Sp1 problem

[KenB]

Hi Bob

 

New log with today 13.34 attempted to install SP1

Failed at 14.56 with error code 80004005

Are you saying that you started the SP1 install and after over an hour of going through the process - it failed ?

 

Was it just hanging - or could you see activity ...the progress bar for instance.

This seems to be a long time before failing.

 

==================

 

Let's try something else:

 

Stop the Windows Update Service

 

Start > type in cmd > right click on cmd.exe that appears top left of screen.

Now click on "Run as Administrator"

At the command prompt type in .......net stop wuauserv .......hit ENTER [ space between each word ]

 

This stops the Updater Service.

 

Now delete the temporary Update Files

 

Then Start > Computer > double click on C:\

Then double click on Windows > Software Distribution > Data Store

Delete all of the files and folders here in Data Store.

 

Now click on the arrow to go back to "Software Distribution"

Double click on Download

Delete all of the files / folders in the "Download" folder.

 

Now try installing SP1 again from the file on your Desktop.

 

If it succeeds or fails you will need to go back to an elevated command prompt and type in .......net start wuauserv ......hit ENTER

This will start the Update Service again.

[bob12a]

Hi Bob

 

 

Are you saying that you started the SP1 install and after over an hour of going through the process - it failed ?

 

Was it just hanging - or could you see activity ...the progress bar for instance.

This seems to be a long time before failing.

It showed activity the progress bar moved all time but was showing 0% downloading then it failed after the length of time above I kept a constant eye on what was happening read a book and glanced up at monitor every few mins

==================

 

Let's try something else:

 

Stop the Windows Update Service

 

Start > type in cmd > right click on cmd.exe that appears top left of screen.

Now click on "Run as Administrator"

At the command prompt type in .......net stop wuauserv .......hit ENTER [ space between each word ]

 

This stops the Updater Service.

 

Now delete the temporary Update Files

 

Then Start > Computer > double click on C:\

Then double click on Windows > Software Distribution > Data Store

Delete all of the files and folders here in Data Store.

 

Now click on the arrow to go back to "Software Distribution"

Double click on Download

Delete all of the files / folders in the "Download" folder.

 

Now try installing SP1 again from the file on your Desktop.

 

Done This

10 updates were found including KB976932

All downloaded and updated EXCEPT KB976932

 

If it succeeds or fails you will need to go back to an elevated command prompt and type in .......net start wuauserv ......hit ENTER

This will start the Update Service again

 

Started Update Service again

 

.

Off thread

I seem to have lot of duplicates on my comp is there a safe way to remove them

[KenB]

Hi Bob

 

Done This

10 updates were found including KB976932

All downloaded and updated EXCEPT KB976932

We should have turned the Windows Update Service off - [ net stop wuauserv ]

I don't understand how.you got 10 updates

 

When you did this - did you get confirmation that the service had been stopped ?

 

I wanted to try installing SP1 from the downloaded file on your Desktop without the updates kicking in.

 

=======================

 

I seem to have lot of duplicates on my comp is there a safe way to remove them

The problem with duplicate files is - some of them may actually be needed.

Take a look here - click here

This gets a bit confusing in the reading ....but the gist is some of them may be needed.

 

You can identify them with CCleaner - but deciding what to remove and what to leave could be a headache.

My suggestion - leave them.

I doubt that they will be taking up too much space - and they certainly will not be slowing your system down.

[bob12a]

Hi Bob

 

 

We should have turned the Windows Update Service off - [ net stop wuauserv ]

I don't understand how.you got 10 updates

 

When you did this - did you get confirmation that the service had been stopped ?

 

YES CONFIRMED after the complete start from scratch at 1515

 

I wanted to try installing SP1 from the downloaded file on your Desktop without the updates kicking in.

 

I now understand what we should have done

1531 after net stop wuauserv

click sp1 on my desktop

1533 install

1633 still installing info 28% green progress bar about half way across

1636 green progress bar still moving info 28% green progress bar about 3/4 across

1648 screen changes to installation not successful error 80004005

 

Back where we started

=======================

 

 

.

 

regards Bob

 

 

FRESH REPORT

MiniToolBox by Farbar Version: 30-11-2014

Ran by BF2010 (administrator) on 31-12-2014 at 18:03:07

Running from "C:\Users\BF2010\Downloads"

Microsoft Windows 7 Home Premium (X86)

Boot Mode: Normal

***************************************************************************

 

 

 

 

 

 

 

 

I HAVE TRIED TO REMOVE EONENERGYFIT I AM SURE IT IS SOMETHING TO DO WITH EON.

 

 

 

 

 

 

 

 

========================= Event log errors: ===============================

 

 

Application errors:

==================

Error: (12/31/2014 03:23:02 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Performance counter shared memory setup failed with error -1. Reinstall sqlctr.ini for this instance, and ensure that the

 

 

instance login account has correct registry permissions.

 

 

Error: (12/31/2014 03:23:02 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Error in mapping SQL Server performance object/counter indexes to object/counter names. SQL Server performance counters are

 

 

disabled.

 

 

Error: (12/31/2014 03:20:15 PM) (Source: EventSystem) (User: )

Description: 80070005EventSystem.EventSubscription{60042969-6CCA-46CD-81D4-22A056C989F3}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StartScreenSaver

 

 

Error: (12/31/2014 02:21:03 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Performance counter shared memory setup failed with error -1. Reinstall sqlctr.ini for this instance, and ensure that the

 

 

instance login account has correct registry permissions.

 

 

Error: (12/31/2014 02:21:03 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Error in mapping SQL Server performance object/counter indexes to object/counter names. SQL Server performance counters are

 

 

disabled.

 

 

Error: (12/31/2014 02:16:11 PM) (Source: EventSystem) (User: )

Description: 80070005EventSystem.EventSubscription{5C70CD3A-8913-4D93-94F7-79182EF1B930}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StopScreenSaver

 

 

Error: (12/31/2014 02:03:34 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Performance counter shared memory setup failed with error -1. Reinstall sqlctr.ini for this instance, and ensure that the

 

 

instance login account has correct registry permissions.

 

 

Error: (12/31/2014 02:03:33 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Error in mapping SQL Server performance object/counter indexes to object/counter names. SQL Server performance counters are

 

 

disabled.

 

 

Error: (12/31/2014 02:00:24 PM) (Source: EventSystem) (User: )

Description: 80070005EventSystem.EventSubscription{5C70CD3A-8913-4D93-94F7-79182EF1B930}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StopScreenSaver

 

 

Error: (12/31/2014 01:37:05 PM) (Source: MSSQL$EONENERGYFIT) (User: )

Description: Performance counter shared memory setup failed with error -1. Reinstall sqlctr.ini for this instance, and ensure that the

 

 

instance login account has correct registry permissions.

 

 

 

 

System errors:

=============

Error: (12/31/2014 04:47:36 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: BF2010-PC)

Description: Service Pack installation failed with error code 0x80004005.

 

 

Error: (12/31/2014 04:36:15 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: BF2010-PC)

Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

 

 

Identity: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514

 

 

Error Code: 0x80004005

 

 

Target State: 7

 

 

Error: (12/31/2014 02:40:04 PM) (Source: DCOM) (User: )

Description: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

 

 

Error: (12/31/2014 02:06:13 PM) (Source: Service Control Manager) (User: )

Description: The Windows Search service hung on starting.

 

 

Error: (12/31/2014 02:01:09 PM) (Source: Service Control Manager) (User: )

Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

 

 

Error: (12/31/2014 01:58:31 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: BF2010-PC)

Description: Service Pack installation failed with error code 0x800f0a0d.

 

 

Error: (12/31/2014 01:39:50 PM) (Source: Service Control Manager) (User: )

Description: The Windows Search service hung on starting.

 

 

Error: (12/31/2014 11:07:44 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)

Description: Installation Failure: Windows failed to install the following update with error 0x80004005: Windows 7 Service Pack 1

 

 

(KB976932).

 

 

Error: (12/31/2014 10:02:34 AM) (Source: Service Control Manager) (User: )

Description: The Windows Search service hung on starting.

 

 

Error: (12/31/2014 09:56:46 AM) (Source: Service Control Manager) (User: )

Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

 

 

 

 

Microsoft Office Sessions:

=========================

Error: (12/31/2014 03:23:02 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description: -1

 

 

Error: (12/31/2014 03:23:02 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description:

 

 

Error: (12/31/2014 03:20:15 PM) (Source: EventSystem)(User: )

Description: 80070005EventSystem.EventSubscription{60042969-6CCA-46CD-81D4-22A056C989F3}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StartScreenSaver

 

 

Error: (12/31/2014 02:21:03 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description: -1

 

 

Error: (12/31/2014 02:21:03 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description:

 

 

Error: (12/31/2014 02:16:11 PM) (Source: EventSystem)(User: )

Description: 80070005EventSystem.EventSubscription{5C70CD3A-8913-4D93-94F7-79182EF1B930}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StopScreenSaver

 

 

Error: (12/31/2014 02:03:34 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description: -1

 

 

Error: (12/31/2014 02:03:33 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description:

 

 

Error: (12/31/2014 02:00:24 PM) (Source: EventSystem)(User: )

Description: 80070005EventSystem.EventSubscription{5C70CD3A-8913-4D93-94F7-79182EF1B930}-{00000000-0000-0000-0000-000000000000}-

 

 

{00000000-0000-0000-0000-000000000000}HB_StopScreenSaver

 

 

Error: (12/31/2014 01:37:05 PM) (Source: MSSQL$EONENERGYFIT)(User: )

Description: -1

 

 

 

 

CodeIntegrity Errors:

===================================

Date: 2014-10-27 08:32:59.609

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.609

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.609

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.593

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.593

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.593

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\ELAMBKUP\klelam.sys

 

 

because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.577

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Kaspersky Lab

 

 

\Kaspersky PURE 3.0\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.562

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Kaspersky Lab

 

 

\Kaspersky PURE 3.0\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.562

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Kaspersky Lab

 

 

\Kaspersky PURE 3.0\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

 

Date: 2014-10-27 08:32:59.546

Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program Files\Kaspersky Lab

 

 

\Kaspersky PURE 3.0\KLELAMX86\klelam.sys because the set of per-page image hashes could not be found on the system.

 

 

========================= Minidump Files ==================================

 

 

No minidump file found

 

 

 

 

**** End of log ****

Edited December 31, 2014 by bob12a

[KenB]

Have you turned the Updates back on ?

 

============================

 

I HAVE TRIED TO REMOVE EONENERGYFIT I AM SURE IT IS SOMETHING TO DO WITH EON.

That does seem to be a common factor ....just that the times are slightly out.

Let's see if we can get rid of the EON software.

Do you have Revo Uninstaller ?

If not - get it from here - click here

 

You will need to scroll down for the FREE option.

 

Install it and run it.

It will show all installed software - EON should be there.

Click on it to highlight.

In the toolbar at the top select "Uninstall"

Then select "Advanced" [ Moderate is the default ]

 

You will be prompted to OK the registry entries.

I have never had a problem with this - so have a quick look through ....it should be OK to remove all.

 

Let's hope that this does it :)

[bob12a]

Have you turned the Updates back on ?

YES HAVE DONE KEN

 

============================

 

 

That does seem to be a common factor ....just that the times are slightly out.

Let's see if we can get rid of the EON software.

Do you have Revo Uninstaller ?

YES

 

RAN IT NO REFERENCE TO EON ANYWHER INCLUDING THE SEARCH IN REVO

If not - get it from here - click here

 

You will need to scroll down for the FREE option.

 

Install it and run it.

 

 

Click on it to highlight.

In the toolbar at the top select "Uninstall"

Then select "Advanced" [ Moderate is the default ]

 

You will be prompted to OK the registry entries.

I have never had a problem with this - so have a quick look through ....it should be OK to remove all.

 

Let's hope that this does it :)

 

HEALTH AND HAPPINESS FOR 2015 TO YOU KEN AND YOUR FAMILY

[KenB]

HEALTH AND HAPPINESS FOR 2015 TO YOU KEN AND YOUR FAMILY

And to you Bob :)

 

I don't suppose EnergyFit is showing up in Programs and Features is it ?

 

You may have had it on your system at one time and removed it - it could have left remnants behind.

Try installing the software again then use Revo Uninstaller to remove the lot.

 

I have looked for a download with no luck ....It seems that the software came on a CD with the monitoring hardware.

Do you have this ?

[bob12a]

And to you Bob :)

 

I don't suppose EnergyFit is showing up in Programs and Features is it ?

YOUR RIGHT ITS NOT

 

You may have had it on your system at one time and removed it - it could have left remnants behind.

Try installing the software again then use Revo Uninstaller to remove the lot.

EnergyFit DOES NOT SHOW UP ANYWHERE

 

I have looked for a download with no luck ....It seems that the software came on a CD with the monitoring hardware.

 

Do you have this ?

NO KEN

 

I think I will buy Revo Uninstaller £13

off for my kip now

[KenB]

Hi Bob

I don't think there is a need to buy the Pro version of Revo .........unless you particularly want it that is :)

 

I will have another look for the EON software.

 

EDIT:

found this on the E-ON site

Windows 7: Go to “Start” > “Control Panel” and look for “Uninstall a program”. In this list should be the Energy Fit software. Double click the icon to go through the uninstall procedure. For further information check the README file located on the CD you received with the monitor.

If it isn't showing then it must be remnants causing the problem.

We need to re-install and remove with Revo.

[bob12a]

Hi Bob

I don't think there is a need to buy the Pro version of Revo .........unless you particularly want it that is :)

Bought revo pro it found 4 mentions of e.on but no luck at present still there after I uninstalled.

 

I will have another look for the EON software.

 

EDIT:

found this on the E-ON site

 

Windows 7: Go to “Start” > “Control Panel” and look for “Uninstall a program”. In this list should be the Energy Fit software. Double click the icon to go through the uninstall procedure. For further information check the README file located on the CD you received with the monitor.

 

 

 

If it isn't showing then it must be remnants causing the problem.

It is not showing

We need to re-install and remove with Revo

I dont have a CD looked everywhere so we wont be able to re-install and remove with Revo pro

.

 

What I cant understand is if we ask google to find error 8000 4005 it finds lot and lots meaning we are not alone

 

Regards again Ken

[KenB]

we are not alone

That's true Bob - it is a very common problem ......with very few answers.

 

I will see if I can find that E-ON software ...it must be on the net somewhere.

I don't understand why I can't find it on the E-ON site ????

 

I found a bit more info:

Do you have SQL Server Express on your system?

[ Revo should show this ]

Do Not uninstall it yet please.

[KenB]

Hi Bob

 

Thanks for the photo showing SQL Server on your system.

This utilises a database and can be removed.

 

Your pic shows 6 instances of SQL - the earliest being 12 November 2014.

This doesn't go back as far as your original problem but it is showing up in the error reports connected with EON.

 

As you can't locate any instances of EON on your system let's remove SQL Server ( all 6 )

If it is needed by another piece of software it is easy enough to install again.

 

Once you remove SQL Server - ---

Disable A-Virus

Disable Firewall

Disable UAC - click here

try the Desktop SP1 file again.

 

If this doesn't work - try the Desktop SP1 file from Safe Mode.

 

Don't forget to turn your AV / Firewall and UAC back on after you have tried to install SP1

 

=============

 

I am sure you said earlier that you tried to remove .net framework ...........did you do this ?

Some installations need this to run properly.

 

=============

[bob12a]

Hi Bob

 

Thanks for the photo showing SQL Server on your system.

This utilises a database and can be removed.

 

Your pic shows 6 instances of SQL - the earliest being 12 November 2014.

This doesn't go back as far as your original problem but it is showing up in the error reports connected with EON.

 

As you can't locate any instances of EON on your system let's remove SQL Server ( all 6 )

REMOVED ALL 6

If it is needed by another piece of software it is easy enough to install again.

 

Once you remove SQL Server - ---

Disable A-Virus yes

Disable Firewall yes

Disable UAC - click here yes

try the Desktop SP1 file again.

TRIED AGAIN WITH SAME OLD RESULTS

 

If this doesn't work - try the Desktop SP1 file from Safe Mode.

TRIED SAFE MODE WITH SAME OLD RESULTS

 

 

Don't forget to turn your AV / Firewall and UAC back on after you have tried to install SP1

DONE

 

=============

 

I am sure you said earlier that you tried to remove .net framework ...........did you do this ?

Some installations need this to run properly.

I TRIED BUT PUT IT BACK AFTER SP1 AGAIN DID NOT WORK

 

=============

 

 

 

I read so much about this problem yesterday I cant believe NO ONE has found an answer anywhere except reinstall from scratch I wont do that.With the many instances asked to Microsoft it seems MS is just ignoring it. Some questions date to only a few months ago I would accept reluctantly if this was not still around.

I would like to pen a note to microsoft but would not know what question to ask.

 

 

I have ver 6.1 (build 7600) with NO SP1

there seems to be a version (7601)as well.

 

All the best Ken I would understand if you wanted to call this problem a day.

Bob

[KenB]

I would understand if you wanted to call this problem a day.

I'll stick with it as long as you want to Bob - there is one consolation ......you will get the prize for the longest running thread :)

 

I assume that the installation failed at the same point each time ?

 

I would like to pen a note to microsoft

I may do this anyway ....but I doubt that there would be any answers

 

Try running sfc /scannow from Safe Mode.

Once booted up in Safe Mode ......Start ....type in cmd .......right click on cmd.exe that will appear top left of screen

Click on "Run as Administrator"

At the command prompt type in ........ sfc /scannow .......ENTER [ space after sfc ]

 

Then, still in Safe Mode ...try the SP1 install again.

Let me know the time that you started the install please.

 

If it fails run the MiniToolbox scan immediately and lets see what it throws up.

[bob12a]

I'll stick with it as long as you want to Bob - there is one consolation ......you will get the prize for the longest running thread :)

 

YOU AND i HAVE SPENT SO MUCH TIME ON THIS i WOULD HATE TO STOP BTW i AM LEARNING SO MUCH SO NONE OF IT IS A WASTE TO ME

 

I assume that the installation failed at the same point each time ?

THAT IS CORRECT

 

 

 

I may do this anyway ....but I doubt that there would be any answers

oH THAT WOULD BE GREAT

 

Try running sfc /scannow from Safe Mode.

Once booted up in Safe Mode ......Start ....type in cmd .......right click on cmd.exe that will appear top left of screen

Click on "Run as Administrator"

At the command prompt type in ........ sfc /scannow .......ENTER [ space after sfc ]

 

Then, still in Safe Mode ...try the SP1 install again.

Let me know the time that you started the install please.

 

If it fails run the MiniToolbox scan immediately and lets see what it throws up.

WILL HAVE A GO AT YOUR REQUEST LATER

 

I found this if it any use found on ms forums

 

===================================

Maybe this solution can help:

"NOTHING worked for me, until I found this nifty little solution. Here it is ; )

 

1) download SubInAcl at http://www.microsoft.com/downloads/details.aspx?FamilyId=E8BA3E56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en

 

2) Go to C:\Program Files\Windows Resource Kits\Tools （you can paste this into your browser to go there) and create a notepad file called reset. Paste this into the file:

 

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f

subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f

subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f

subinacl /subdirectories %SystemDrive% /grant=administrators=f

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f

subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f

subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f

subinacl /subdirectories %SystemDrive% /grant=system=f

 

3) save the file as reset.cmd Remember to change the file type to "all files" and not just "Text"

4) a reset command should show up, run it.

 

After you let the command finish running, the 0x80004005 error should be taken care of."

(http://social.msdn.microsoft.com/Forums/en-US/jscript/thread/b7d1a35f-3759-4217-91ba-e4416ac19d78/)

[KenB]

I will take a look at that Bob

 

Meanwhile - the SP1 file on the desktop .....if you right click on this ... is there an option to "Run as Administrator" ?

If there is ....give this a try :)

[bob12a]

I will take a look at that Bob

 

Meanwhile - the SP1 file on the desktop .....if you right click on this ... is there an option to "Run as Administrator" ?

If there is ....give this a try :)

 

will do late rof for the old mans kip

[bob12a]

Another pointer Ken showing a small collection of just how many are having this problem.

http://www.sevenforums.com/windows-updates-activation/146366-sp1-fails-install-code-80004005-a.html

 

Bob

[KenB]

Thanks for the link Bob.

 

I have had a quick read through.

We have tried some / most of the suggestions ( and more :) )

 

A lot of what was discussed in the thread revolved around registry changes related to "Windows Mail"

This would not relate to you unless you have enabled Windows Mail in the past with WinMailEdit.reg

 

 

​Have you done this ? [ I am sure you would know if you had :) ]

[bob12a]

Thanks for the link Bob.

 

I have had a quick read through.

We have tried some / most of the suggestions ( and more :) )

 

A lot of what was discussed in the thread revolved around registry changes related to "Windows Mail"

This would not relate to you unless you have enabled Windows Mail in the past with WinMailEdit.reg

 

 

​Have you done this ? [ I am sure you would know if you had :) ]

 

I honestly dont know I can check if you tell me how.

 

 

I have completely uninstalled windows live essentials using Revo uninstaller pro.

[KenB]

I have completely uninstalled windows live essentials

I assume that you DO have an A-Virus on your system as a replacement ?

 

I can check if you tell me how.

If Windows Mail is enabled on your system it should show if you ...

Start > All Programs > Windows Mail

[bob12a]

I assume that you DO have an A-Virus on your system as a replacement ?

 

OH dear what have I done no idea sorry ken re above

 

 

If Windows Mail is enabled on your system it should show if you ...

Start > All Programs > Windows Mai

 

No windows mail showing

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Thanks again

[KenB]

OH dear what have I done

Left yourself wide open :)

If you don't want MS Essentials then I will ask Pete for his opinion of the best free options.

Try not to use the internet until we get an AV on your system.

[bob12a]

I was talking about http://windows.microsoft.com/en-us/windows-live/essentials

 

I DO have eset nod 32 \antivirus installed

[KenB]

Hi Bob

 

You had 2 A-vs on your system before you removed MS Essentials.

I assume that MS-E was disabled at the time ?

Either way ....you have only one now :)

 

If MS-E was not disabled .....you would have had 2 AVs scanning in real time.

I wonder if this was causing the problem with SP1 ?

 

Try disabling Nod32 and have a go at the Desktop SP1 again.

No harm in trying :)