[Solved]Getting Unknown USB Device (Device Descriptor Request Failed) Help me Please!

[Yemi]

Hello. My Laptop (Toshiba C50D-A-13G, Windows 8.1) Suddenly shut down by force! It was as if i held the power off button but i didn't. After this all my devices and mouses refused to work in the USB 2.0 Slots. Here is what i have tried already:

Reboot - Fail

Try the mouse on another Laptop to see if it's working - Mouse was Working in other Laptop.

Shut down and take battery out for a few minutes - Fail

Uninstall the Unknown USB Device and Reboot - Fail

System Restore - Fail

Change to default settings in bios mode - Fail

Run McAfee FULL Scan - Fail

Try to update drivers - Fail

Uninstall and re-install all Drivers in Universal serial bus controllers section - Fail

So far everything i have tried has Failed.

Please help me i'm getting seriously fustrated D:

Here are some Screenshots

http://epvpimg.com/0YwUb

http://epvpimg.com/tuYlf

http://epvpimg.com/gveWd

[KenB]

Hi and welcome to ExTS :)

 

Uninstall the Unknown USB Device and Reboot - Fail

If Windows is still recording this as a problem ( yellow exclamation mark ) after you have uninstalled it - then it seems that Windows is "seeing" hardware that does not have the correct drivers.

 

I doubt that this is the cause of your USB ports not working.

 

When you say you updated drivers - did you update the Chipset Drivers for your machine?

 

Take a look here - click here

See if you can update the Chipset Drivers.

[Yemi]

My machine does not show up on the list :(

[KenB]

My machine does not show up on the list

Send me a PM with the Model or Serial Number please.

 

Click on my name ( to the left ) then click on "Private Message"

[Yemi]

Ok Done :D

[KenB]

I didn't have any luck with that particular page either :(

 

I did find this - click here

 

There are USB Drivers there ..........not sure if you have tried these ??

 

There doesn't seem to be a chipset driver which is odd.

 

Let me know how you get on with the USB driver.

[Yemi]

Thanks i found my Model Im just installing the USB Drivers. I Hope it works :D

 

Edit***

 

The USB Driver Install did not fix the problem :(

Edited November 5, 2014 by Yemi

[KenB]

The USB Driver Install did not fix the problem

 

What is showing in Device Manager against USB Controllers now ?

Any change ?

[Yemi]

There were No Changes

[KenB]

There were No Changes

Ok.

Go back to Device Manager and uninstall / delete every entry under USB Controllers

There are 13 showing in your last image.

 

Then re-boot.

 

Windows should detect "New Hardware" and re-install the drivers.

 

Take a look in Device Manager - let me know what is listed now please.

There will not be 13 as this list gets added to as you introduce new hardware to the USB Ports.

[Yemi]

Before i can Uninstall them all quick enough, the re-installation already begins. Im still getting the same message too.

[KenB]

Before i can Uninstall them all quick enough, the re-installation already begins.

I don't understand - the system shouldn't restart automatically.

I have just uninstalled one of my USB Controllers entries and the system didn't restart.

 

If you are prompted to restart click "Later"

Once all are uninstalled - then restart the system.

[Yemi]

Nooo My system doesn't restart. It's the usb controllers which keep auto installing. It's like i scanned for hardware changes (which i didn't).

[KenB]

It's the usb controllers which keep auto installing.

That's odd - most should only install if the hardware is present.

 

Have you uninstalled them one at a time anyway ?

 

Try this M-$oft "FixIt" - click here

[DSTM]

I am thinking something you have hooked up is not compatable with Windows 8.1 hence why windows keeps on trying to install the drivers and keeps on failing.

Do you think this is a possibility? Ken.

[KenB]

I am thinking something you have hooked up is not compatable with Windows 8.1 hence why windows keeps on trying to install the drivers and keeps on failing.

Hi DSTM

It is a possibility - the thing that confuses me is .... if the device is not connected it should be possible to remove the entry from Device Manager without it re-installing immediately.

[Yemi]

I Tried un-installing them one at a time slowly. But they still automatically reinstall.

[KenB]

Try this M-$oft "FixIt" - click here

 

Did you try this from my previous post ?

[Yemi]

Tried it And it didn't work e.e

[Yemi]

My USB Slot already makes the noise that a Device is pluggged in But it's not :L

[DSTM]

This is getting stranger by the minute. You haven't a disc in the DVD player and forgot about it?

[Yemi]

There is no C-D In there

[seedy21]

Hi Yemi

 

Please download MiniToolBox, save it to your desktop and run it.

 

Checkmark the following checkboxes:

 

 

• List last 10 Event Viewer log
  
• List Devices
  
• List Users, Partitions and Memory size.
  
• List Minidump Files
  

 

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

 

[Yemi]

Done. :D

 

http://www43.zippyshare.com/v/27260071/file.html

[seedy21]

Just to make it easier I am making a copy of the log here

 

 

 

MiniToolBox by Farbar Version: 21-07-2014

Ran by Yemi (administrator) on 08-11-2014 at 18:05:50

Running from "C:\Users\Yemi\Desktop"

Microsoft Windows 8.1 (X64)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (11/08/2014 03:01:04 PM) (Source: Application Hang) (User: )

Description: The program S4Client.exe version 0.8.32.22185 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

 

Process ID: 141c

 

Start Time: 01cffb5d5f77c2ac

 

Termination Time: 375

 

Application Path: C:\AeriaGames\S4League\S4Client.exe

 

Report Id: 0d1a08ad-6758-11e4-8265-40f02f1efd21

 

Faulting package full name:

 

Faulting package-relative application ID:

 

Error: (11/08/2014 01:46:08 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000005

Fault offset: 0x000508a5

Faulting process ID: 0x197c

Faulting application start time: 0xS4CLIENT.EXE0

Faulting application path: S4CLIENT.EXE1

Faulting module path: S4CLIENT.EXE2

Report ID: S4CLIENT.EXE3

Faulting package full name: S4CLIENT.EXE4

Faulting package-relative application ID: S4CLIENT.EXE5

 

Error: (11/08/2014 01:44:47 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000005

Fault offset: 0x000228be

Faulting process ID: 0xba4

Faulting application start time: 0xS4CLIENT.EXE0

Faulting application path: S4CLIENT.EXE1

Faulting module path: S4CLIENT.EXE2

Report ID: S4CLIENT.EXE3

Faulting package full name: S4CLIENT.EXE4

Faulting package-relative application ID: S4CLIENT.EXE5

 

Error: (11/07/2014 07:17:17 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: YEMI)

Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Error: (11/06/2014 07:04:13 PM) (Source: Application Error) (User: )

Description: Faulting application name: s4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000005

Fault offset: 0x000228be

Faulting process ID: 0xe94

Faulting application start time: 0xs4CLIENT.EXE0

Faulting application path: s4CLIENT.EXE1

Faulting module path: s4CLIENT.EXE2

Report ID: s4CLIENT.EXE3

Faulting package full name: s4CLIENT.EXE4

Faulting package-relative application ID: s4CLIENT.EXE5

 

Error: (11/06/2014 06:16:25 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000005

Fault offset: 0x000228be

Faulting process ID: 0x18fc

Faulting application start time: 0xS4CLIENT.EXE0

Faulting application path: S4CLIENT.EXE1

Faulting module path: S4CLIENT.EXE2

Report ID: S4CLIENT.EXE3

Faulting package full name: S4CLIENT.EXE4

Faulting package-relative application ID: S4CLIENT.EXE5

 

Error: (11/06/2014 05:49:18 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: YEMI)

Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.

 

Error: (11/06/2014 05:24:12 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eeb4a3

Exception code: 0xc0000005

Fault offset: 0x000508a5

Faulting process ID: 0x1f34

Faulting application start time: 0xS4CLIENT.EXE0

Faulting application path: S4CLIENT.EXE1

Faulting module path: S4CLIENT.EXE2

Report ID: S4CLIENT.EXE3

Faulting package full name: S4CLIENT.EXE4

Faulting package-relative application ID: S4CLIENT.EXE5

 

Error: (11/06/2014 04:52:57 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4Client.exe, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: [s4L] Daily Mission Clear.dll, version: 0.0.0.0, time stamp: 0x54516fdb

Exception code: 0xc0000005

Fault offset: 0x00001299

Faulting process ID: 0x220c

Faulting application start time: 0xS4Client.exe0

Faulting application path: S4Client.exe1

Faulting module path: S4Client.exe2

Report ID: S4Client.exe3

Faulting package full name: S4Client.exe4

Faulting package-relative application ID: S4Client.exe5

 

Error: (11/05/2014 06:59:33 PM) (Source: Application Error) (User: )

Description: Faulting application name: S4CLIENT.EXE, version: 0.8.32.22185, time stamp: 0x54474015

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x05ec0142

Faulting process ID: 0x102c

Faulting application start time: 0xS4CLIENT.EXE0

Faulting application path: S4CLIENT.EXE1

Faulting module path: S4CLIENT.EXE2

Report ID: S4CLIENT.EXE3

Faulting package full name: S4CLIENT.EXE4

Faulting package-relative application ID: S4CLIENT.EXE5

 

 

System errors:

=============

Error: (11/07/2014 07:17:12 AM) (Source: DCOM) (User: YEMI)

Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

 

Error: (11/07/2014 06:58:33 AM) (Source: BTHUSB) (User: )

Description: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

 

Error: (11/06/2014 06:22:53 PM) (Source: EventLog) (User: )

Description: The previous system shutdown at 18:21:44 on ‎06/‎11/‎2014 was unexpected.

 

Error: (11/06/2014 05:49:13 PM) (Source: DCOM) (User: YEMI)

Description: Microsoft.WindowsLive.Mail.AppXj3e9v0xw9sf8t58nqr15tqqb2yq4zsfg.mca

 

Error: (11/04/2014 04:25:54 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: {209500FC-6B45-4693-8871-6296C4843751}

 

Error: (11/04/2014 06:51:30 AM) (Source: Service Control Manager) (User: )

Description: The Windows Update service did not shut down properly after receiving a pre-shutdown control.

 

Error: (11/03/2014 06:12:29 PM) (Source: DCOM) (User: NT AUTHORITY)

Description: {209500FC-6B45-4693-8871-6296C4843751}

 

Error: (11/02/2014 03:19:59 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)

Description: The event logging service encountered an error (5) while enabling publisher {0BF2FB94-7B60-4B4D-9766-E82F658DF540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.

 

Error: (11/02/2014 03:19:43 AM) (Source: Microsoft-Windows-Eventlog) (User: NT AUTHORITY)

Description: The event logging service encountered an error (5) while enabling publisher {0BF2FB94-7B60-4B4D-9766-E82F658DF540} to channel Microsoft-Windows-Kernel-ShimEngine/Operational. This does not affect channel operation, but does affect the ability of the publisher to raise events to the channel. One common reason for this error is that the Provider is using ETW Provider Security and has not granted enable permissions to the Event Log service identity.

 

Error: (11/02/2014 01:43:02 AM) (Source: DCOM) (User: YEMI)

Description: {209500FC-6B45-4693-8871-6296C4843751}

 

 

Microsoft Office Sessions:

=========================

Error: (11/08/2014 03:01:04 PM) (Source: Application Hang)(User: )

Description: S4Client.exe0.8.32.22185141c01cffb5d5f77c2ac375C:\AeriaGames\S4League\S4Client.exe0d1a08ad-6758-11e4-8265-40f02f1efd21

 

Error: (11/08/2014 01:46:08 PM) (Source: Application Error)(User: )

Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000508a5197c01cffb5a56316babC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll972a1dbf-674d-11e4-8265-40f02f1efd21

 

Error: (11/08/2014 01:44:47 PM) (Source: Application Error)(User: )

Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228beba401cffb59f86cee9eC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll671c8f55-674d-11e4-8265-40f02f1efd21

 

Error: (11/07/2014 07:17:17 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: YEMI)

Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

 

Error: (11/06/2014 07:04:13 PM) (Source: Application Error)(User: )

Description: s4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228bee9401cff9f46d642869C:\AeriaGames\S4League\s4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dllb1fbf76b-65e7-11e4-8265-0c54a51aeffa

 

Error: (11/06/2014 06:16:25 PM) (Source: Application Error)(User: )

Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000228be18fc01cff9ed90022adbC:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dll042ec723-65e1-11e4-8264-0c54a51aeffa

 

Error: (11/06/2014 05:49:18 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: YEMI)

Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141

 

Error: (11/06/2014 05:24:12 PM) (Source: Application Error)(User: )

Description: S4CLIENT.EXE0.8.32.2218554474015ntdll.dll6.3.9600.1727853eeb4a3c0000005000508a51f3401cff9e65988f894C:\AeriaGames\S4League\S4CLIENT.EXEC:\WINDOWS\SYSTEM32\ntdll.dllb8cdc79e-65d9-11e4-8264-0c54a51aeffa

 

Error: (11/06/2014 04:52:57 PM) (Source: Application Error)(User: )

Description: S4Client.exe0.8.32.2218554474015[s4L] Daily Mission Clear.dll0.0.0.054516fdbc000000500001299220c01cff9e21d5c89c9C:\AeriaGames\S4League\S4Client.exeC:\AeriaGames\S4League\Resource Tool\[s4L] Daily Mission Clear.dll5bba0203-65d5-11e4-8264-0c54a51aeffa

 

Error: (11/05/2014 06:59:33 PM) (Source: Application Error)(User: )

Description: S4CLIENT.EXE0.8.32.2218554474015unknown0.0.0.000000000c000000505ec0142102c01cff925fcf33176C:\AeriaGames\S4League\S4CLIENT.EXEunknowne075c85e-651d-11e4-8264-0c54a51aeffa

 

 

========================= Devices: ================================

 

Name: Unknown USB Device (Device Descriptor Request Failed)

Description: Unknown USB Device (Device Descriptor Request Failed)

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Manufacturer: (Standard USB Host Controller)

Service:

Problem: : Windows has stopped this device because it has reported problems. (Code 43)

Resolution: One of the drivers controlling the device notified the operating system that the device failed in some manner. For more information about how to diagnose the problem, see the hardware documentation.

 

 

========================= Memory info: ===================================

 

Percentage of memory in use: 61%

Total physical RAM: 7619.07 MB

Available physical RAM: 2927.27 MB

Total Pagefile: 9475.07 MB

Available Pagefile: 4632.91 MB

Total Virtual: 4095.88 MB

Available Virtual: 3984.55 MB

 

========================= Partitions: =====================================

 

1 Drive c: (TI31204800A) (Fixed) (Total:920.88 GB) (Free:857.28 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\YEMI

 

Administrator Guest Yemi

 

========================= Minidump Files ==================================

 

No minidump file found

 

 

**** End of log ****