check your mail again.

 

Let us know if that sorts it out or not please.

 

Nev.

[Thebearwrestler]

Hi,

 

Yeah just tried that and still no luck with my Yahoo account. I managed to write down the two pages that appear 1 is login.yahoo.com and 2 is uk-mg42.mail.yahoo.com.

 

Regards

 

Gary

[Plastic Nev]

OK, Gary, we will leave this now till one of our malware removal guys takes a look at the logs for you.

Once we get an all clear from that it can be taken further if needed.

 

Nev.

[Thebearwrestler]

Hi Nev

 

i have been looking at the Yahoo community forums and there are instances of people not being able to sign in and seeing uk-mg42.mail.yahoo.com but I cannot see any answers to the problem.

 

Cheers

 

Gary

[Thebearwrestler]

Hi Nev,

 

Just downloaded Google chrome and can access my Yahoo mail from there, so the Yahoo logon issue must be related to Internet Explorer?

 

Should I try to uninstall Internet Explorer and reinstall it to see if that works?

 

Cheers

 

Gary

[Plastic Nev]

Keep up with Starbuck first Gary please, he may find something wrong within the logs, as well as the fact that it seems there are some problems on your system, get that sorted first, then we can carry on if needed. It can only cause confusion trying to do two things at once.

 

Nev.