Sp1 problem

[bob12a]

KB976932 installation status Failed error code 80004005

 

For years I have never been able to install this update I gave up in the end.

 

With the help of another member on here we have tried lots of things to no avail I now ask Kenb has he any ideas.

 

Thanks for help

[KenB]

Hi Bob

 

I have only a very brief outline as to what you have tried so far from Starbuck.

 

I understand that you had malware on your system - but that has now been sorted.

 

If you can - can you tell me some of the things you have tried so that we do not go over old ground again ?

Thanks.

 

[ As I told you - I am away this afternoon for a few days. If I don't add to this by Monday please send me an email or PM :) ]

 

 

NOTE TO OTHER MEMBERS - Please DO NOT add to this thread. I do not want to confuse the issue. This has been an on-going problem.

[bob12a]

Some items I have been trying over the last week Ken

 

I am not getting anywhere

Trying to update KB 946932,KB974821 also trying to work out what error 80004005 is.

 

Also

I do have now a recovery disc that came with the computer afraid to use it as I think it means I loose all on my comp.

=============

 

You can see this person has had the same problems

http://windowssecrets.com/forums/showthread.php/150073-Win-7-32-bit-update-to-SP1-(KB976932)-will-not-complete-configuring-quot-Failed

 

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

[KenB]

Hi Bob

 

We certainly do not want to go down the re-install route for this one.

If it is a "Recovery Disk" there is no option to try a Repair Install .....which is a pity.

 

Did you try a System File Check with Starbuck ? ( sfc /scannow )

[KenB]

Hi Bob

 

Nev has reminded me of another option ...... Digital River.

This is a legitimate Microsoft download site.

 

It is possible to download Win 7 with SP1 on it and use this to upgrade your present installation.

Your installed software etc would be left intact.

 

The process is not without its problems and is a little complex.

Take a look here - click here

and here - click here

 

This would solve your problem re SP1 but I would only suggest this if you were completely happy with the process and the risks.

 

==========

Bob,

Do you have your photos and files backed up to an external drive?

I would suggest that this is the first thing you should do if we are taking this any further :)

[bob12a]

Thanks I am studying this though I do think its beyond me.

I am fairly certain I have back ups of photo and files is there a way I can be sure.

I found this while lookin through digital river

X17-58996.iso

http://msft.digitalrivercontent.net/win/X17-58996.iso

I have downloaded it (over an hour) but have not gone any further I believe I need to burn it to DVR(help)

 

There is another answer I think why dont I just buy windows 8

 

Again thank for all your help.

 

Bob

[KenB]

I believe I need to burn it to DVR(help)

Hi Bob - yes you do need to burn it to DVD.

 

You have downloaded a 32 bit image of Home Premium.

Is this the exact same version of Win 7 that you have on your computer?

[ This is important ]

 

You should have the download file accessible in Downloads or possibly on the Desktop.

Insert a DVD into the drive.

Double click on the ISO icon from the download.

It should be as simple as that.

I suggest that if you are given the option to "Verify" then tick this box.

( This will check the burn and make sure it is OK ....you don't want a corrupt version of Win7 to work with :) )

 

Before we do anything else .... we need to make sure that you have a copy of all of your photos and any other files that you don't want to lose.

 

Let me know how you get on burning the image. :)

 

===========

 

Re. Win 8

I think you would get very frustrated with Win 8 ....it is very different from Win 7

Personally I prefer Win 7 ....I guess it is just what you get used to ( although I use Win 8.1 predominantly .... it is on this laptop :) )

[bob12a]

Thanks Ken going for my afternoon nap

 

 

can you help with this is there a way to check I am fairly certain Ido.

Before we do anything else .... we need to make sure that you have a copy of all of your photos and any other files that you don't want to lose.

[KenB]

Can you help with this is there a way to check I am fairly certain Ido.

Before we do anything else .... we need to make sure that you have a copy of all of your photos and any other files that you don't want to lose.

 

Hi Bob

I am sure that you would know if you had copies of the photos that you store on the computer.

This is normally done using a DVD / Memory Stick / External Hard Drive / Internet based Cloud ( or similar )

It is generally done manually - it can be automatic - but you would know in either case.

 

If you are unsure if you have backups, then it would be a good idea - if you cannot afford to lose the photos ( and files ) - to make a copy of the data that you value.

I am not suggesting that we are going to lose it .....this is just a precaution :)

 

Do you have an external hard drive that you can use ? This is probably the best as it will hold more.

You can use DVDs if you wish. ( or a large Memory Stick )

 

It is always best to have a copy of important files off the computer just in case of problems.

[KenB]

Hi Bob

 

The pic that you sent me looks as if you have unpacked the ISO

click here

 

Is the original file still there ?

Try right clicking on it if it is > is Burn to Disk an option ?

[bob12a]

Is the original file still there ?

Try right clicking on it if it is > is Burn to Disk an option ?

 

Good morning Ken

Silly me I replied yesterday to that question and forgot to press send

I have burnt a disc now to DVD.

 

(would send a snip but send image wont allow me to)

 

Bob

 

[KenB]

Hi Bob

(would send a snip but send image wont allow me to)

Don't worry Bob - email is fine :)

 

The image that you sent me is here ( for reference ) - click here

The content looks correct.

I used an ISO of Win7 some time back and I have just compared the files on mine with yours - they are the same.

So it looks as if we are good to go :)

[ Make sure you label this DVD and keep it safe - it can be used to re-install the Operating System at some time in the future if necessary ]

 

I am concerned about your photos.

Can you please confirm that you do have a copy of these and the copies are NOT stored on the actual computer that we are working on ?

Also - if you have documents on the computer that you don't want to lose please make a copy and store them on a DVD or Memory Stick.

[bob12a]

I am happpy photos are stored on external hard drive I am happy documents I want are on external hard drive

glad I burnt dvd correctly

[KenB]

Hi Bob

 

Just as a precaution we now need to back-up the drivers off your system.

 

Download "Double-Driver" from here: - click here

Save it to your Desktop.

 

There is a tutorial here - https://www.udemy.com/blog/backup-drivers-for-windows-7/

You will need to scroll down to "Method 2"

 

I have just tried this .... I didn't get dd.exe next to the icon - I just got dd -.it works the same

 

Double Driver selects what it thinks are the important drivers off your system.

( the ones that are checked )

Take a look down the list.

Anything that looks important ( sound / video / chipset / dvd / wifi etc ) make sure they have a tick next to them.

 

D-D will suggest a location to save these drivers to.

We want them on a Memory Stick if you have one.

If you are unsure how to do this ... write down the location that D-D is going to save your driver backup to so that we can find it later.

( I think it defaults to My Documents )

 

This is just a precaution - but it is good to have a backup of the drivers anyway :)

 

Just ask if you have any questions.

[bob12a]

Off for my afternoon hour rest.

Will study your instructions later on today

BFN

[bob12a]

Off for my afternoon hour rest.

Will study your instructions later on today

BFN

Ken

Drivers now backed up to stick as requested.

Bob

[KenB]

Drivers now backed up to stick as requested.

Nice one Bob :)

 

Firstly I suggest that you print out the instructions that I have sent you via email.

Let me know when you have these on paper.

 

I have contacted Shawn ( the guy who wrote the tutorial ) and asked him a quick question.

I want to be absolutely sure before we start on the "Repair Install" :)

[bob12a]

Nice one Bob :)

 

Firstly I suggest that you print out the instructions that I have sent you via email.

Let me know when you have these on paper.

 

I have contacted Shawn ( the guy who wrote the tutorial ) and asked him a quick question.

I want to be absolutely sure before we start on the "Repair Install" :)

 

instructions that I have sent you via email. Sorry Ken I cant find these instructions

Bob

[KenB]

I have just sent them Bob - sorry for the delay ....I got a phone call :)

[bob12a]

I have just sent them Bob - sorry for the delay ....I got a phone call :)

Got them ta lets call it a day now Ken chat tomorrow

Bob

[KenB]

lets call it a day now Ken chat tomorrow

No problem Bob.

 

I will write what I need to - you reply when you are ready :)

=======================

 

I have had a reply to my question.

Basically you have the wrong version of the ISO to do a "Repair" with.

I thought this may be the case - but had a vain hope that by using it we would upgrade to SP1 at the same time.

 

I can now report that this is not the case.

 

To do a "Repair Install" of Win7 with no SP1 installed you need a version of the Digital River Win 7 that has no SP1 too.

 

You have burned a version of Win 7 that does have SP1 on it.

This will still be useful - but only after we have SP1 on your system.

 

Also this is a 32 bit download version ........Do you have a 32 bit Operating System ?

 

Where do we go from here ?

You need to download the ISO Win 7 Digital River version ( without SP1 )

Burn this to DVD as you did with the other.

 

[ Make sure you clearly mark both DVDs "SP1" / "Without SP1" ]

 

The Download for both 32 bit and 64 bit versions can be got from here - click here

 

===================

I am sorry about the additional work Bob - but I am glad I asked the question.

 

One more thing .....

There is no guarantee that a Repair Install will fix your problem.

It is, however, the final stage before a full re-install.

 

Do you wish to continue ?

[bob12a]

No problem Bob.

 

I will write what I need to - you reply when you are ready :)

=======================

 

I have had a reply to my question.

Basically you have the wrong version of the ISO to do a "Repair" with.

I thought this may be the case - but had a vain hope that by using it we would upgrade to SP1 at the same time.

 

I can now report that this is not the case.

 

To do a "Repair Install" of Win7 with no SP1 installed you need a version of the Digital River Win 7 that has no SP1 too.

 

You have burned a version of Win 7 that does have SP1 on it.

This will still be useful - but only after we have SP1 on your system.

 

Also this is a 32 bit download version ........Do you have a 32 bit Operating System ?

 

Yes I have a 32bit OS

 

Where do we go from here ?

You need to download the ISO Win 7 Digital River version ( without SP1 )

Burn this to DVD as you did with the other.

 

[ Make sure you clearly mark both DVDs "SP1" / "Without SP1" ]

 

Will do

 

The Download for both 32 bit and 64 bit versions can be got from here - click here

 

===================

I am sorry about the additional work Bob - but I am glad I asked the question.

 

Dont be sorry Ken the amount of computer knowledge I have gained using my FPCH friends over the last Month is priceless

One more thing .....

There is no guarantee that a Repair Install will fix your problem.

It is, however, the final stage before a full re-install.

 

Do you wish to continue ?

 

With help I would like to continue BUT I will not want to do a re-install the computer has run with this error for years I was only reminded about the missing KB976932 (error 80004005) when I tried to install IE 11.

 

Hi Ken

My answers are in red above.

Thanks again.

Bob

[KenB]

I will not want to do a re-install

Yes - I was aware of this Bob this is why I wanted to try the "Repair Install"

 

Just one or two other things that have come to mind :

 

1. How much free disk space do you have ?

Right click on C: > Properties

 

2. Did you download SP1 as a file or did you try to use Automatic Updates to install it ?

Nev has suggested that if it was a 64 bit version you were trying to install it would fail.

 

Just trying to cover all bases before we go for the "Repair".

[bob12a]

Yes - I was aware of this Bob this is why I wanted to try the "Repair Install"

 

Just one or two other things that have come to mind :

 

1. How much free disk space do you have ?

Right click on C: > Properties

 

C: Used 285 GB

Free 625

 

 

2. Did you download SP1 as a file or did you try to use Automatic Updates to install it ?

I do not know I have a 32 and 64 Disc See snip in mail

Nev has suggested that if it was a 64 bit version you were trying to install it would fail.

 

Just trying to cover all bases before we go for the "Repair".

 

I have not burned the new disk yet

Thank you and Nev

[KenB]

Free 625

 

625 MB or 625 GB

This could be the problem.

If it is just 625 MB then the drive is nearly full.

 

Please confirm Bob - if this is the case we will try creating some more space and have another go with SP1.